At a Glance
- Tasks: Lead a dynamic support team, driving performance and customer success in a tech-driven environment.
- Company: Join Henry Schein One UK, a pioneering tech company transforming dental care.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal and professional growth.
- Other info: Embrace diversity and creativity in a collaborative workplace focused on innovation.
- Why this job: Make a real impact by leading a team that enhances patient care through innovative solutions.
- Qualifications: Experience in support roles and team management, with strong communication skills.
The predicted salary is between 40000 - 50000 € per year.
At Henry Schein One UK, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI-driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice. We’re innovators, relentless in our pursuit of customer success and constantly pushing the boundaries of the possible to create world-class SaaS products.
Your Impact
As a Team Lead in the support team, you will work within the team and alongside our practices. Responsible for your team, reporting to and working closely with the Support Manager, you will play a key role in executing our business and departmental strategies. This role requires the ability to lead and inspire your team to achieve set targets (Call targets, customer outcomes, NPS and retention).
What You’ll do
- Lead and develop a high-performing team, motivating and inspiring your team to reach and exceed all set targets and KPIs.
- Coach team members in best practices, fostering a culture of continuous development.
- Ensure all team members have clear, up-to-date Individual Development Plans (IDPs), and receive regular performance reviews and meaningful 1:1 conversations to support growth, engagement, and accountability.
- Maintain a trusting, collaborative environment, enabling the team to thrive.
- Lead the recruitment efforts for your team, identifying and hiring top talent.
- Promote an inclusive and diverse culture, in line with the Henry Schein One values.
What You’ll Bring With You
- Experience on a support desk and managing teams through change.
- Ability to collaborate and coordinate work with multiple departments and stakeholders.
- Ability to multi-task and stay organised in a dynamic work environment, with excellent attention to detail.
- Innovative and creative, with the ability to develop, deliver and evaluate brilliant ideas.
- Credible, confident and articulate, with excellent communication and presentation skills.
- Uncover needs, and be able to challenge customer assumptions in a constructive and business-like fashion.
- Excellent independent decision making, analysis and problem-solving skills.
- Highly developed interpersonal and relationship skills.
- Excellent verbal and written communication skills.
- Solid experience in coaching, developing and motivating staff.
Diversity
At Henry Schein One, we are proud to be an equal-opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business.
Technical Support Team Lead in Gillingham employer: Henry Schein One UK
At Henry Schein One UK, we pride ourselves on being an exceptional employer, offering a dynamic work culture that champions innovation and collaboration. Our commitment to employee growth is evident through tailored development plans and regular performance reviews, ensuring that every team member has the opportunity to thrive in their career. Located in a vibrant tech hub, we foster an inclusive environment where diverse talents come together to redefine dental care, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Team Lead in Gillingham
✨Tip Number 1
Get to know the company inside out! Research Henry Schein One UK, their mission, and their products. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to team leadership and support roles. Think about your past experiences and how they align with the job description – this will help you shine during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Technical Support Team Lead in Gillingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technical Support Team Lead role. Highlight your experience in managing teams and supporting customers, as this will show us you understand what we're looking for.
Showcase Your Leadership Skills:We want to see how you've led teams in the past. Share specific examples of how you've motivated your team to hit targets and fostered a collaborative environment. This will help us envision you in the role!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate well-structured applications that get straight to the point, so make every word count!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Henry Schein One UK
✨Know the Company Inside Out
Before your interview, dive deep into Henry Schein One's mission and values. Understand their focus on AI-driven treatment and how they aim to enhance patient care. This knowledge will help you align your answers with their goals and show that you're genuinely interested in being part of their innovative team.
✨Showcase Your Leadership Skills
As a Technical Support Team Lead, you'll need to demonstrate your ability to inspire and motivate a team. Prepare examples from your past experiences where you've successfully led a team, coached individuals, or implemented strategies that improved performance. Highlighting these skills will make you stand out as a candidate.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle team dynamics. Think of specific scenarios where you faced challenges in a support environment and how you resolved them. This will showcase your analytical skills and your ability to maintain a collaborative atmosphere.
✨Emphasise Your Communication Skills
Excellent communication is key in this role. Be ready to discuss how you’ve effectively communicated with team members and stakeholders in the past. Practice articulating your thoughts clearly and confidently, as this will reflect your ability to lead discussions and foster an inclusive culture within the team.
