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- Tasks: Lead strategic reviews and drive customer success with innovative SaaS solutions.
- Company: Join a top-rated tech company redefining dental care with AI-driven solutions.
- Benefits: Enjoy remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on patient care while shaping the future of dental practices.
- Qualifications: Experience in Customer Success and strong communication skills are essential.
- Other info: Be part of a diverse, inclusive culture that values creativity and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Although primarily fully remote, regular planned meet‑ups will take place at our Head Office and through industry events, which you must be happy to attend.
About Us
At Henry Schein One UK, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI‑driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice. We’re innovators, relentless in our pursuit of customer success and constantly pushing the boundaries of the possible to create world‑class SaaS products. Culture matters to us. Celebrated as one of the ‘Sunday Times UK’s Best Places to Work’ companies, our culture as an inclusive and forward‑thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for everyone.
What We Do
- Clinical – AI‑powered diagnostics and note‑taking, giving dentists an extra set of expert eyes on every x‑ray, further detecting subtle signs across conditions and boosting clinical accuracy in seconds.
- Practice Management – Automating everything, ensuring dental practices get admin done quicker! Payments, Workflows & Patient Management, 3rd Party Integration, Reporting and Staff Instant Messaging.
- Patient Experience – A digital‑first experience that empowers patients to manage appointments, complete medical forms, and make payments - all from their own device. No more old‑school phone calls and paper forms.
Our Culture
We are problem solvers, not ticket takers, and we champion creative problem‑solving. Customer success is at the heart of everything we do. We strive to ensure that each member of our team, regardless of their department or role, prioritises the success of the customer in every interaction. From our Commercial teams right through to Operations, every area of our business plays an instrumental role in shaping the value of our user’s experience. Our customer success programmes are pivotal in maintaining dynamic feedback channels with our product teams, ensuring that we are always enhancing our software to align with customer needs. By delivering top‑tier service, crafting innovative solutions, and offering proactive support, we are not just meeting expectations—we are creating long‑lasting partnerships that drive positive outcomes.
Your Impact
This is not a reactive support role, it’s a strategic Customer Success position at the heart of how we scale impact across dental practices. You’ll work with forward‑thinking customers to unlock measurable value from our Dentally solution, leading meaningful business conversations, shaping adoption strategies, and influencing product innovation through real customer insight. If you’re motivated by driving outcomes (not just activity), and want to build scalable, data‑driven success programmes that genuinely improve patient care and operational efficiency, this role offers both impact and ownership.
About You
Proactive, commercially aware Customer Success advocate who thrives on combining relationship‑building with structured, digital‑first execution. You enjoy leading strategic reviews, spotting growth and retention opportunities through data, and building repeatable success frameworks, not just managing accounts day to day. You’re energised by customer advocacy and keeping up to date with the latest CS trends through events and shaping best practice at scale.
What You’ll Do
- Lead strategic business reviews with customers to align on goals, track progress and demonstrate measurable value through data‑driven insights.
- Monitor customer health using dashboards and automated alerts, proactively identifying risks and applying structured retention strategies when needed.
- Develop and maintain standardised digital success plans that connect customer goals with product capabilities and provide clear visibility of outcomes over time.
- Capture customer sentiment through NPS and feedback loops, using scalable processes to improve the customer experience and strengthen advocacy.
- Deliver digital‑first education programmes including webinars, presentations, and podcasts to drive product adoption with repeatable, measurable engagement.
- Promote best practice adoption and support value‑added product uptake to maximise operational efficiency and product value.
- Collaborate with Product teams by synthesising insights from customer feedback, support trends and Academy learning data to inform in‑product success initiatives.
- Activate and scale customer advocacy by identifying and nurturing champions for case studies, references, and community involvement.
- Foster peer‑to‑peer learning and share best practices through scalable community channels, supporting customer engagement and self‑service.
- Maintain accurate CRM records to ensure data integrity, actionable insights and reliable reporting across the customer lifecycle.
- Analyse Academy engagement trends and collaborate cross‑functionally to improve customer outcomes using standardised reporting processes.
- Attend trade shows or events as required.
What You’ll Bring With You
- Previous experience within Customer Success with proven impact across key CS metrics.
- Clear, confident communication skills, able to build trust, lead strategic conversations, and deliver engaging sessions.
- A collaborative, customer‑centric mindset, working effectively with cross‑functional teams to champion customer outcomes.
- Experience with webinar or digital‑education platforms (e.g., Zoom, HubSpot Academy, Articulate).
- Preferred but not essential: Customer Success certifications (CCSM, Success HACKER, Gainsight, Cisco/TSIA).
- Preferred but not essential: Healthcare or dental industry experience.
Diversity
Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal‑opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We’re making a difference every day and you can too.
Our Values
Everyone at Henry Schein One is encouraged to live and demonstrate our core values:
- Community
- Each Person is as Important as the Next
- Open Communication
- Diversity & Inclusion
- Caring
- Corporate Citizenship
- Shared Success
- Career
- Ethics
- Recognise Creativity & Encourage it
- People are our Greatest Asset
Customer Success Manager - SaaS in London employer: Henry Schein One UK
Contact Detail:
Henry Schein One UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - SaaS in London
✨Tip Number 1
Network like a pro! Attend industry events and meet-ups to connect with potential employers and other professionals. Don’t be shy—introduce yourself and share your passion for customer success in the SaaS space.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your previous successes in customer success roles. This will give you an edge when discussing how you can drive outcomes for potential employers.
✨Tip Number 3
Be proactive! Follow up after interviews with a thank-you note that reiterates your enthusiasm for the role. Mention specific points from your conversation to show you were engaged and are genuinely interested.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our innovative team at Henry Schein One.
We think you need these skills to ace Customer Success Manager - SaaS in London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for customer success and how you can contribute to our mission.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in Customer Success. Use examples that demonstrate your ability to drive outcomes and build relationships, as these are key to what we do at StudySmarter.
Showcase Your Skills: Don’t just list your skills—show us how you've used them in real situations! Whether it’s leading strategic reviews or developing success plans, give us the juicy details that illustrate your impact.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Henry Schein One UK
✨Know the Company Inside Out
Before your interview, dive deep into Henry Schein One's mission and values. Understand their focus on customer success and how they leverage AI in dental care. This knowledge will help you align your answers with their goals and show that you're genuinely interested in being part of their innovative team.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've driven customer success. Highlight how you've used data to identify opportunities and implement strategies that led to measurable outcomes. This will demonstrate your proactive approach and ability to contribute to their customer-centric culture.
✨Be Ready for Strategic Conversations
Since this role involves leading strategic business reviews, practice discussing how you would align customer goals with product capabilities. Think about how you can use data-driven insights to influence product innovation and improve customer experiences. This will showcase your strategic mindset and readiness for the role.
✨Engage with Their Community
Familiarise yourself with any community initiatives or events that Henry Schein One participates in. Mentioning these during your interview shows that you’re not just looking for a job but are also eager to engage with their community and contribute to their culture of collaboration and shared success.
