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- Tasks: Be the voice of our customers, delivering top-notch service and solving their issues.
- Company: Join Henry Schein, a leader in healthcare distribution with a vibrant team culture.
- Benefits: Enjoy hybrid working, competitive pay, and opportunities for personal growth.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Dynamic role with a focus on teamwork and problem-solving in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Joining Henry Schein is a unique opportunity to work within an innovative company, we are the largest distributor of healthcare products and services to office-based practitioners in the combined North American and European Markets. Customers include dental practices and laboratories, physician practices, as well as government and other institutions. Due to continued investment and growth, a fantastic opportunity has arisen for a Customer Experience Advisor to join the Henry Schein Team.
Job Responsibilities:
- We have a team of experienced passionate customer experience advisors who ensure that every customer receives excellent service at every point of interaction with us; you’ll be a customer champion within the company and for the customers we serve.
- Scheduling internal and field appointments.
- Delivering sector leading customer services, working with the wider teams developing a seamless approach.
- Technical awareness: ability to match resources to technical issues appropriately.
- Dealing directly with basic and recurring customer care swiftly, with a focus on resolving issues first time.
- Keeping customers updated on progress of issues and reported faults.
- Capturing and understanding technical descriptions of faults.
- Provide basic technical support on all queries that come into the Customer Experience Team.
- Efficient turnaround on customer request via phone and e-mail.
- Closing out engineer worksheets and creating invoices.
- Planning and booking contract servicing.
- Participate in special projects and perform other duties as required.
Job Skills & Experience Required:
- Communication
- Empathy
- Dependability
- Patience
- Team player
- Problem-solving
- Adaptability
- Ability to multitask
- Commercial awareness
- Ability to work independently and collaboratively
Person Specification:
We believe the type of person best suited to this role will have a background in delivering end to end inbound and outbound customer service and a track record of exceeding customer expectations, you will know how to harness the tools available to you in order to manage every step of the customer relationship and ensure everyone is satisfied and happy with their service. We’re looking for organised and personable people with experience in delivering outstanding customer services to business or consumer customers.
Overall, we’re looking for:
- Experience delivering high-quality customer service across a range of channels i.e. phone inbound/outbound, email etc.
- Outstanding interpersonal skills including verbally and when writing emails.
- Someone who’s resilient, loves a challenge and is adept in problem solving.
- Someone who is comfortable with tech.
Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.
Customer Experience Advisor in Cardiff employer: Henry Schein
Contact Detail:
Henry Schein Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Henry Schein. Understand their values and what they stand for in the healthcare sector. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face as a Customer Experience Advisor. Think about how you'd handle tricky situations or difficult customers. Role-playing with a friend can really help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your tech skills! Since the role involves some technical support, be ready to discuss your experience with tech tools and how you've used them to solve customer issues. Highlighting your adaptability and problem-solving skills will definitely impress the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Experience Advisor in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Advisor role. Highlight your experience in delivering top-notch customer service and any relevant skills that match the job description. We want to see how you can be a customer champion!
Show Off Your Communication Skills: Since this role is all about communication, make sure your written application reflects your ability to convey information clearly and effectively. Use friendly language and keep it professional – we love a good balance!
Demonstrate Problem-Solving Abilities: In your application, share examples of how you've tackled challenges in previous roles. We’re looking for someone who can think on their feet and resolve issues efficiently, so don’t hold back on showcasing your problem-solving prowess!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Henry Schein
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss your previous experiences. Think about specific examples where you went above and beyond for a customer, as this role is all about delivering exceptional service.
✨Show Off Your Problem-Solving Skills
Prepare to share instances where you successfully resolved customer issues. Highlight your ability to think on your feet and adapt to different situations, as this will demonstrate your resilience and resourcefulness.
✨Familiarise Yourself with the Tech
Since the role requires some technical awareness, make sure you understand basic technical terms related to customer queries. Being comfortable with tech will help you stand out as a candidate who can handle the demands of the job.
✨Practice Your Communication Style
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. This will help you convey your ideas confidently during the interview and show that you can connect with customers easily.