At a Glance
- Tasks: Build relationships and solve problems as a Sales and Customer Service Executive.
- Company: Join Fikkerts, a leading Bath, Body and Home Fragrance Brand.
- Benefits: Enjoy a competitive salary, bonuses, discounts, and a supportive work environment.
- Other info: Flexible hours, team spirit, and opportunities for career advancement.
- Why this job: Make a real impact on customer satisfaction and sales growth.
- Qualifications: Outgoing personality with problem-solving skills; sales experience is a plus.
The predicted salary is between 25000 - 30000 € per year.
We're looking for someone who thrives on building relationships and solving problems to join our team as a Sales and Customer Service Executive. This is a hands-on role at the heart of our business; you'll be the primary point of contact for our customers while actively driving growth for Fikkerts Bath, Body and Home Fragrance Brand. You'll split your time between delivering outstanding customer service and generating new sales opportunities, within the Branded team.
Responsibilities
- Customer Service: Managing incoming enquiries and resolving issues with a solutions-first mindset. Processing orders accurately and coordinating with Despatch to ensure smooth delivery. Building genuine relationships with stockists through consistent, helpful communication.
- Sales and Growth: Promoting Fikkerts Bath, Body and Home Fragrance to new and existing customers. Leading outbound campaigns to expand our retailer network. Actively upselling and identifying growth opportunities within your customer base.
What We're Looking For
This role suits someone who genuinely enjoys talking to people and takes pride in getting the details right. You'll need to be:
- A natural problem-solver: You stay calm under pressure and find solutions rather than passing issues along.
- Outgoing and confident: Comfortable picking up the phone, building rapport, and having sales conversations.
- Highly organised: Able to juggle multiple customers, orders, and priorities without dropping the ball.
- Accurate and detail-oriented: Order processing and customer records need to be spot-on.
- Adaptable: Happy moving between service queries and sales calls, adjusting your approach as needed.
Experience in sales, customer service, or account management is valuable, but the right attitude and personal qualities matter most.
Why Join Us
You'll be part of a team focused on growing our branded category, with real ownership over customer relationships and the satisfaction of seeing your efforts directly impact sales. The Branded team is part of a wider cosmetics business specialising in skincare manufacture, using quality natural ingredients to create premium products.
Benefits: 37.5 hour week; Mon-Fri; 8am to 4pm, Company Bonus Scheme, Quarterly Incentives, Long service award, Company pension, Employee discount, Free on-site parking.
Sales and Customer Service Executive in Cambridge employer: Hera Beauty
Fikkerts Bath, Body and Home Fragrance Brand is an exceptional employer that values relationship-building and problem-solving at its core. With a supportive work culture that encourages personal growth and offers a range of benefits including a company bonus scheme and employee discounts, you'll find meaningful opportunities to make a direct impact on sales while enjoying a balanced work-life schedule. Join us in a vibrant team environment where your contributions are recognised and rewarded, all within a company dedicated to quality and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Customer Service Executive in Cambridge
✨Tip Number 1
Get to know the company inside out! Research Fikkerts Bath, Body and Home Fragrance Brand, their products, and their values. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Whether it's on the phone or face-to-face, being able to confidently talk about how you can solve customer problems and drive sales is key. Role-play with a friend or in front of the mirror to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships before you even apply can give you an edge and show your commitment to joining the team.
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s an interview or a casual chat, send a thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Sales and Customer Service Executive in Cambridge
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in sales and customer service. We love seeing how your skills align with what we’re looking for, so be specific about your achievements!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the Sales and Customer Service Executive role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hera Beauty
✨Know the Product Inside Out
Before your interview, make sure you’re familiar with Fikkerts Bath, Body and Home Fragrance products. Understand their unique selling points and how they stand out in the market. This will not only impress your interviewers but also help you answer questions about how you would promote these products effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved customer issues or improved a process. Highlight your solutions-first mindset and how you stay calm under pressure. This is crucial for a role that requires managing enquiries and building relationships.
✨Demonstrate Your Communication Style
Since this role involves a lot of interaction with customers, practice your communication skills. Be ready to discuss how you build rapport over the phone and in person. You might even want to role-play common sales scenarios with a friend to get comfortable with your pitch.
✨Emphasise Your Organisational Skills
Be prepared to talk about how you manage multiple tasks and priorities. Share specific tools or methods you use to stay organised, especially when processing orders and handling customer records. This will show that you can handle the fast-paced nature of the job without dropping the ball.
