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For Companies At a Glance
- Tasks: Support and maintain IT systems while enhancing business performance through effective ERP solutions.
- Company: Join a dynamic team at Henry Schein, a leader in healthcare solutions.
- Benefits: Gain hands-on experience, develop your skills, and enjoy a supportive work environment.
- Other info: Flexible, fun workplace with opportunities for growth and learning.
- Why this job: Make a real impact by improving IT systems and supporting your colleagues.
- Qualifications: Technical knowledge of PC hardware, networking, and Microsoft 365 is essential.
The predicted salary is between 25000 - 32000 £ per year.
Role Summary
This role combines IT support and business systems support. The successful candidate will:
- Support and maintain in-house computer systems, desktops, software, and peripherals, including installation, diagnosis, repair, and upgrades.
- Develop an understanding of business processes to effectively leverage the ERP system and support the organisation’s information needs, improving overall business performance.
Key Responsibilities
IT Support- Assist in the setup, maintenance, and support of hardware and software, including Microsoft products (e.g. Business Central, Microsoft 365) and VoIP systems (e.g. 8x8).
- Install, configure, test, maintain, monitor, and troubleshoot user workstations, network hardware, and peripheral devices.
- Accurately document hardware failures, repairs, installations, and removals.
- Support the planning and implementation of new hardware and system projects.
- Maintain up-to-date knowledge of hardware, software, and associated costs.
- Maintain an inventory of IT equipment and peripherals.
- Liaise with third-party IT providers and vendors when required.
- Generate reports and analytics from the ERP system (Business Central) to support management decision-making.
- Work with staff to understand business requirements and provide system-based solutions.
- Provide training and support to staff on IT systems and processes.
- Respond to IT support requests via phone and email in a timely manner.
- Assist in improving system usage to enhance efficiency and business insight.
Knowledge & Experience
- Strong technical knowledge of PC hardware, networking, and Microsoft 365.
- Hands-on experience with hardware troubleshooting and support.
- Experience supporting ERP systems (ideally Business Central).
- Ability to read and understand technical manuals and documentation.
- Strong analytical and problem-solving skills.
- Excellent communication skills, both written and verbal.
- Ability to present technical information in a user-friendly manner.
- Strong organisational skills with the ability to prioritise tasks in a high-pressure environment.
- Self-motivated, proactive, and adaptable.
- Ability to quickly learn new systems and technologies.
Work Conditions
- Prolonged periods of sitting.
- Occasional lifting and moving of IT equipment (computers, peripherals, etc.).
Personal Attributes
- Strong attention to detail.
- Good communication skills.
- Adaptable and flexible.
- Confident and proactive.
- Results-driven.
- Effective time management.
- Team player with a positive attitude and sense of humour under pressure.
Junior IT Technical Support in Northampton employer: Henry Schein
Contact Detail:
Henry Schein Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Technical Support in Northampton
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Microsoft products and ERP systems like Business Central. The more you know, the more confident you'll feel when chatting with potential employers.
✨Tip Number 2
Practice makes perfect! Set up mock interviews with friends or family to get comfortable talking about your experiences and how you can support IT systems. This will help you present your skills in a user-friendly manner.
✨Tip Number 3
Network, network, network! Connect with professionals in the IT field through LinkedIn or local meetups. You never know who might have a lead on a job that’s perfect for you!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Let’s get you that Junior IT Technical Support role!
We think you need these skills to ace Junior IT Technical Support in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and experience relevant to IT support. We want to see how you’ve tackled hardware issues or supported software like Microsoft 365 in the past!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills can help us improve our systems and processes.
Show Off Your Problem-Solving Skills: In your application, share examples of how you've solved technical problems in the past. We love candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Henry Schein
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of PC hardware, networking, and Microsoft 365. Be ready to discuss your hands-on experience with troubleshooting and supporting these systems, as it’s crucial for the role.
✨Understand the Business Side
Familiarise yourself with how ERP systems like Business Central work and how they support business processes. Being able to explain how you can leverage these systems to improve efficiency will impress the interviewers.
✨Practice Problem-Solving Scenarios
Prepare for potential technical questions or scenarios that may come up during the interview. Think about past experiences where you successfully diagnosed and resolved IT issues, and be ready to share those stories.
✨Show Off Your Communication Skills
Since this role involves training staff and responding to support requests, practice explaining technical concepts in a user-friendly way. Good communication is key, so be prepared to demonstrate your ability to convey information clearly.