At a Glance
- Tasks: Lead a team to enhance customer support and satisfaction in a tech-driven environment.
- Company: Join Henry Schein One UK, a top-rated tech company revolutionising dental care.
- Benefits: Enjoy flexible working, a diverse culture, and opportunities for personal development.
- Other info: Monthly team meetings in Gillingham and international collaboration with teams in Australia and Canada.
- Why this job: Make a real impact on customer experiences while working in an innovative and supportive team.
- Qualifications: Proven leadership skills and a strong customer service background are essential.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
We are a leading provider of dental technology solutions, and we are committed to developing innovative products and services that help dental professionals deliver the best possible care to their patients. If you are passionate about dental technology and want to be part of a team that is making a difference, then Henry Schein One is the place for you. We offer a variety of career opportunities, from software development to customer support.
We are always looking for talented and motivated individuals to join our team. Together, we can change the future of dental care. Here are some of the ways we are changing the future of dental technology: We are developing cloud-based practice management software that makes it easier for dental professionals to manage their practices.
We are developing artificial intelligence-powered tools that help dentists diagnose and treat dental conditions more accurately. We are developing teledentistry solutions that make it possible for dentists to provide care to patients in remote areas. We are developing virtual reality and augmented reality tools that help dentists train and educate their patients.
We are just getting started. We are committed to changing the future of dental care, and we need your help. Join us and be part of the team that is making a difference.
About Us At Henry Schein One UK, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI-driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice. We’re innovators, relentless in our pursuit of customer success and constantly pushing the boundaries of the possible to create world-class SaaS products. Celebrated as one of the ‘Sunday Times UK's Best Places to Work, our culture at Henry Schein One UK as an inclusive and forward-thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for all individuals.
What We Do Tech for good. Our SaaS product Dentally , solves real-world problems for millions of people globally. Clinical ; AI‑powered diagnostics and note-taking, giving dentists an extra set of expert eyes on every x‑ray, further detecting subtle signs across conditions and boosting clinical accuracy in seconds.
Practice Management - Automating everything, ensuring dental practices get admin done quicker! Payments, Workflows we foster creativity and ambition throughout our business. We’re making a difference every day and you can too.
Our Values Everyone at Henry Schein One is encouraged to live and demonstrate our core values: Community Each Person is as Important as the Next Open Communication Diversity
Software Support Team Leader in Gillingham employer: Henry Schein One
At Henry Schein One UK, we pride ourselves on being a leading tech company dedicated to transforming dental care through innovative solutions. Our inclusive and flexible work culture fosters diversity and promotes equal opportunities, making us one of the 'Sunday Times UK's Best Places to Work'. As a Software Support Team Leader, you'll not only lead a dynamic team but also benefit from continuous professional development, collaborative international engagements, and a commitment to customer success that drives meaningful impact in the dental industry.
StudySmarter Expert Advice🤫
We think this is how you could land Software Support Team Leader in Gillingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Henry Schein One. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Henry Schein One before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Software Support Team Leader in Gillingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Henry Schein One:Your cover letter is your chance to shine! Tell us why you want to work at Henry Schein One specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Henry Schein One!
How to prepare for a job interview at Henry Schein One
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
