At a Glance
- Tasks: Support and modernise IT infrastructure with a focus on cloud technologies and cybersecurity.
- Company: Join a forward-thinking company in Tiverton, Devon, dedicated to innovation.
- Benefits: Enjoy 25 days holiday, healthcare cashback, discounts, and career progression opportunities.
- Other info: Dynamic work environment with opportunities for professional development and overtime.
- Why this job: Be part of a team transforming IT services and making a real impact.
- Qualifications: Experience in IT support, Microsoft 365, and cloud technologies is essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Tiverton, Devon
Contract: Full Time
Key Objectives
The postholder will support modernising every aspect of the IT estate from technology to process. They will be instrumental in guiding the implementation, selection of technology and ultimately providing the technical expertise to fulfil the requirement. You will be supporting a Wintel based premises infrastructure with an overall strategy of ‘serverless computing’ with cloud based technologies forming the future of the infrastructure. Analysing this existing infrastructure and suggesting / researching improvements that align with the overall strategy. Ensuring cybersecurity objectives are met along the way.
Responsibilities
- Assist the support desk team with end user support escalations and be a key player in redefining how IT services are delivered and supported.
- Monitor and maintain all aspects of the infrastructure, using experience in preventive maintenance and predictive failure analysis.
- Support end user movement activities (starter / mover / leaver) including device and account provision.
- Undertake project related tasks designed to improve and support the IT estate.
- Participate in change management activities to ensure services are delivered in a coordinated and supported manner.
- Assist IT support team with escalations related to IT systems outside their remit, producing documentation as required to assist with and improve their workflows and those of the wider company.
Qualifications
- IT Helpdesk and end user support experience
- Microsoft 365 Administration – User and License, SharePoint, Exchange
- Microsoft Cloud technologies – Intune (Autopilot deployments), Entra (apps, security & governance incl. MFA and Conditional access), Defender, Azure, Windows Server (2016‑2019), Server hardware (servers/storage), Active Directory, Hyper‑V
- Familiarity with firewall configuration fundamentals
- Experience of backup methodologies and management
Hours Of Work
Monday to Friday: 9am – 5pm. 1-hour lunch break. 35 hours per week.
Benefits
- 25 days holiday per annum, plus bank holidays
- Company contribution pension
- Healthcare cashback scheme
- Discounts with local shops and services
- Discounts at major retailers
- Free on-site parking
- Career progression opportunities
- Continued professional learning and development
- Recommend a friend scheme
- Death in service after qualifying period
- Mental health support
- Financial wellness support
- Long service awards
- Seasonal events organised by HepcoMotion’s social committee
- Opportunities for overtime at a premium rate
Infrastructure Support Analyst in Tiverton employer: HepcoMotion Germany
At HepcoMotion, we pride ourselves on being an exceptional employer, offering a supportive work culture that fosters professional growth and development. Located in the picturesque Tiverton, Devon, our team enjoys a range of benefits including generous holiday allowances, healthcare cashback schemes, and opportunities for career progression, all while contributing to innovative IT solutions in a collaborative environment. Join us to be part of a forward-thinking company that values your contributions and prioritises employee well-being.
