At a Glance
- Tasks: Lead a dynamic support team, driving customer success and achieving targets.
- Company: Join Henry Schein One, a top-rated tech company redefining dental care.
- Benefits: Inclusive culture, flexible work environment, and opportunities for personal growth.
- Other info: Embrace diversity and creativity in a collaborative workplace.
- Why this job: Make a real impact in healthcare while developing your leadership skills.
- Qualifications: Experience in support roles and team management required.
The predicted salary is between 45000 - 55000 £ per year.
About Us
At Henry Schein One UK, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI-driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice. We’re innovators, relentless in our pursuit of customer success and constantly pushing the boundaries of the possible to create world-class SaaS products.
Culture matters to us. Celebrated as one of the ‘Sunday Times UK's Best Places to Work’ companies, our culture as an inclusive and forward-thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for everyone.
What We Do
Tech for good! Our SaaS product Dentally solves real-world problems across three core areas:
- Clinical: AI‑powered diagnostics and note-taking, giving dentists an extra set of expert eyes on every x‑ray, further detecting subtle signs across conditions and boosting clinical accuracy in seconds.
- Practice Management: Automating everything, ensuring dental practices get admin done quicker! Payments, Workflows & Patient Management, 3rd Party Integration, Reporting and Staff Instant Messaging.
- Patient Experience: A digital-first experience that empowers patients to manage appointments, complete medical forms, and make payments - all from their own device. No more old-school phone calls and paper forms.
Our Culture
We are problem solvers, not ticket takers, and we champion creative problem-solving. Customer success is at the heart of everything we do. We strive to ensure that each member of our team, regardless of their department or role, prioritises the success of the customer in every interaction. From our Commercial teams right through to Operations, every area of our business plays an instrumental role in shaping the value of our user’s experience.
Our customer success programmes are pivotal in maintaining dynamic feedback channels with our product teams, ensuring that we are always enhancing our software to align with customer needs. By delivering top-tier service, crafting innovative solutions, and offering proactive support, we are not just meeting expectations—we are creating long-lasting partnerships that drive positive outcomes.
Your Impact
As a Team Lead in the support team, you will work within the team and alongside our practices. Responsible for your team, reporting to and working closely with the Support Manager, you will play a key role in executing our business and departmental strategies. This role requires the ability to lead and inspire your team to achieve set targets (Call targets, customer outcomes, NPS and retention).
What You'll do
- Lead and develop a high-performing team, motivating and inspiring your team to reach and exceed all set targets and KPIs.
- Coach team members in best practices, fostering a culture of continuous development.
- Ensure all team members have clear, up-to-date Individual Development Plans (IDPs), and receive regular performance reviews and meaningful 1:1 conversations to support growth, engagement, and accountability.
- Maintain a trusting, collaborative environment, enabling the team to thrive.
- Lead the recruitment efforts for your team, identifying and hiring top talent.
- Promote an inclusive and diverse culture, in line with the Henry Schein One values.
What You'll Bring With You
- Experience on a support desk and managing teams through change.
- Ability to collaborate and coordinate work with multiple departments and stakeholders.
- Ability to multi-task and stay organised in a dynamic work environment, with excellent attention to detail.
- Innovative and creative, with the ability to develop, deliver and evaluate brilliant ideas.
- Credible, confident and articulate, with excellent communication and presentation skills.
- Uncover needs, and be able to challenge customer assumptions in a constructive and business-like fashion.
- Excellent independent decision making, analysis and problem-solving skills.
- Highly developed interpersonal and relationship skills.
- Excellent verbal and written communication skills.
- Solid experience in coaching, developing and motivating staff.
Diversity
Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal-opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We’re making a difference every day and you can too.
Our Values
Everyone at Henry Schein One is encouraged to live and demonstrate our core values:
- Community
- Each Person is as Important as the Next
- Open Communication
- Diversity & Inclusion
- Caring
- Corporate Citizenship
- Shared Success
- Career
- Ethics
- Recognise Creativity & Encourage it
- People are our Greatest Asset
Our Hiring Process
We've made our process as simple as possible whilst also allowing you to meet multiple members of the team, giving us valuable viewpoints on your experience. For most roles, all interviews are via Zoom and we aim to get you through our process in about 2 weeks.
We look forward to hearing from you :)
Team Lead - Software Support & Customer Success in Gillingham employer: Henry Schein One group
At Henry Schein One UK, we pride ourselves on being a leading tech company dedicated to transforming dental care through innovative SaaS solutions. Our inclusive and dynamic work culture, recognised as one of the 'Sunday Times UK's Best Places to Work', fosters employee growth and collaboration, ensuring that every team member is empowered to contribute to our mission of enhancing patient care. With a strong focus on customer success and continuous development, we offer unique opportunities for career advancement in a supportive environment that values diversity and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Team Lead - Software Support & Customer Success in Gillingham
✨Tip Number 1
Get to know the company inside out! Research Henry Schein One's mission, values, and products. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their innovative team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to team leadership and customer success. Think about your past experiences and how they align with the role of Team Lead in Software Support & Customer Success.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider insights and potentially boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team at Henry Schein One.
We think you need these skills to ace Team Lead - Software Support & Customer Success in Gillingham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for tech and customer success shine through! We want to see how you connect with our mission to redefine dental care and how you can contribute to our innovative culture.
Tailor Your CV:Make sure your CV is tailored to the role of Team Lead. Highlight your experience in managing support teams and any relevant achievements that demonstrate your ability to inspire and motivate others. We love seeing how you've made a difference in previous roles!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for excellent communication skills, so show us you can convey your thoughts effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Henry Schein One!
How to prepare for a job interview at Henry Schein One group
✨Know the Company Inside Out
Before your interview, dive deep into Henry Schein One's mission and values. Understand their SaaS products and how they impact dental care. This knowledge will not only impress your interviewers but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Team Lead, you'll need to demonstrate your ability to inspire and motivate a team. Prepare examples of how you've successfully led teams in the past, focusing on coaching, development, and achieving targets. Be ready to discuss how you foster a collaborative environment.
✨Emphasise Customer Success
Since customer success is at the heart of what they do, be prepared to share your experiences in enhancing customer satisfaction. Discuss specific strategies you've implemented to improve customer outcomes and how you’ve built long-lasting relationships.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare insightful questions about the team dynamics, company culture, and how they measure success. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
