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For Companies At a Glance
- Tasks: Support customers with software queries via phone and chat, empowering them to maximise our tools.
- Company: Join Henry Schein One, a tech leader redefining dental care with innovative SaaS products.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal and professional growth.
- Why this job: Make a real difference in patient care while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a passion for helping others in a fast-paced setting.
- Other info: Diverse and inclusive workplace that values creativity and ambition.
The predicted salary is between 30000 - 42000 ÂŁ per year.
At Henry Schein One, we are a tech company on a mission to redefine dental care. We combine AI‑powered diagnostics, practice management software and patient experience tools to deliver world‑class SaaS products.
What You’ll Be Doing
- Coach customers through queries regarding our software via phone and online chat.
- Empathetically approach customer questions and reassure them you’re able to help.
- Encourage a self‑serve approach by sharing relevant support documents.
- Troubleshoot issues that are not instantly obvious, using all available resources.
- Empower customers to maximize our software and deliver vital patient care.
About You
- You are an ambitious, career‑driven individual who is highly self‑motivated and can work independently or collaboratively within the department.
- You have strong communication and interpersonal skills, enjoy working in a fast‑paced and changing environment, and will develop relationships with our customers.
Personal Attributes
- Great communication and collaboration skills working with business stakeholders.
- Initiative and ability to analyse situations with technical expertise.
- Strong attention to detail and highly organised.
- Calm under pressure and excellent verbal and written communication skills.
- Empathetic, authentic, approachable, friendly.
- Inquisitive, interested, able to identify problems and present solutions.
- Self‑motivated, diligent, self‑aware of training requirements and seek support to develop knowledge.
Diversity & Inclusion
Henry Schein One is an equal‑opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, genetics, disability or age. We welcome everyone to our team and foster creativity and ambition throughout our business.
Software Support Technician in Gillingham employer: Henry Schein One UK
Contact Detail:
Henry Schein One UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Technician in Gillingham
✨Tip Number 1
Get to know the company! Before your interview, dive into Henry Schein One's mission and values. Understanding their focus on redefining dental care will help you connect your skills to their goals.
✨Tip Number 2
Practice your communication skills! Since you'll be coaching customers through queries, role-play common scenarios with a friend. This will help you feel more confident and ready to tackle any question that comes your way.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully troubleshot issues. Be ready to share these during your interview to demonstrate your technical expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Henry Schein One.
We think you need these skills to ace Software Support Technician in Gillingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the Software Support Technician role. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, let your communication skills shine through in your application. Use clear, friendly language and maybe even share a brief example of how you've helped someone in the past.
Be Yourself: We love authenticity! Don’t be afraid to let your personality come through in your writing. Show us who you are and why you’re passionate about joining Henry Schein One.
Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Henry Schein One UK
✨Know the Product Inside Out
Before your interview, make sure you understand Henry Schein One's software products. Familiarise yourself with their features and how they benefit users. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Empathy in Your Responses
Since the role involves coaching customers through queries, practice responding to common customer issues with empathy. Think about how you would feel in their shoes and how you can reassure them. This will demonstrate your ability to connect with customers effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully troubleshot issues or provided solutions. Highlight your analytical skills and how you approach problems methodically. This will illustrate your technical expertise and calmness under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or future projects. This shows your interest in the role and helps you gauge if it's the right fit for you. Plus, it keeps the conversation engaging!