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For Companies At a Glance
- Tasks: Lead a team to deliver seamless onboarding experiences for new customers.
- Company: Join a tech company focused on solving real-world problems in dentistry.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing customer experiences with innovative solutions.
- Qualifications: 1+ years in team management and 7+ years in customer onboarding or similar roles.
- Other info: Dynamic environment that values diversity, creativity, and continuous improvement.
The predicted salary is between 36000 - 60000 ÂŁ per year.
What We Do
Tech for good! Our SaaS product Dentally solves real-world problems across three core areas.
- Clinical: AI‑powered diagnostics and note-taking, giving dentists an extra set of expert eyes on every x‑ray, further detecting subtle signs across conditions and boosting clinical accuracy in seconds.
- Practice Management: Automating everything, ensuring dental practices get admin done quicker! Payments, Workflows & Patient Management, 3rd Party Integration, Reporting and Staff Instant Messaging.
- Patient Experience: A digital-first experience that empowers patients to manage appointments, complete medical forms, and make payments - all from their own device. No more old-school phone calls and paper forms.
Our Culture
We are problem solvers, not ticket takers, and we champion creative problem-solving. Customer success is at the heart of everything we do. We strive to ensure that each member of our team, regardless of their department or role, prioritises the success of the customer in every interaction. From our Commercial teams right through to Operations, every area of our business plays an instrumental role in shaping the value of our user’s experience.
Our customer success programmes are pivotal in maintaining dynamic feedback channels with our product teams, ensuring that we are always enhancing our software to align with customer needs. By delivering top-tier service, crafting innovative solutions, and offering proactive support, we are not just meeting expectations—we are creating long-lasting partnerships that drive positive outcomes.
Your Impact
As the Manager, Implementation, you will lead a team of Onboarding Success Managers to deliver an effortless onboarding experience for all new UK customers. You will build and lead a high‑performing team through clear direction, effective coaching and decisive, confident leadership. Your ability to communicate clearly, manage conflict and influence across Henry Schein One will help foster a strong customer‑first culture and maintain productive relationships.
Alongside your people‑leadership responsibilities, you will also bring strong project‑management and operational expertise, oversee complex onboarding programmes and make informed decisions that support timelines, budgets and customer outcomes. By analysing performance, improving processes and using financial and business insights to guide action, ensuring your team delivers seamless onboarding experiences while contributing to long‑term success.
What You'll Do
- Lead and empower the team to successfully plan, manage and deliver complex projects, ensuring high-quality execution and consistent, customer-focused outcomes.
- Coach, mentor and develop onboarding team members in best practices, fostering a culture of continuous learning and leading by example.
- Inspire and motivate the team to consistently meet and exceed onboarding targets and key performance indicators.
- Build and sustain a collaborative team environment where individuals are empowered to perform at their best.
- Lead end-to-end recruitment efforts, including identifying, interviewing, and hiring talent.
- Champion an inclusive and diverse workplace culture aligned with Henry Schein One values.
- Advocate for the onboarding function across the business, locally and internationally, ensuring a strong focus on delivering exceptional customer experiences.
- Drive continuous improvement of the onboarding journey in partnership with product teams.
- Analyse customer feedback to identify trends, insights and opportunities for improvement, sharing findings with product and leadership.
- Collaborate proactively with cross-functional teams to deliver optimal outcomes for customers.
- Leverage data to inform decision-making, working closely with systems teams to optimise pipelines, tools and performance reporting.
- Stay up to date on industry trends and onboarding best practices to continually enhance team performance and customer experience.
- Maintain a deep, hands-on understanding of the onboarding process by regularly gathering customer feedback and shadowing team activities.
What You'll Bring With You
- 1+ years’ experience in team management.
- 7+ years of increasing responsibility in customer onboarding, or a similar role, preferably in a SaaS or technology-driven environment.
- Certifications in PMP, PRINCE2, or other project management certification is a plus, but not a requirement.
- Demonstrated success in growing high performing teams and a culture of continuous improvement.
- Superior communication and interpersonal skills, with the ability to build strong relationships internally and externally.
- Ability to manage multiple competing priorities and projects simultaneously, maintaining high standards of quality and attention to detail.
- Experience with change management and driving customer adoption of new technologies.
- Strong project management skills with proficiency in tools such as Jira, Hubspot, and LMS platforms or similar platforms.
- Problem-solving mindset with the ability to think strategically and identify innovative solutions.
Diversity
Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal-opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We’re making a difference every day and you can too.
Our Values
Everyone at Henry Schein One is encouraged to live and demonstrate our core values:
- Community
- Each Person is as Important as the Next
- Open Communication
- Diversity & Inclusion
- Caring
- Shared Success
- Ethics
- Recognise Creativity & Encourage it
- People are our Greatest Asset
Our Hiring Process
We've made our process as simple as possible whilst also allowing you to meet multiple members of the team, giving us valuable viewpoints on your experience. For most roles, all interviews are via Zoom and we aim to get you through our process in about 2 weeks.
Manager, Implementation employer: Henry Schein One UK
Contact Detail:
Henry Schein One UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Implementation
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door.
✨Tip Number 3
Prepare for those interviews! Practice common questions and think about how your experience aligns with their needs. Be ready to share specific examples of your past successes.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds.
We think you need these skills to ace Manager, Implementation
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in team management and customer onboarding. We want to see how your skills align with our mission of delivering exceptional customer experiences!
Showcase Your Problem-Solving Skills: In your application, share specific examples of how you've tackled challenges in previous roles. We love creative problem solvers who can think strategically and drive customer adoption of new technologies.
Highlight Your Leadership Style: As a Manager, Implementation, you'll be leading a team. Let us know about your coaching and mentoring approach, and how you inspire your team to meet and exceed targets. We value a collaborative environment!
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Henry Schein One UK
✨Know the Product Inside Out
Before your interview, make sure you understand Dentally and its core areas—clinical, practice management, and patient experience. Familiarise yourself with how the product solves real-world problems and be ready to discuss how your experience aligns with these areas.
✨Showcase Your Leadership Skills
As a Manager, Implementation, you'll need to demonstrate your ability to lead and empower a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, mentoring, and fostering a culture of continuous improvement.
✨Emphasise Customer Success
Since customer success is at the heart of what they do, be prepared to discuss how you've prioritised customer needs in previous roles. Share specific instances where you've driven positive outcomes for customers and how you plan to advocate for exceptional experiences.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and project management expertise. Think of examples where you've had to manage multiple priorities or navigate complex onboarding processes, and be ready to explain your thought process and decision-making.
