Manager of Onboarding - SaaS in London

Henry Schein One is a tech company with a mission to redefine dental care, creating a future where personalised, AI‑driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice. We’re innovators, relentless in our pursuit of customer success and constantly pushing the boundaries of the possible to create world‑class SaaS products.

Culture matters to us. Celebrated as one of the ‘Sunday Times UK’s Best Places to Work’ companies (2023, 2024, 2025), our culture as an inclusive and forward‑thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for everyone.

We are problem solvers, not ticket takers, and we champion creative problem‑solving. Customer success is at the heart of everything we do and we strive to ensure that each member of our team, regardless of their department or role, prioritises the success of the customer in every interaction. From our Commercial teams right through to Operations, every area of our business plays an instrumental role in shaping the value of our user’s experience.

Tech for good! Our SaaS product Dentally solves real‑world problems across three core areas.

• Clinical – AI‑powered diagnostics and note‑taking, giving dentists an extra set of expert eyes on every x‑ray, further detecting subtle signs across conditions and boosting clinical accuracy in seconds.
• Practice Management – Automating everything, ensuring dental practices get admin done quicker! Payments, Workflows & Patient Management, 3rd Party Integration, Reporting and Staff Instant Messaging.
• Patient Experience – A digital‑first experience that empowers patients to manage appointments, complete medical forms, and make payments - all from their own device. No more old‑school phone calls and paper forms.

As an Onboarding Manager, you’ll bring together the expertise of Imaging and Data Conversions and be at the heart of our customers’ journey, ensuring onboarding is a smooth, stress‑free and effortless experience for every customer. You will partner with our Product and Engineering teams to bring smarter tools and automation to life, so that every project is delivered with speed, accuracy and compliance. You don’t need to be technical to thrive in this role.

You will build and inspire a high performing technical team that loves to solve challenges, and your leadership will set the tone for how customers experience our platform from day one, an impact that lasts long after go‑live.

What You’ll Do

• Leadership & Team Development - Lead our Technical Onboarding team, creating a high‑performance culture of accountability, collaboration, and customer‑first service across imaging and conversions. Recruit, coach, and develop team members, ensuring continuous professional growth. You don’t need to be a technical expert. Instead, you’ll collaborate with Product, Engineering, and Operations teams to identify onboarding challenges, influence product development, and implement tooling/automation and scalable processes.
• Operational Management & Delivery - Establish KPIs, reporting, and dashboards to track delivery, quality, and efficiency. Serve as an escalation point for complex customer onboarding cases.
• Customer Experience - Partner with Sales, Onboarding, Training and Customer Success to align expectations, communicate timelines, and ensure smooth customer handovers. Promote best practices in customer engagement, ensuring onboarding is a stress‑free and positive experience for customers and their staff. Deliver operational insights, reports, and forecasts for leadership, contributing to board‑level reporting and strategic decision‑making. Own and improve documentation, workflows, and CRM records for all onboarding. Proactively identify systemic issues, mapping out changes needed to prevent recurrence.

What You’ll Bring With You

• Strong people management experience of onboarding / implementation teams.
• Exposure working within a SaaS or fast moving tech company.
• Knowledge of modern onboarding processes and tools that focus on scalability and automation.
• Ability to lead teams through significant change, including adopting digital‑first approaches.
• A strong history of fostering a culture of continuous improvement, and collaboration, with the ability to coach and inspire teams to achieve ambitious goals.
• Ability to build trust and influence stakeholders at all levels.
• A customer‑first mindset, with the ability to address challenges strategically and deliver innovative, impactful solutions that enhance the customer onboarding experience.
• A results‑oriented approach with the ability to analyse data, distil customer feedback, and leverage insights to improve technical strategies and processes.

Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal‑opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We’re making a difference every day and you can too.