Assistant Care Manager - Residential in Harrogate

We are looking for a dedicated and experienced individual to support the management of a team of SEN Care Support Workers, ensuring the delivery of a safe, effective, responsive, and person-centred service for our students. This is a key leadership role focused on delivering high-quality care and promoting the development and independence of young people with complex needs.

You will be responsible for supervising and supporting staff through regular appraisals, observations, and training, including facilitating inductions and contributing to staff development. You will write and review person-centred care plans and risk assessments, liaise with colleagues across the college, and help ensure students' EHCP targets are met. The role also includes supporting recruitment and staff retention, participating in the assessment of prospective students, administering and managing medication, and delivering staff training in areas such as moving and handling.

You will play a key role in quality assurance through audits and action plans, and support regulatory compliance with CQC and relevant legislation. You will deputise for Care Managers when needed, take part in the on-call rota, and liaise with the Clinical team to ensure students' complex care needs are met effectively. This is a fantastic opportunity for someone passionate about delivering outstanding care and leading a dedicated team in a supportive, student-focused environment.

We are seeking a compassionate, motivated, and flexible individual with a genuine commitment to supporting young people with complex needs. The ideal candidate will have a good standard of literacy and numeracy, and be willing to assist with personal care while promoting student independence and development. They must be able to stay calm under pressure, particularly when managing challenging behaviours, and demonstrate knowledge of learning disabilities and the importance of dignity and respect in care. A flexible approach to working hours is essential, along with a commitment to ongoing training and personal development including the completion of the Skills for Care Induction Award within 12 weeks if no formal care qualifications are held. Applicants should hold an NVQ Level 2 in Health and Social Care or be willing to work towards Level 3.

The role also requires the physical ability to support students with mobility needs, including the safe use of wheelchairs and hoisting equipment (training provided). In addition, you must be able to carry out clinical interventions such as administering medication and delivering gastronomy feeds, following appropriate training and competency assessments. Most importantly, candidates must have an enthusiastic, respectful, and professional approach to supporting our student group.

Henshaws is a northern charity supporting people living with sight loss and a range of other disabilities to go beyond expectations. We believe that, wherever they are, everyone has the right to an independent and fulfilling life. Our support, advice and training enables people and their families build skills, develop confidence, help each other and look forward to a more positive future.

• Support the Care Manager in leading and developing a high-quality, person-centred care service for young people with complex needs.
• Ensure the wellbeing, safety, and development of students through effective care planning, team leadership, and compliance with CQC and College standards.
• Foster a supportive, accountable, and values-led team culture focused on empowering both staff and students to thrive.

Qualifications
Level 3 Health and Social Care

Experience
Experience of working in the care sector and providing personal care
Good standard of literacy and numeracy
Experience of working with young adults
Experience of working with people with learning disabilities

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.