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For Companies At a Glance
- Tasks: Support and maintain IT systems, troubleshoot issues, and enhance business performance.
- Company: Join a forward-thinking company that values innovation and teamwork.
- Benefits: Competitive pay, flexible hours, and opportunities for skill development.
- Other info: Dynamic work environment with plenty of room for growth.
- Why this job: Kickstart your career in IT while making a real difference in the organisation.
- Qualifications: Basic IT knowledge and a passion for problem-solving.
The predicted salary is between 25000 - 32000 £ per year.
This role combines IT support and business systems support. The successful candidate will:
- Support and maintain in-house computer systems, desktops, software, and peripherals, including installation, diagnosis, repair, and upgrades.
- Develop an understanding of business processes to effectively leverage the ERP system and support the organisation’s information needs, improving overall business performance.
Key Responsibilities
- IT Support
- Assist in the setup, maintenance, and support of hardware and software, including Microsoft products (e.g. Business Central, Microsoft 365) and VoIP systems (e.g. 8x8).
- Install, configure, test, maintain, monitor, and troubleshoot user workstations, network hardware, and peripheral devices.
- Accurately document hardware failures, repairs, installations, and removals.
- Support the planning and implementation of new hardware and system projects.
- Maintain up-to-date knowledge of hardware, software, and associated costs.
- Maintain an inventory of IT equipment and peripherals.
- Liaise with third-party IT providers and vendors when required.
- Generate reports and analytics from the ERP system (Business Central) to support management decision-making.
- Work with staff to understand business requirements and provide system-based solutions.
- Provide training and support to staff on IT systems and processes.
- Respond to IT support requests via phone and email in a timely manner.
- Assist in improving system usage to enhance efficiency and business insight.
Junior IT Technical Support employer: Henry Schein
Contact Detail:
Henry Schein Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Technical Support
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events to connect with people in the IT field. You never know who might have a lead on a Junior IT Technical Support role!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your IT support abilities. This can really set you apart when chatting with potential employers.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or using online resources. Focus on common IT support scenarios and how you'd handle them.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Junior IT Technical Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Junior IT Technical Support role. Highlight any relevant IT support experience, especially with Microsoft products and ERP systems, to show us you’re a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your background aligns with our needs. Don’t forget to mention your understanding of business processes and how you can contribute to improving performance.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love candidates who can demonstrate their troubleshooting skills and ability to think on their feet, so share those stories with us!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light possible!
How to prepare for a job interview at Henry Schein
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft products, especially Business Central and Microsoft 365. Be ready to discuss how you've used these tools in the past or how you would approach troubleshooting common issues.
✨Understand the Business Side
Familiarise yourself with basic business processes and how IT supports them. This will help you demonstrate that you can leverage the ERP system effectively to improve business performance, which is a key part of the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved technical issues in the past. Think about specific scenarios where you had to troubleshoot hardware or software problems and be ready to share those stories.
✨Communicate Clearly and Confidently
Since you'll be responding to IT support requests via phone and email, practice explaining technical concepts in simple terms. Good communication skills are essential, so be prepared to showcase your ability to train and support staff effectively.