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- Tasks: Lead the reception team and ensure exceptional patient experiences every day.
- Company: Modern, private dental practice in the heart of Marylebone.
- Benefits: Birthday off, in-house training, external CPD support, and a wellness-focused workplace.
- Why this job: Join a supportive team and make a real impact on patient care.
- Qualifications: 3+ years in private dental reception and strong leadership skills.
- Other info: Full-time role with great transport links and a positive team culture.
The predicted salary is between 33000 - 46200 £ per year.
A new opportunity has become available for a Senior Dental Receptionist to join a modern, fully private dental practice located in the heart of Marylebone. Start date – As soon as possible. The practice is looking for a confident, experienced, and proactive Senior Front of House Lead to take charge of the reception team. This is a key leadership position for someone who thrives on structure, teamwork and delivering an exceptional patient experience, every time.
The Role
You will lead and manage all front-of-house operations, ensuring smooth day-to-day running and inspiring our team to deliver five-star service. You will also work closely with our Practice Manager, Treatment Coordinator, Marketing, and Clinicians to support patient flow, convert new leads, and uphold our reputation for care. This is not just a reception role; it’s a chance to lead, coach and improve performance across front-of-house.
Key Responsibilities
- Deliver a warm, professional welcome to all patients, in person, on the phone, and via email.
- Lead, support, and train the reception team to maintain high standards in communication and service.
- Coordinate diaries with the Practice Manager, clinicians and TCO to ensure smooth patient flow.
- Manage new patient enquiries, logging, tracking and converting leads with the TCO.
- Monitor performance KPIs, including conversion rates, reviews collected, and debt collection.
- Oversee incoming referrals and manage the patient onboarding journey.
- Ensure consistent and timely responses to all emails, voicemails and messages.
- Maintain the patient lead tracker and actively follow up to ensure bookings are completed.
- Collaborate with the Marketing and TCO team to encourage Google reviews and testimonials.
- Accurately process payments, deposits, and invoices, and manage the debtors list.
- Keep patient records accurate and up to date via Dentally (or similar PMS).
- Uphold practice protocols and compliance, and reflect our holistic values in every interaction.
What a Typical Day Looks Like
You will start by reviewing the day’s diary and preparing for the morning huddle. Throughout the day, you will welcome patients, support your team, manage referrals and enquiries, follow up payments, and communicate clearly with clinicians, the treatment coordinator and the Practice Manager, always staying calm, professional, and focused on a smooth flow for everyone.
Working Hours
Full-time, 42.5 hours/week (excluding one-hour lunch break). Monday to Friday, with a weekly rota including:
- Monday or Thursday (alternating): 08:00 – 18:30
- Alternate day: 08:00 – 17:30
- Tuesday to Wednesday: 08:00 – 17:30
- Friday: 08:00 – 16:30
Essential Experience
- Minimum 3 years’ experience in private dental reception.
- Strong leadership skills — able to coach, motivate and guide a small team.
- Strong patient management skills - able to guide and support patients with their care.
- Confident with dental software (Dentally preferred).
- Excellent knowledge of private dentistry and treatment processes.
- Calm, polished, and organised — especially under pressure.
Desirable Experience
- Financial admin experience (debtors, deposits, invoicing).
- Experience in a wellness-focused or holistic practice.
- Familiarity with Google/Office software and digital tools.
Why You’ll Love Working With Us
- Your birthday off — to celebrate your day, your way.
- In-house training from award-winning clinicians.
- External CPD opportunities fully supported by the practice.
- A calm, wellness-focused workplace in Marylebone with great transport links.
- A supportive, values-led team culture: Positive. Curious. Respectful. Community-driven. WOW Creators.
Pay: From £33,000.00 per year
How to Apply
Please send your CV and a short cover note with the subject: Senior Front of House Lead. Compulsory Task: Include a paragraph (100–150 words) answering the question: "What does an exceptional patient experience mean to you, and how would you ensure every day at the front desk runs smoothly from morning huddle to the final patient?"
Senior Dental Receptionist in London employer: Henry Schein
Contact Detail:
Henry Schein Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Dental Receptionist in London
✨Tip Number 1
Get to know the practice inside out! Familiarise yourself with their values, services, and team. When you walk in for an interview, you’ll not only impress them with your knowledge but also show that you’re genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and think about how your experience aligns with what they’re looking for. This will help you feel more confident and articulate when discussing your leadership skills and patient management expertise.
✨Tip Number 3
Showcase your personality! The role is all about delivering exceptional patient experiences, so let your warmth and professionalism shine through during your interactions. Remember, they want someone who can lead a team while keeping the atmosphere positive and welcoming.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind as they make their decision.
We think you need these skills to ace Senior Dental Receptionist in London
Some tips for your application 🫡
Show Your Personality: When writing your CV and cover note, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and don’t be afraid to share a bit about your passion for patient care.
Tailor Your Application: Make sure to customise your CV and cover note for this specific role. Highlight your leadership experience and any relevant skills that match the job description. We love seeing how your background aligns with our values and the position!
Nail the Compulsory Task: Don’t skip the compulsory task! This is your chance to showcase your understanding of what an exceptional patient experience means. Be clear and concise, and make sure to reflect on how you’d keep things running smoothly at the front desk.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Henry Schein
✨Know Your Stuff
Before the interview, brush up on your knowledge of private dental practices and the specific software they use, like Dentally. Familiarise yourself with common patient management processes and be ready to discuss how you’ve handled similar situations in the past.
✨Showcase Your Leadership Skills
Since this role involves leading a team, prepare examples that highlight your leadership experience. Think about times when you’ve motivated a team or improved performance. Be ready to explain your approach to coaching and supporting others.
✨Emphasise Patient Experience
An exceptional patient experience is key in this role. Prepare to discuss what this means to you and how you would ensure a smooth operation at the front desk. Share specific strategies you’ve used to enhance patient interactions and manage enquiries effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the practice’s culture, team dynamics, and how success is measured in this role. This shows your genuine interest and helps you gauge if it’s the right fit for you.
