Software Engineering Manager in England

At Henry Schein One UK, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI-driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice. We’re innovators, relentless in our pursuit of customer success and constantly pushing the boundaries of the possible to create world-class SaaS products.

Culture matters to us. Celebrated as one of the ‘Sunday Times UK's Best Places to Work’ companies, our culture as an inclusive and forward-thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for everyone.

Our SaaS product Dentally solves real-world problems across three core areas:

• Clinical: AI-powered diagnostics and note-taking, giving dentists an extra set of expert eyes on every x-ray, further detecting subtle signs across conditions and boosting clinical accuracy in seconds.
• Practice Management: Automating everything, ensuring dental practices get admin done quicker! Payments, Workflows & Patient Management, 3rd Party Integration, Reporting and Staff Instant Messaging.
• Patient Experience: A digital-first experience that empowers patients to manage appointments, complete medical forms, and make payments - all from their own device.

We are problem solvers, not ticket takers. We champion creative problem-solving and value autonomy, trust, and impactful outcomes over rigid processes. Delivering improvements rapidly, we engage in iterative 6-week cycles, addressing user needs and enabling technical innovation - balancing technical debt, bugs, and team growth. We are a continuous delivery focused group, shipping changes to production 200+ times per month.

What You’ll Do:

• You will lead a team of around 4–6 software engineers, balancing hands-on technical leadership (about 40%, including coding and technical decisions) with people management, planning, and delivery execution.
• Working effectively with product managers, other engineers and business stakeholders on projects.
• Guide the team toward pragmatic architectural choices that balance scalability, security, cost, and simplicity.
• Establish and reinforce coding standards, patterns, and best practices through thoughtful code reviews and documentation.
• Identify workflow bottlenecks and drive improvements to tooling, automation, local environments, and CI/CD pipelines.
• Maintain clear, actionable incident playbooks and improve monitoring and alerting to reduce noise and increase confidence.
• Break down work into well scoped increments and support predictable delivery through strong planning and risk management.
• Champion reliability by ensuring services meet SLOs, have meaningful observability, and undergo effective post-incident improvement.
• Automate manual or repetitive processes to increase engineering efficiency and reduce operational toil.
• Communicate technical decisions, risks, and trade-offs clearly to Product and cross-functional partners.
• Ensure engineering governance controls, testing requirements, and stage gates are consistently followed.
• You will work in an AWS infrastructure stack, with access to the advantages of Henry Schein One’s close AWS partnership.

As a people leader you will:

• Lead and develop a high-performing team, motivating and inspiring your team to reach and exceed all set targets and KPIs.
• Coach team members in best practices, fostering a culture of continuous development.
• Ensure all team members have clear, up-to-date Individual Development Plans (IDPs), and receive regular performance reviews and meaningful 1:1 conversations to support growth, engagement, and accountability.
• Maintain a trusting, collaborative environment, enabling the team to thrive.
• Lead the recruitment efforts for your team, identifying and hiring top talent.
• Promote an inclusive and diverse culture, in line with the Henry Schein One values.

What You’ll Bring With You:

• Strong experience in a software engineering team leadership role.
• Experience of working in a shared responsibility leadership environment (Engineering, Product, Design and Data), taking strong accountability for your discipline area.
• Full Stack / Backend: Background in highly scalable systems, preferably built in Ruby on Rails.
• Front End: Strong background in developing business system web applications, preferably with some experience of Ember.
• Building systems in the cloud, ideally on the AWS stack.
• Experience of leveraging AI and LLM tooling and developing AI-powered customer-facing features.
• Ability to use data and anecdotal evidence to drive change.
• Ability to pivot as priorities and needs change without losing sight of long-term strategy.
• A curious mind: You want to explore the unknown and brave enough to disrupt your own ways of working, and able to bring that to your teams.
• Relentless focus on business and customer impact over raw technical output with an ability to thrive in a fast-paced environment.

Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal-opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We’re making a difference every day and you can too.