At a Glance
- Tasks: Lead a team to ensure a safe and welcoming environment for individuals with disabilities.
- Company: Join Henshaws, a non-profit dedicated to empowering those with sight loss and disabilities.
- Benefits: Full-time role with opportunities for professional growth and community impact.
- Other info: Dynamic work environment focused on community support and personal development.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in facilities support, health and safety, and strong customer service skills.
The predicted salary is between 36000 - 60000 £ per year.
Henshaws supports individuals living with sight loss and various disabilities to achieve their personal goals and exceed expectations. We believe in empowering everyone to lead independent, fulfilling lives by providing expert support, advice, and training. Operating across the north of England, Henshaws offers specialist services, including a further education College in Harrogate, an Arts and Crafts Centre in Knaresborough, and Housing and Supported Living across Yorkshire and the North East. Additionally, we facilitate independence training and social groups through Community Services in Manchester and Liverpool.
This is a full-time, on-site role for a Support Manager located in Harrogate. The Support Manager will oversee day-to-day Health and Safety and support operation teams in ensuring our facilities provide a safe, clean, and welcoming atmosphere for our service users.
Responsibilities include:
- Managing the housekeeping team
- Troubleshooting issues
- Ensuring high levels of customer satisfaction
- Optimizing customer interactions through excellent service delivery
- Developing and assisting with health and safety strategies
- Training team members
- Enhancing processes for improved service quality
Qualifications:
- Proven experience and skills in facilities support and health and safety
- Strong customer service and customer satisfaction abilities
- Expertise in soft services and resolving client issues promptly and effectively
- Excellent team management and training skills to oversee and develop your team
- Ability to work on-site with high professionalism and focus
- Strong problem-solving, organisational, and communication skills
- IOSH certificate
- IWFM level 4 or experience in FM management role
Seniority level: Mid-Senior level
Employment type: Full-time
Industries: Non-profit Organizations
Service Support Manager non IT related in Harrogate employer: Henshaws
Henshaws is an exceptional employer dedicated to making a meaningful impact in the lives of young people with disabilities. By joining our Board of Governors, you will not only contribute to shaping inclusive education but also benefit from personal development opportunities and the chance to collaborate with a passionate team in a supportive environment. Located in Harrogate, our charity fosters a culture of empowerment and growth, ensuring that your efforts directly enhance the wellbeing and success of our learners.
StudySmarter Expert Advice🤫
We think this is how you could land Service Support Manager non IT related in Harrogate
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Henshaws.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Henshaws.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Henshaws.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Henshaws. Apply directly through us to stand out!
We think you need these skills to ace Service Support Manager non IT related in Harrogate
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Henshaws. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Service Support Manager non IT related, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Henshaws
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Henshaws. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
