At a Glance
- Tasks: Build relationships and solve problems while driving sales for a leading fragrance brand.
- Company: Join a dynamic cosmetics business focused on quality and natural ingredients.
- Benefits: Enjoy a supportive team environment with opportunities for personal growth and development.
- Other info: Experience in sales or customer service is a plus, but attitude is key!
- Why this job: Make a real impact on customer satisfaction and sales growth in a hands-on role.
- Qualifications: Outgoing, organised, and detail-oriented individuals with a passion for customer service.
The predicted salary is between 25000 - 28500 £ per year.
We're looking for someone who thrives on building relationships and solving problems to join our team as a Sales and Customer Service Executive. This is a hands‑on role at the heart of our business – you'll be the primary point of contact for our customers while actively driving growth for Fikkerts Bath, Body and Home Fragrance Brand. You'll split your time between delivering outstanding customer service and generating new sales opportunities, within the Branded team.
Responsibilities
- Customer Service: Managing incoming enquiries and resolving issues with a solutions‑first mindset. Processing orders accurately and coordinating with Despatch to ensure smooth delivery. Building genuine relationships with stockists through consistent, helpful communication.
- Sales and Growth: Promoting Fikkerts Bath, Body and Home Fragrance to new and existing customers. Leading outbound campaigns to expand our retailer network. Actively upselling and identifying growth opportunities within your customer base.
What We're Looking For
This role suits someone who genuinely enjoys talking to people and takes pride in getting the details right. You'll need to be:
- A natural problem-solver – You stay calm under pressure and find solutions rather than passing issues along.
- Outgoing and confident – Comfortable picking up the phone, building rapport, and having sales conversations.
- Highly organised – Able to juggle multiple customers, orders, and priorities without dropping the ball.
- Accurate and detail‑oriented – Order processing and customer records need to be spot‑on.
- Adaptable – Happy moving between service queries and sales calls, adjusting your approach as needed.
Experience in sales, customer service, or account management is valuable, but the right attitude and personal qualities matter most.
Why Join Us
You’ll be part of a team focused on growing our branded category, with real ownership over customer relationships and the satisfaction of seeing your efforts directly impact sales. The Branded team is part of a wider cosmetics business specialising in skincare manufacture, using quality natural ingredients to create premium products.
Sales and Customer Service Executive employer: Hera Beauty Ltd
At Fikkerts, we pride ourselves on fostering a vibrant work culture that values relationship-building and problem-solving. As a Sales and Customer Service Executive, you'll enjoy a supportive environment where your contributions directly influence our growth, alongside opportunities for personal development within the cosmetics industry. Join us in a role that not only offers competitive benefits but also allows you to make a meaningful impact in a company dedicated to quality and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Customer Service Executive
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales and Customer Service Executive at Hera Beauty Ltd, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Hera Beauty Ltd. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales and Customer Service Executive. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales and Customer Service Executive
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Hera Beauty Ltd:When writing your cover letter, make sure to tailor your message specifically for Hera Beauty Ltd. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Hera Beauty Ltd
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Hera Beauty Ltd that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Hera Beauty Ltd that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Hera Beauty Ltd’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
