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- Tasks: Lead marketing operations to drive growth and optimise customer journeys.
- Company: Join a tech company redefining dental care with innovative solutions.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional development.
- Other info: Collaborative team culture that values diversity and creativity.
- Why this job: Make a real impact in a dynamic environment focused on customer success.
- Qualifications: 7+ years in marketing, with 3+ years in B2B SaaS marketing operations.
The predicted salary is between 60000 - 80000 ÂŁ per year.
About Us
At Henry Schein One UK, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI‑driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice.
What We Do
- Clinical: AI‑powered diagnostics and note‑taking, giving dentists an extra set of expert eyes on every x‑ray, further detecting subtle signs across conditions and boosting clinical accuracy in seconds.
- Practice Management: Automating everything, ensuring dental practices get admin done quicker! Payments, Workflows & Patient Management, 3rd Party Integration, Reporting and Staff Instant Messaging.
- Patient Experience: A digital‑first experience that empowers patients to manage appointments, complete medical forms, and make payments - all from their own device. No more old‑school phone calls and paper forms.
Our Culture
We are problem solvers, not ticket takers, and we champion creative problem‑solving. Customer success is at the heart of everything we do. We strive to ensure that each member of our team, regardless of their department or role, prioritises the success of the customer in every interaction. From our Commercial teams right through to Operations, every area of our business plays an instrumental role in shaping the value of our users’ experience.
Our customer success programmes are pivotal in maintaining dynamic feedback channels with our product teams, ensuring that we are always enhancing our software to align with customer needs. By delivering top‑tier service, crafting innovative solutions, and offering proactive support, we are not just meeting expectations—we are creating long‑lasting partnerships that drive positive outcomes.
Your Impact
As a senior manager of Marketing Operations, you will enable Henry Schein One's growth by building the systems, data foundations, and operating models that power insight‑led marketing and effective lifecycle execution. You will strengthen attribution, enhance lead and account scoring, improve lifecycle journeys, and equip regional and customer marketing teams with scalable, reliable infrastructure.
You will lead complex operational areas with significant autonomy, shaping policies, setting operational plans, and managing budgets. Partnering closely with Customer Marketing, Regional Marketing, Growth Marketing, Sales, Product, Data, and Business Systems, you will ensure marketing performance is measurable, optimised, and ready to scale internationally.
What You'll Do
- Define and own Henry Schein One's global marketing operations strategy, establishing clear standards for lifecycle measurement, attribution, lead scoring, campaign governance, and marketing technology usage.
- Build and maintain Henry Schein One's end‑to‑end marketing data architecture, unifying data across HubSpot, website analytics, paid media platforms, product usage, and customer signals.
- Own the marketing technology stack, with HubSpot as the core platform, ensuring tools are fit for purpose, well integrated and governed consistently across regions.
- Partner with Business Systems, Data, and Product teams to evaluate, implement, and optimise marketing tools, ensuring they integrate cleanly with HubSpot and support lifecycle and attribution needs.
- Design and own a multi‑touch attribution model that reflects the full customer journey and clearly demonstrates marketing and lifecycle impact on revenue.
- Redesign and maintain lead and account scoring frameworks aligned to attribution and modern sales motions, replacing traditional SDR signal.
- Enable regional marketing teams to execute confidently by defining clear global standards while allowing controlled regional flexibility.
- Build robust paid, organic content, and website performance visibility, enabling confident budget allocation and optimisation decisions.
- Oversee website operations from a marketing and lifecycle perspective, ensuring the site is fully trackable, reliable, and optimisation‑ready.
- Lead and develop a high‑performing marketing and web ops team of 2, motivating and inspiring your team to reach and exceed all set targets and KPIs.
- Coach team members in best practices, fostering a culture of continuous development.
- Ensure all team members have clear, up‑to‑date Individual Development Plans (IDPs), and receive regular performance reviews and meaningful 1:1 conversations.
- Maintain a trusting, collaborative environment, enabling the team to thrive.
- Lead recruitment efforts for your team, identifying and hiring top talent.
- Promote an inclusive and diverse culture, in line with Henry Schein One values.
What You'll Bring With You
- 7 + years of increasing responsibility within marketing and 3+ years experience leading Marketing Operations within a B2B SaaS environment.
- Deep, hands‑on expertise with CMS and ESPs (HubSpot, etc.), including architecture, workflows, attribution, and reporting.
- Strong understanding of lifecycle marketing, funnel design, and revenue attribution.
- Experience operating in multi‑region or global organisations.
- Ability to balance enablement and governance when working with regional and customer marketing teams.
- Commercially minded, analytical, and structured, with a strong focus on outcomes and impact.
- Confident senior stakeholder manager who builds trust and alignment across functions.
- Comfortable with inheriting and developing a lower‑maturity operations function.
Diversity
Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal‑opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We’re making a difference every day and you can too.
Our Values
- Community
- Each Person is as Important as the Next
- Open Communication
- Diversity & Inclusion
- Caring
- Corporate Citizenship
- Shared Success
- Career
- Ethics
- Recognise Creativity & Encourage it
- People are our Greatest Asset
Our Hiring Process
We've made our process as simple as possible whilst also allowing you to meet multiple members of the team, giving us valuable viewpoints on your experience. For most roles, all interviews are via Zoom and we aim to get you through our process in about 2 weeks.
Marketing Operations Lead employer: Henry Schein One UK
Contact Detail:
Henry Schein One UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Marketing Operations Lead
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Knowing what makes Henry Schein One tick will help you stand out and show you’re genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Marketing Operations Lead. We want to hear how you can make an impact right from the start.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team!
We think you need these skills to ace Marketing Operations Lead
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for marketing operations shine through! We want to see how your experience aligns with our mission to redefine dental care and how you can contribute to our tech-for-good approach.
Tailor Your CV: Make sure to customise your CV for the Marketing Operations Lead role. Highlight relevant experiences, especially in B2B SaaS environments, and showcase your hands-on expertise with tools like HubSpot. We love seeing how you've made an impact in previous roles!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, clarity is key when you're showcasing your marketing operations strategy!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Henry Schein One!
How to prepare for a job interview at Henry Schein One UK
✨Know Your Stuff
Before the interview, dive deep into Henry Schein One's mission and products. Familiarise yourself with their SaaS solutions, especially how they enhance patient care and streamline practice management. This knowledge will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your expertise in marketing operations, particularly in a B2B SaaS environment. Be ready to discuss how you've successfully implemented marketing strategies, managed teams, and improved lifecycle journeys, as these are key aspects of the role.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about their marketing operations strategy, team dynamics, and how they measure success. This not only demonstrates your interest but also helps you gauge if the company culture aligns with your values.
✨Emphasise Collaboration
Since the role involves partnering with various teams, highlight your experience in cross-functional collaboration. Share examples of how you've built trust and alignment across departments, showcasing your ability to work effectively in a diverse and inclusive environment.