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- Tasks: Lead a team to ensure a safe and welcoming environment for individuals with disabilities.
- Company: Join Henshaws, a non-profit dedicated to empowering those with sight loss and disabilities.
- Benefits: Full-time role with opportunities for professional growth and community impact.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in facilities support, health and safety, and strong customer service skills.
- Other info: Dynamic work environment focused on community support and personal development.
The predicted salary is between 36000 - 60000 £ per year.
Henshaws supports individuals living with sight loss and various disabilities to achieve their personal goals and exceed expectations. We believe in empowering everyone to lead independent, fulfilling lives by providing expert support, advice, and training. Operating across the north of England, Henshaws offers specialist services, including a further education College in Harrogate, an Arts and Crafts Centre in Knaresborough, and Housing and Supported Living across Yorkshire and the North East. Additionally, we facilitate independence training and social groups through Community Services in Manchester and Liverpool.
This is a full-time, on-site role for a Support Manager located in Harrogate. The Support Manager will oversee day-to-day Health and Safety and support operation teams in ensuring our facilities provide a safe, clean, and welcoming atmosphere for our service users.
Responsibilities include:
- Managing the housekeeping team
- Troubleshooting issues
- Ensuring high levels of customer satisfaction
- Optimizing customer interactions through excellent service delivery
- Developing and assisting with health and safety strategies
- Training team members
- Enhancing processes for improved service quality
Qualifications:
- Proven experience and skills in facilities support and health and safety
- Strong customer service and customer satisfaction abilities
- Expertise in soft services and resolving client issues promptly and effectively
- Excellent team management and training skills to oversee and develop your team
- Ability to work on-site with high professionalism and focus
- Strong problem-solving, organisational, and communication skills
- IOSH certificate
- IWFM level 4 or experience in FM management role
Seniority level: Mid-Senior level
Employment type: Full-time
Industries: Non-profit Organizations
Service Support Manager non IT related in Harrogate employer: Henshaws
Contact Detail:
Henshaws Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Manager non IT related in Harrogate
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Henshaws and understanding their mission. Tailor your responses to show how your experience aligns with their values and how you can contribute to empowering individuals with sight loss and disabilities.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your problem-solving skills and customer service experience, as these are key for the Support Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Henshaws team.
We think you need these skills to ace Service Support Manager non IT related in Harrogate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Service Support Manager. Highlight your experience in facilities support and health and safety, as well as any relevant customer service skills. We want to see how your background aligns with what Henshaws is all about!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting individuals with disabilities and how your skills can contribute to Henshaws' mission. Keep it personal and engaging – we love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've successfully resolved issues or improved processes. This will demonstrate your ability to handle challenges effectively, which is key for the Support Manager role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Henshaws!
How to prepare for a job interview at Henshaws
✨Know Henshaws Inside Out
Before your interview, take some time to research Henshaws and its mission. Understand their services and how they empower individuals with sight loss and disabilities. This knowledge will not only impress the interviewers but also help you align your answers with their values.
✨Showcase Your Customer Service Skills
Since the role focuses on customer satisfaction, prepare examples from your past experiences where you resolved client issues effectively. Highlight your ability to maintain high service standards and how you’ve contributed to a positive customer experience in previous roles.
✨Demonstrate Team Management Experience
Be ready to discuss your experience in managing teams, especially in facilities support. Share specific instances where you trained team members or improved processes. This will show that you have the leadership skills necessary for the Support Manager role.
✨Prepare for Health and Safety Questions
Given the importance of health and safety in this position, brush up on relevant regulations and best practices. Be prepared to discuss how you've implemented health and safety strategies in the past and how you would approach this at Henshaws.