At a Glance
- Tasks: Lead and inspire a high-performing support team to achieve targets and enhance customer success.
- Company: Join Henry Schein One UK, a tech innovator redefining dental care with AI-driven solutions.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal and professional growth.
- Other info: Embrace diversity and creativity in a collaborative workplace focused on innovation.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in support roles and team management, with strong communication and problem-solving skills.
The predicted salary is between 40000 - 50000 € per year.
At Henry Schein One UK, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI-driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice. We’re innovators, relentless in our pursuit of customer success and constantly pushing the boundaries of the possible to create world-class SaaS products.
Your Impact
As a Team Lead in the support team, you will work within the team and alongside our practices. Responsible for your team, reporting to and working closely with the Support Manager, you will play a key role in executing our business and departmental strategies. This role requires the ability to lead and inspire your team to achieve set targets (Call targets, customer outcomes, NPS and retention).
What You’ll do
- Lead and develop a high-performing team, motivating and inspiring your team to reach and exceed all set targets and KPIs
- Coach team members in best practices, fostering a culture of continuous development
- Ensure all team members have clear, up-to-date Individual Development Plans (IDPs), and receive regular performance reviews and meaningful 1:1 conversations to support growth, engagement, and accountability
- Maintain a trusting, collaborative environment, enabling the team to thrive
- Lead the recruitment efforts for your team, identifying and hiring top talent
- Promote an inclusive and diverse culture, in line with the Henry Schein One values
What You’ll Bring With You
- Experience on a support desk and managing teams through change
- Ability to collaborate and coordinate work with multiple departments and stakeholders
- Ability to multi-task and stay organised in a dynamic work environment, with excellent attention to detail
- Innovative and creative, with the ability to develop, deliver and evaluate brilliant ideas
- Credible, confident and articulate, with excellent communication and presentation skills
- Uncover needs, and be able to challenge customer assumptions in a constructive and business-like fashion
- Excellent independent decision making, analysis and problem-solving skills
- Highly developed interpersonal and relationship skills
- Excellent verbal and written communication skills
- Solid experience in coaching, developing and motivating staff
Diversity
At Henry Schein One, we are proud to be an equal-opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business.
Technical Support Team Lead in Medway employer: Henry Schein One UK
At Henry Schein One UK, we pride ourselves on being an exceptional employer, offering a dynamic work culture that champions innovation and collaboration. Our commitment to employee growth is evident through tailored development plans and regular performance reviews, ensuring that every team member has the opportunity to thrive in their career. Located in a vibrant tech hub, we foster an inclusive environment where diverse talents come together to redefine dental care, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Team Lead in Medway
✨Tip Number 1
Network like a pro! Reach out to current employees at Henry Schein One UK on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in the support team. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by understanding the company’s mission and values. Since they’re all about innovation and customer success, think of examples from your past that showcase your ability to lead teams and drive results. Show them you’re a perfect fit!
✨Tip Number 3
Practice your communication skills! As a Team Lead, you’ll need to articulate your thoughts clearly. Try mock interviews with friends or use online platforms to refine your presentation skills. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Henry Schein One family. Let’s get you that job!
We think you need these skills to ace Technical Support Team Lead in Medway
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technical Support Team Lead role. Highlight your experience in managing teams and supporting customers, as well as any relevant achievements that align with our mission at Henry Schein One.
Showcase Your Leadership Skills:We want to see how you can lead and inspire a team! Share examples of how you've motivated your team in the past, especially in achieving targets and fostering a collaborative environment. This will help us understand your approach to leadership.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make your skills and experiences stand out. We appreciate straightforward communication, so don’t be afraid to show your personality!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team!
How to prepare for a job interview at Henry Schein One UK
✨Know the Company Inside Out
Before your interview, dive deep into Henry Schein One's mission and values. Understand their focus on AI-driven treatment and how they aim to enhance patient care. This knowledge will help you align your answers with their goals and show that you're genuinely interested in being part of their innovative team.
✨Showcase Your Leadership Skills
As a Team Lead, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team, coached individuals, or implemented strategies that improved performance. Highlighting these moments will demonstrate your capability to drive results and foster a collaborative environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and decision-making skills. Think of scenarios where you've had to manage change or resolve conflicts within a team. Practising your responses will help you articulate your thought process clearly and show how you can handle challenges effectively.
✨Emphasise Your Communication Skills
Excellent communication is key in this role. Be ready to discuss how you've communicated with different stakeholders in the past. Whether it's presenting ideas or having difficult conversations, showcasing your ability to articulate thoughts clearly will set you apart as a credible candidate.
