At a Glance
- Tasks: Lead account management and sales operations for a fast-growing cosmetics brand.
- Company: Hera Beauty Ltd, known for quality and innovation in cosmetics manufacturing.
- Benefits: Competitive salary, bonus scheme, pension, employee discounts, and free parking.
- Other info: Join a dynamic team and shape the future of our commercial strategy.
- Why this job: Make an immediate impact in a high-profile role with growth opportunities.
- Qualifications: Significant B2B sales leadership experience, ideally in FMCG or personal care.
Hera Beauty Ltd is a fast-growing cosmetics manufacturing business with an enviable reputation for quality, innovation, and partnership. We're proud to work with some of the most exciting brands in personal care, and as our business scales, so does the ambition behind our commercial team. This is a brand-new role, created because we've grown. We need a commercially sharp, people-first leader to take day-to-day ownership of our account management function protecting what we've built, and driving what comes next. If you're a B2B sales leader who thrives in technically complex, relationship-driven environments and you want a role where your impact will be immediate and visible, we'd love to hear from you.
Why This Role, Why Now
Hera Beauty has grown significantly and this role exists because of that success. You'll step in as the single point of accountability for revenue delivery across our customer base, leading a talented team and working hand-in-hand with the Commercial Director to shape how we go to market. You'll own the relationship with our top account, lead joint business planning across all key accounts, and build the operational rigour that lets our commercial team perform at its best. This is a high-profile, high-impact position with real scope to leave your mark.
What You’ll Be Doing
- Revenue and Account Management: Own the annual revenue target across all key and managed accounts, with full accountability for delivery and forecast accuracy. Act as the senior commercial relationship holder for our anchor account, working closely with the dedicated Senior AM. Lead joint business planning across key accounts – commercially rigorous and aligned to our growth objectives. Identify and execute growth opportunities – volume, range extension, NPD listings, and new categories. Set performance standards and escalation protocols for small accounts managed via the Inside Sales Executive.
- Pricing and Commercial Proposals: Own the commercial approval process for complex pricing proposals involving formulation and packaging variables. Develop robust, defensible pricing models that balance margin protection with competitive positioning. Ensure the team has the tools, templates, and capability to turn around accurate proposals within agreed timescales.
- Team Leadership and Development: Line manage and develop a team of five, setting clear objectives, running 1:1s, and building individual development plans. Foster a high-performance, customer-first culture with strong commercial acumen at its core. Recruit and onboard commercial talent as the business continues to grow.
- Commercial Operations and Insight: Drive accurate CRM usage and pipeline reporting across the accounts and new business team. Deliver monthly revenue forecasts, account performance reports, and risk registers to the Commercial Director and board. Work cross-functionally with operations, finance, and R&D to ensure customer commitments are deliverable and margin is protected.
What We’re Looking For
Essential Experience:
- Significant B2B sales leadership experience, ideally in FMCG, personal care, cosmetics, contract manufacturing, or adjacent sectors.
- A proven track record managing large, complex customer accounts and protecting high-value revenue relationships.
- Experience leading and developing commercial teams including Account Managers and sales support functions.
- Strong grasp of consultative, long-cycle sales (6 – 12 months) involving multiple stakeholders and technical variables.
- Commercial fluency in pricing, margin management, and proposal development – comfortable challenging numbers and building business cases.
- Experience working cross-functionally with operations, supply chain, or R&D in a product manufacturing environment.
Highly Desirable:
- Background in personal care, toiletries, or beauty – an understanding of formulation and packaging complexity is a real advantage.
- Experience managing a customer representing a disproportionately large share of revenue.
- Exposure to NPD commercialisation – briefing, costing, and negotiating new product listings with retail or brand customers.
- Familiarity with CRM platforms such as Salesforce or HubSpot.
Benefits:
- 37.5 hour week; Monday – Friday; 8am to 4pm
- Company Bonus Scheme
- Quarterly Incentives
- Long service award
- Company pension
- Employee discount
- Free on-site parking
Locations
Head of Account Management and Sales Operations in Peterborough, Werrington employer: Hera Beauty
Hera Beauty Ltd is an exceptional employer, offering a dynamic work environment where innovation and quality are at the forefront of our operations. As a fast-growing cosmetics manufacturing business, we provide our employees with ample opportunities for professional growth and development, alongside a supportive culture that prioritises teamwork and customer-first values. With competitive benefits such as a company bonus scheme, quarterly incentives, and a focus on work-life balance, joining Hera Beauty means being part of a thriving team that is making a significant impact in the personal care industry.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Account Management and Sales Operations in Peterborough, Werrington
✨Tip Number 1
Network like a pro! Get out there and connect with people in the cosmetics and personal care industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your expertise! When you get the chance to chat with hiring managers or recruiters, make sure to highlight your B2B sales leadership experience and how you've managed complex customer accounts. Share specific examples of how you've driven revenue and built strong relationships.
✨Tip Number 3
Prepare for those interviews! Research Hera Beauty Ltd and understand their products, values, and market position. Be ready to discuss how your skills align with their needs, especially in terms of account management and commercial operations. Tailor your responses to show you're the perfect fit!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role. Plus, it’s a great way to ensure your application doesn’t get lost in the shuffle!
We think you need these skills to ace Head of Account Management and Sales Operations in Peterborough, Werrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role. Highlight your B2B sales leadership experience and any relevant achievements in account management. We want to see how your background aligns with our needs at Hera Beauty!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for the cosmetics industry and how you can drive revenue growth. Let us know why you're the perfect fit for this high-impact position.
Showcase Your Team Leadership Skills:Since this role involves managing a team, be sure to highlight your experience in developing and leading teams. Share examples of how you've fostered a high-performance culture and achieved results through your team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us. We can’t wait to hear from you!
How to prepare for a job interview at Hera Beauty
✨Know Your Numbers
Before the interview, brush up on your financial acumen. Be ready to discuss revenue targets, pricing strategies, and how you've managed complex accounts in the past. This role is all about accountability for revenue delivery, so showing you can handle the numbers will impress them.
✨Showcase Your Leadership Style
Prepare examples of how you've led teams in the past, especially in a B2B sales environment. Talk about how you set objectives, fostered a high-performance culture, and developed talent. Hera Beauty is looking for a people-first leader, so make sure your passion for team development shines through.
✨Understand Their Business
Do your homework on Hera Beauty and their key accounts. Familiarise yourself with their products, market position, and competitors. Being able to discuss how you can contribute to their growth and operational rigour will demonstrate your genuine interest in the role and the company.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in complex situations. Think about scenarios involving joint business planning or managing customer relationships under pressure. Practising these responses will help you articulate your thought process and show your strategic thinking capabilities.
