Technical Analyst / Administrator - FTC in Gillingham

Job Description

Job Description

Job Title: Fixed Term - Technical Analyst Department: IT Reports To: Senior Manager DR & PMO, Infrastructure EMEA Location: Hybrid Referral Scheme Level: Overview:

Utilising an array of technical and interpersonal skills,the IT Support Technician is primarily responsible for providing required support to business users.In addition to a proactive nature and the ability to learn and understand business needs, the position requires a proper understanding of IT and Communications, and their role in servicing an established and expanding business.

The Helpdesk hours are 08:00 to 18:00 Mon to Friday, which are covered on a rota basis. There is also an Out of Hours support requirement and again, a team rota is in place for this.

JobResponsibilities:

The role holder will be expected to be responsible for the following:

• Immediate logging and resolution of critical user problems, by taking ownership of the problems, thereforeassistingin the smooth running of the business.
• Providingsupport for the range of hardware, software, and telecommunications tools in use by the company, using a comprehensive working knowledge of these products toassistusers in effective business use.
• Liaisingwith 3rd party service providers, logging faults,andaccompanyingvisiting engineers and support personnelpermittingthem to resolve issues as they arise.
• Maintainingand supportinghardware installations or movements.
• Beingaware of andadvisingIT Management of any issues that may affect the profile of the department or put its security at risk.
• Keepingall working areas in a clean and tidy condition and followingworking practicesin accordance withHealth and Safety Policies.
• Participating (when necessary)in special projects,assistingIT Management, and performingother duties asrequired.

This role is extremely varied; therefore, the job description is not exhaustive,and the role holder willbe requiredtoparticipatein other duties as required by the business.

JobSkills & ExperienceRequired:

Skill & Experience:

To succeed in this role,you willneed to:

• Understand the components of a computer and break/fix diagnostics.
• Understand how an IP network works, including subnetting, VLANs, routers and switches.
• Demonstrate basic Windows Server administration.
• Demonstrate an understanding and proficient use of Active Directory.
• Demonstrateproficiencyin Windows folder sharing.
• Understand the principles and use of the Service-Now ticketing system.
• Be able tofacilitatethe weekly AS400 backup using the tape library.
• Demonstratea proficiencyin Microsoft Office products.
• Understand the importance of cyber security.
• Demonstrateproficiencyin the Windows 10 operating system.
• Demonstrateproficiencyin the Avaya phone system software.
• Be able to build and configure a new computer from the current company image.
• Be able to carry out maintenance & troubleshooting on printers.
• Demonstrate deductive reasoning and logic to establishsolutions to issues.
• Demonstrate the ability to make decisionsin a timely manner.
• Demonstrate the ability to research solutions/alternative resolutions.
• Demonstrate the ability to extricate relevant information from a reported issue.

Qualifications:

• To ‘GCSE’ level or equivalent, including maths and English. Preferably with IT related qualifications.

Experience:

• General knowledge of all supported systems.
• 2-3years’ experiencein IT.

Person Specification:

Webelieve thetype of person best suited to this role will be:

• An approachable individual who can coach and mentorjunior Team members.
• Someone happy to take personal responsibility.
• A good communicator, both in writing and verbally.
• Able to understand a caller’s issue by using active listening skills to clarify information.
• Patient and empathic.
• Able to de-escalate conflict situationsif they arise.
• Flexiblein theirapproach, whilstmaintaininga positive and motivated attitude.

Physical Activities:

This position will be working in an office environment,utilizingtypical office equipment. Occasional light lifting of IT equipment may berequired.

Our benefits include:

Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdingsstrives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.