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- Tasks: Lead and inspire a high-performing support team to achieve key targets.
- Company: Henry Schein One UK, redefining dental care through technology.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Join a diverse culture that values innovation and continuous development.
- Why this job: Make a real impact by leading a dynamic team in a growing tech company.
- Qualifications: Experience in support roles and team management, with strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
About the Role
Henry Schein One UK is a technology company focused on redefining dental care. As a Team Lead in our Support Team you will manage and inspire a high‑performing group of professionals, working closely with practices and the Support Manager to achieve key targets such as call volume, customer outcomes, NPS and retention.
Responsibilities
- Lead and develop a high‑performing team, motivating and inspiring members to reach and exceed set targets and KPIs.
- Coach team members in best practices, foster a culture of continuous development.
- Ensure all team members have clear, up‑to‑date Individual Development Plans (IDPs) and receive regular performance reviews and meaningful 1:1 conversations.
- Maintain a trusting, collaborative environment, enabling the team to thrive.
- Lead recruitment efforts for the team, identifying and hiring top talent.
- Promote an inclusive and diverse culture in line with Henry Schein One values.
Qualifications
- Experience on a support desk and managing teams through change.
- Ability to collaborate and coordinate work with multiple departments and stakeholders.
- Strong multi‑tasking and organisational skills, with excellent attention to detail.
- Innovative and creative, capable of developing, delivering and evaluating brilliant ideas.
- Credible, confident and articulate, with excellent communication and presentation skills.
- Ability to uncover needs and challenge customer assumptions constructively.
- Excellent independent decision‑making, analysis and problem‑solving skills.
- Highly developed interpersonal and relationship skills.
- Solid experience in coaching, developing and motivating staff.
Team Lead, Software Support - 12 Month FTC in Medway employer: Henry Schein One UK
Contact Detail:
Henry Schein One UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Lead, Software Support - 12 Month FTC in Medway
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Henry Schein One's values and mission. This will help you connect your experiences with what they stand for, making you a more appealing candidate.
✨Tip Number 2
Show off your leadership skills! Prepare examples of how you've motivated teams in the past. Highlighting your ability to inspire and develop others will resonate well with the role of Team Lead.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss how you've tackled challenges in previous roles. This will demonstrate your analytical abilities and show that you're capable of making independent decisions.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind.
We think you need these skills to ace Team Lead, Software Support - 12 Month FTC in Medway
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading and developing teams. We want to see how you've motivated others and helped them achieve their goals, so share specific examples that showcase your leadership style.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and qualifications mentioned in the job description. We love seeing candidates who take the extra step to align their skills with what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your experiences and achievements. Remember, we appreciate attention to detail, so make sure there are no typos or grammatical errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at Henry Schein One UK
✨Know the Company Inside Out
Before your interview, make sure you research Henry Schein One UK thoroughly. Understand their mission, values, and recent developments in dental technology. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Team Lead, you'll need to demonstrate your ability to inspire and motivate a team. Prepare examples from your past experiences where you've successfully led a team, coached individuals, or implemented changes that improved performance. Be ready to discuss how you foster a collaborative environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and decision-making skills. Think of specific scenarios where you had to manage change or resolve conflicts within a team. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Emphasise Your Communication Skills
Strong communication is key for this role. Be prepared to discuss how you’ve effectively communicated with team members and stakeholders in the past. Highlight any experience you have in conducting performance reviews or 1:1 conversations, as this will be crucial for the role.