At a Glance
- Tasks: Lead and inspire a high-performing support team to achieve key targets.
- Company: Henry Schein One UK, redefining dental care through technology.
- Benefits: Inclusive culture, professional development, and opportunities for growth.
- Other info: Join a diverse workplace that values creativity and ambition.
- Why this job: Make a real impact by leading a dynamic team in a tech-driven environment.
- Qualifications: Experience in support roles and team management, with strong communication skills.
The predicted salary is between 40000 - 50000 € per year.
About the Role
Henry Schein One UK is a technology company focused on redefining dental care. As a Team Lead in our Support Team you will manage and inspire a high‑performing group of professionals, working closely with practices and the Support Manager to achieve key targets such as call volume, customer outcomes, NPS and retention.
Responsibilities
- Lead and develop a high‑performing team, motivating and inspiring members to reach and exceed set targets and KPIs.
- Coach team members in best practices, foster a culture of continuous development.
- Ensure all team members have clear, up‑to‑date Individual Development Plans (IDPs) and receive regular performance reviews and meaningful 1:1 conversations.
- Maintain a trusting, collaborative environment, enabling the team to thrive.
- Lead recruitment efforts for the team, identifying and hiring top talent.
- Promote an inclusive and diverse culture in line with Henry Schein One values.
Qualifications
- Experience on a support desk and managing teams through change.
- Ability to collaborate and coordinate work with multiple departments and stakeholders.
- Strong multi‑tasking and organisational skills, with excellent attention to detail.
- Innovative and creative, capable of developing, delivering and evaluating brilliant ideas.
- Credible, confident and articulate, with excellent communication and presentation skills.
- Ability to uncover needs and challenge customer assumptions constructively.
- Excellent independent decision‑making, analysis and problem‑solving skills.
- Highly developed interpersonal and relationship skills.
- Solid experience in coaching, developing and motivating staff.
Diversity & Inclusion
Henry Schein One is proud to be an equal‑opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We foster creativity and ambition throughout our business and strive to create a flexible, inclusive environment where everyone can thrive.
Team Lead, Software Support - 12 Months FTC in Gillingham employer: Henry Schein One UK
Henry Schein One UK is an exceptional employer that prioritises employee growth and development within a collaborative and inclusive work culture. As a Team Lead in Software Support, you will have the opportunity to inspire a high-performing team while benefiting from a supportive environment that encourages continuous learning and innovation. Located in a dynamic sector focused on redefining dental care, our company offers meaningful employment where your contributions directly impact customer satisfaction and team success.
StudySmarter Expert Advice🤫
We think this is how you could land Team Lead, Software Support - 12 Months FTC in Gillingham
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Henry Schein One's values and mission. This will help you connect your experiences with what they stand for, showing you're not just a fit for the role but for the team too.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or managed change. Be ready to share how you motivated your team and achieved targets, as this will resonate well with the hiring managers.
✨Tip Number 3
Prepare questions that show your interest in their support processes. Ask about their approach to coaching and development, or how they foster an inclusive environment. This not only shows you're engaged but also helps you assess if it's the right fit for you.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Team Lead, Software Support - 12 Months FTC in Gillingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Team Lead role. Highlight your experience in managing teams and supporting staff, as well as any relevant achievements that align with the job description.
Showcase Your Leadership Skills:We want to see how you inspire and motivate others! Share specific examples of how you've led a team, coached individuals, or fostered a collaborative environment in your previous roles.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your personality.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Henry Schein One UK
✨Know the Company Inside Out
Before your interview, make sure you research Henry Schein One UK thoroughly. Understand their mission, values, and recent developments in dental technology. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Team Lead, you'll need to demonstrate your ability to inspire and motivate a team. Prepare examples from your past experiences where you've successfully led a team, coached individuals, or implemented changes that improved performance. Be ready to discuss how you foster a collaborative environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and decision-making skills. Think of scenarios where you've had to manage change or resolve conflicts within a team. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Emphasise Your Communication Skills
Strong communication is key for this role. Be prepared to discuss how you’ve effectively communicated with different stakeholders in the past. Highlight your ability to listen actively and provide constructive feedback, as well as how you ensure everyone feels included and valued in discussions.
