At a Glance
- Tasks: Join us as a Business Operations Analyst, optimising Salesforce and enhancing business processes.
- Company: Henry Schein One is a leader in dental management software, connecting technology for better patient experiences.
- Benefits: Enjoy 3% RRSP matching, comprehensive health benefits, 3-5 weeks paid vacation, and unlimited flex days.
- Other info: Flexible work environment with opportunities for growth and continuous improvement.
- Why this job: Be part of a collaborative culture that values creativity and directly impacts company success.
- Qualifications: 5+ years in a similar role, Salesforce Certified Administrator, strong analytical skills, and excellent communication.
The predicted salary is between 60000 - 84000 £ per year.
Henry Schein One (HSOne) is the global leader in dental management, analytics, communication and marketing software. We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one. When technology connects, more data is shared, more tasks are automated, and more work gets done. Most importantly, dental professionals have more time to focus on providing a quality experience for their patients. In fact, one connected practice management system simplifies each step of the patient experience - from first contact and scheduling to clinical treatment and billing, to ensuring loyalty and recurring care.
Exan (Exan) has over 20 years of experience developing and supporting software in dental markets in Canada and throughout the world. As part of Henry Schein One, Exan’s products support the Canadian Dental Practice Management and Global Academic-Dental markets. Our on-premise products are well established with strong customer loyalty while our cloud product customer base is growing every year.
About the Opportunity :
As a Business Operations Analyst, you will serve as a vital link between business stakeholders and technical teams, ensuring that Salesforce and our internal solutions effectively meet business needs. You will work closely with cross-functional teams to analyze, document, and implement process enhancements, workflows, and automation within Salesforce and other internal tools. Your efforts will optimize our systems, improve business performance, and streamline operations and ensure alignment across functional teams.
At Exan, you will be part of a culture that embraces ownership, collaboration, and creativity and allows you to impact our company\'s success directly. As an Exan team member, you will embrace open communication and be part of a flexible, high-performing environment.
Key Responsibilities:
- Requirements Gathering: Collaborate with business users to understand and document business requirements, translating them into Salesforce solutions that drive efficiency and performance.
- Process Mapping and Documentation: Develop and document business processes, system workflows, and functional specifications for new Salesforce features, integrations, or enhancements.
- Solution Design: Translate business requirements into functional specifications for technical teams. Work with Salesforce developers to design and configure custom solutions that align with business requirements and goals.
- Salesforce Configuration: Configure and maintain Salesforce objects, fields, page layouts, reports, and dashboards in accordance with business requirements.
- Data Management: Support data imports, exports, and data integrity processes within Salesforce, ensuring accurate and clean data across systems.
- Testing and Validation: Lead user acceptance testing (UAT) and system testing efforts, ensuring that new Salesforce configurations and integrations meet business needs.
- Training and Documentation: Train internal users on business workflows. Create training content in various formats to meet the needs of the functional teams.
- Continuous Improvement: Stay up to date on Salesforce product features and releases, proactively identifying opportunities to enhance the platform and streamline processes. Provide day-to-day support to users on Salesforce-connected business workflows.
- Collaboration: Work cross-functionally with sales, marketing, finance, support and other teams to ensure Salesforce is effectively integrated with other business systems.
Qualifications:
- 5+ years of experience as a Salesforce Business Analyst or in a similar role.
- Salesforce Certified Administrator (ADM 201) certification required
- Strong understanding of Salesforce CRM, including configuration, workflows, integrations, reports, and dashboards.
- 2+ years of experience with Configure/Price/Quote (CPQ) software or related (billing) systems
- Bachelor\'s degree or diploma in Business Administration, Information Systems, or a related field.
- Strong analytical skills and ability to solve complex business problems.
- Excellent communication and interpersonal skills.
- Comfortable with Office 365 suite. (Outlook, Excel, OneDrive, etc.)
- Experience with Gong Revenue AI Platform is a plus.
- Familiarity with Agile/Scrum methodologies and tools such as Jira or Confluence is a plus.
If you are passionate about Salesforce, business process optimization, and helping organizations leverage technology to drive success, we encourage you to apply!
Our Recruiting Process
We try to make our process as simple as possible while still giving us opportunities to learn about each other.
- Recruiter Interview (Video)
- Short online behavioural and cognitive assessment
- Interview with Hiring Manager
- Panel Interview
Compensation & Benefits
The posted range for this position is between CAD $91,500 - CAD $111,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role. Many factors go into determining employee pay within the posted range including prior experience, training, current skills, certifications & education etc.
Our benefits also include:
- 3% RRSP matching
- Comprehensive health benefits plan, including 100% drug coverage
- 3-week paid vacation, growing up to 5 weeks with tenure
- Unlimited paid flex days
- Paid Birthday off
Salesforce Business Operations Analyst employer: Henry Schein One group
At Henry Schein One, we pride ourselves on being an exceptional employer that fosters a culture of collaboration, creativity, and ownership. As a Salesforce Business Operations Analyst, you will enjoy a flexible work environment, comprehensive health benefits, and generous vacation policies, all while contributing to innovative solutions that enhance the dental industry. With ample opportunities for professional growth and a commitment to employee well-being, HSOne is the ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Business Operations Analyst
✨Tip Number 1
Familiarise yourself with Salesforce's latest features and updates. Being knowledgeable about the platform will not only help you in interviews but also demonstrate your commitment to continuous improvement, which is highly valued in this role.
✨Tip Number 2
Network with current or former employees of Henry Schein One or Exan. Engaging with them on platforms like LinkedIn can provide you with insider insights about the company culture and expectations, giving you an edge during the interview process.
✨Tip Number 3
Prepare to discuss specific examples of how you've optimised business processes in previous roles. Highlighting your analytical skills and problem-solving abilities with real-world scenarios will resonate well with the hiring team.
✨Tip Number 4
Brush up on Agile/Scrum methodologies if you're not already familiar. Understanding these frameworks will show that you can effectively collaborate with cross-functional teams, which is a key aspect of the Business Operations Analyst role.
We think you need these skills to ace Salesforce Business Operations Analyst
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities and qualifications required for the Salesforce Business Operations Analyst position. Tailor your application to highlight relevant experience and skills that align with the job description.
Craft a Tailored CV:Your CV should reflect your experience as a Salesforce Business Analyst or in similar roles. Emphasise your Salesforce certifications, analytical skills, and any experience with CPQ software. Use specific examples to demonstrate how you've optimised business processes in the past.
Write a Compelling Cover Letter:In your cover letter, express your passion for Salesforce and business process optimisation. Mention how your background aligns with the company's goals and culture. Be sure to include specific examples of how you've successfully collaborated with cross-functional teams.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Henry Schein One group
✨Know Your Salesforce Inside Out
Make sure you have a solid understanding of Salesforce CRM, including its configuration, workflows, and reporting features. Be prepared to discuss specific examples of how you've used Salesforce in previous roles to solve business problems.
✨Demonstrate Your Analytical Skills
As a Business Operations Analyst, your analytical skills are crucial. Prepare to showcase your ability to gather requirements, map processes, and design solutions. Bring examples of past projects where you improved efficiency or performance through data analysis.
✨Showcase Your Communication Skills
Effective communication is key in this role. Be ready to explain complex technical concepts in simple terms, as you'll be liaising between business stakeholders and technical teams. Practice articulating your thoughts clearly and confidently.
✨Familiarise Yourself with Agile Methodologies
If you have experience with Agile/Scrum methodologies, make sure to highlight it during the interview. Discuss how you've worked in cross-functional teams and contributed to iterative development processes, as this aligns well with the company's culture.
