At a Glance
- Tasks: Lead account management and drive revenue growth in a dynamic cosmetics company.
- Company: Hera Beauty Ltd, a fast-growing cosmetics manufacturer with a stellar reputation.
- Benefits: Company bonus scheme, quarterly incentives, pension, and employee discounts.
- Other info: Join a talented team and enjoy excellent career development opportunities.
- Why this job: Make an immediate impact in a high-profile role within a thriving industry.
- Qualifications: Proven B2B sales leadership experience, ideally in FMCG or personal care.
The predicted salary is between 60000 - 80000 £ per year.
Hera Beauty Ltd is a fast-growing cosmetics manufacturing business with an enviable reputation for quality, innovation, and partnership. We’re proud to work with some of the most exciting brands in personal care, and as our business scales, so does the ambition behind our commercial team. This is a brand-new role, created because we’ve grown. We need a commercially sharp, people-first leader to take day-to-day ownership of our account management function protecting what we’ve built, and driving what comes next.
If you’re a B2B sales leader who thrives in technically complex, relationship-driven environments and you want a role where your impact will be immediate and visible, we’d love to hear from you.
Why This Role, Why Now
Hera Beauty has grown significantly and this role exists because of that success. You’ll step in as the single point of accountability for revenue delivery across our customer base, leading a talented team and working hand-in-hand with the Commercial Director to shape how we go to market. You’ll own the relationship with our top account, lead joint business planning across all key accounts, and build the operational rigour that lets our commercial team perform at its best. This is a high-profile, high-impact position with real scope to leave your mark.
What You’ll Be Doing
- Revenue and Account Management: Own the annual revenue target across all key and managed accounts, with full accountability for delivery and forecast accuracy. Act as the senior commercial relationship holder for our anchor account, working closely with the dedicated Senior AM. Lead joint business planning across key accounts commercially rigorous and aligned to our growth objectives. Identify and execute growth opportunities volume, range extension, NPD listings, and new categories. Set performance standards and escalation protocols for small accounts managed via the Inside Sales Executive.
- Pricing and Commercial Proposals: Own the commercial approval process for complex pricing proposals involving formulation and packaging variables. Develop robust, defensible pricing models that balance margin protection with competitive positioning. Ensure the team has the tools, templates, and capability to turn around accurate proposals within agreed timescales.
- Team Leadership and Development: Line manage and develop a team of five, setting clear objectives, running 1:1s, and building individual development plans. Foster a high-performance, customer-first culture with strong commercial acumen at its core. Recruit and onboard commercial talent as the business continues to grow.
- Commercial Operations and Insight: Drive accurate CRM usage and pipeline reporting across the accounts and new business team. Deliver monthly revenue forecasts, account performance reports, and risk registers to the Commercial Director and board. Work cross-functionally with operations, finance, and R&D to ensure customer commitments are deliverable and margin is protected.
What We’re Looking For
Essential Experience:
- Significant B2B sales leadership experience, ideally in FMCG, personal care, cosmetics, contract manufacturing, or adjacent sectors.
- A proven track record managing large, complex customer accounts and protecting high-value revenue relationships.
- Experience leading and developing commercial teams including Account Managers and sales support functions.
- Strong grasp of consultative, long-cycle sales (6-12 months) involving multiple stakeholders and technical variables.
- Commercial fluency in pricing, margin management, and proposal development comfortable challenging numbers and building business cases.
- Experience working cross-functionally with operations, supply chain, or R&D in a product manufacturing environment.
Highly Desirable:
- Background in personal care, toiletries, or beauty an understanding of formulation and packaging complexity is a real advantage.
- Experience managing a customer representing a disproportionately large share of revenue.
- Exposure to NPD commercialisation briefing, costing, and negotiating new product listings with retail or brand customers.
- Familiarity with CRM platforms such as Salesforce or HubSpot.
Benefits:
- 37.5 hour week; Monday to Friday; 8am to 4pm
- Company Bonus Scheme
- Quarterly Incentives
- Long service award
- Company pension
- Employee discount
- Free on-site parking
Head of Account Management and Sales Operations employer: Hera Beauty
Hera Beauty Ltd is an exceptional employer, offering a dynamic work environment where innovation and quality are at the forefront of our operations. As a fast-growing cosmetics manufacturing business, we provide our employees with ample opportunities for professional growth, a supportive team culture, and competitive benefits including a company bonus scheme and employee discounts. Join us in a role that not only allows you to make an immediate impact but also fosters long-term career development in the exciting personal care industry.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Account Management and Sales Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the cosmetics and personal care industry. Attend events, webinars, or even casual meet-ups to get your name out there. You never know who might have a lead on that perfect role!
✨Tip Number 2
Prepare for those interviews by researching Hera Beauty Ltd thoroughly. Understand their products, values, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your B2B sales leadership experience aligns with the role. Highlight your successes in managing complex accounts and driving revenue growth – this is what they want to hear!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Hera Beauty family and ready to make an impact from day one.
We think you need these skills to ace Head of Account Management and Sales Operations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role. Highlight your B2B sales leadership experience and any relevant achievements in account management. We want to see how your skills align with our needs at Hera Beauty!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this new role. Share specific examples of how you've driven revenue and managed complex accounts in the past.
Showcase Your Team Leadership Skills:Since this role involves leading a team, make sure to highlight your experience in developing and managing teams. We love seeing how you've fostered a high-performance culture and supported individual growth.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hera Beauty
✨Know Your Numbers
As a candidate for the Head of Account Management and Sales Operations, you need to be comfortable with numbers. Brush up on your revenue targets, pricing models, and margin management strategies. Be ready to discuss how you've successfully managed large accounts and delivered on complex proposals in the past.
✨Showcase Your Leadership Style
This role requires a people-first leader, so think about your leadership style and how it aligns with Hera Beauty's culture. Prepare examples of how you've developed teams, set clear objectives, and fostered a high-performance environment. Highlight any experience you have in recruiting and onboarding talent.
✨Understand the Market
Familiarise yourself with the cosmetics and personal care industry, especially trends related to B2B sales. Be prepared to discuss how you can identify growth opportunities and execute joint business planning. Showing that you understand the competitive landscape will set you apart.
✨Cross-Functional Collaboration
This position involves working closely with various departments like operations, finance, and R&D. Think of examples where you've successfully collaborated across functions to meet customer commitments. Emphasising your ability to drive accurate CRM usage and pipeline reporting will demonstrate your operational rigour.
