At a Glance
- Tasks: Build relationships and solve problems as a Sales and Customer Service Executive.
- Company: Join Fikkerts, a leading Bath, Body and Home Fragrance brand.
- Benefits: Enjoy a competitive salary, bonuses, discounts, and a supportive work environment.
- Other info: Flexible hours and opportunities for career development in a dynamic team.
- Why this job: Make a real impact on customer satisfaction and sales growth.
- Qualifications: Outgoing, organised, and detail-oriented individuals with a passion for people.
The predicted salary is between 25000 - 30000 € per year.
We're looking for someone who thrives on building relationships and solving problems to join our team as a Sales and Customer Service Executive. This is a hands-on role at the heart of our business - you'll be the primary point of contact for our customers while actively driving growth for Fikkerts Bath, Body and Home Fragrance Brand. You'll split your time between delivering outstanding customer service and generating new sales opportunities, within the Branded team.
Responsibilities
- Customer Service: Managing incoming enquiries and resolving issues with a solutions-first mindset. Processing orders accurately and coordinating with Despatch to ensure smooth delivery. Building genuine relationships with stockists through consistent, helpful communication.
- Sales and Growth: Promoting Fikkerts Bath, Body and Home Fragrance to new and existing customers. Leading outbound campaigns to expand our retailer network. Actively upselling and identifying growth opportunities within your customer base.
What We're Looking For
This role suits someone who genuinely enjoys talking to people and takes pride in getting the details right. You'll need to be:
- A natural problem-solver - You stay calm under pressure and find solutions rather than passing issues along.
- Outgoing and confident - Comfortable picking up the phone, building rapport, and having sales conversations.
- Highly organised - Able to juggle multiple customers, orders, and priorities without dropping the ball.
- Accurate and detail-oriented - Order processing and customer records need to be spot-on.
- Adaptable - Happy moving between service queries and sales calls, adjusting your approach as needed.
Experience in sales, customer service, or account management is valuable, but the right attitude and personal qualities matter most.
Why Join Us
You'll be part of a team focused on growing our branded category, with real ownership over customer relationships and the satisfaction of seeing your efforts directly impact sales. The Branded team is part of a wider cosmetics business specialising in skincare manufacture, using quality natural ingredients to create premium products.
Benefits:
- 37.5 hour week; Mon - Fri; 8am to 4pm
- Company Bonus Scheme
- Quarterly Incentives
- Long service award
- Company pension
- Employee discount
- Free on-site parking
Sales and Customer Service Executive in Peterborough employer: Hera Beauty Ltd
Fikkerts Bath, Body and Home Fragrance Brand is an exceptional employer that values relationship-building and problem-solving at its core. With a supportive work culture that encourages personal growth and offers a range of benefits including a company bonus scheme, quarterly incentives, and employee discounts, you will find meaningful opportunities to make a direct impact on sales while enjoying a balanced work-life schedule. Join us in a vibrant team environment where your contributions are recognised and rewarded, all within a company dedicated to quality and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Customer Service Executive in Peterborough
✨Tip Number 1
Get to know the company inside out! Research Fikkerts Bath, Body and Home Fragrance so you can speak confidently about their products and values during your conversations. This shows you're genuinely interested and helps you build rapport with potential employers.
✨Tip Number 2
Practice your pitch! Prepare a short introduction about yourself that highlights your problem-solving skills and customer service experience. This will help you feel more confident when you’re on the phone or in an interview.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After any conversation or interview, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Sales and Customer Service Executive in Peterborough
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application:Make sure to tailor your application to the Sales and Customer Service Executive role. Highlight your relevant experience and skills that match what we’re looking for, especially your problem-solving abilities and customer service experience.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hera Beauty Ltd
✨Know the Product Inside Out
Before your interview, make sure you’re familiar with Fikkerts Bath, Body and Home Fragrance products. Understand their unique selling points and how they stand out in the market. This will not only impress your interviewers but also help you answer questions about how you would promote these products effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved customer issues or improved a process. Highlight your solutions-first mindset and how you stay calm under pressure. This is crucial for a role that revolves around customer service and sales.
✨Demonstrate Your Communication Style
Since this role involves building relationships, practice how you articulate your thoughts. Be ready to engage in a mock sales conversation during the interview. Show that you can easily connect with people and adapt your communication style based on the situation.
✨Be Organised and Detail-Oriented
Bring along a notebook or digital device to take notes during the interview. This shows you’re organised and value details. You might also want to prepare a list of questions about the role and the team, demonstrating your interest and attention to detail.
