At a Glance
- Tasks: Support customers with software queries through phone and online chat.
- Company: Dynamic company focused on customer care and innovative solutions.
- Benefits: Empowering work environment, career growth, and diverse team culture.
- Other info: Join a supportive team that values creativity and ambition.
- Why this job: Make a real difference by helping customers enhance their software experience.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
About You
You are an ambitious career-driven individual who is highly self-motivated and can work independently or collaboratively within the department. You have strong communication and interpersonal skills. You enjoy working in a fast-paced and changing environment. You will be confident in learning the software, building your knowledge and being able to talk confidently with our customers. You will develop relationships with our customers, be empathetic and work with them so they leave the conversation more knowledgeable than when they joined.
What you'll be doing
- Coaching customers through their queries relating to their software via different forms of communication (phone and online chat).
- Empathetically approaching customers' questions and reassuring them you’re able to help them.
- Professionally and politely encouraging our customers to adopt a self-serve approach by sharing the relevant Support Document with them to guide them to a solution whilst ensuring they know you are with them every step of the way.
- Troubleshoot any questions from our customers where the answer is not instantly obvious, using all resources available to you to achieve this.
- Empowering our customers to get the best of our software so they can deliver vital patient care and make their lives easier.
Your personal attributes
- Great communication and collaboration skills working with business stakeholders.
- Show initiative and ability to analyse situations with a level of technical expertise.
- Strong attention to detail.
- Highly organised.
- Ability to stay calm under pressure.
- Excellent verbal and written communication skills.
- Empathetic and authentic, approachable and friendly.
- Inquisitive and interested, able to identify problems and present solutions.
- Self-motivated and diligent, and self-aware of their own training requirements and happy to seek support and develop their own knowledge.
Diversity
All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We’re making a difference every day and you can too.
Software Support Specialist: Customer Care & Troubleshooting in Gillingham employer: Henry Schein One group
As a Software Support Specialist, you will thrive in a dynamic and supportive environment that prioritises employee growth and development. Our company fosters a culture of collaboration and empathy, ensuring that you not only enhance your technical skills but also build meaningful relationships with customers, empowering them to utilise our software effectively. With a commitment to diversity and inclusion, we offer a workplace where your contributions are valued, and you can make a real difference in the lives of those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Software Support Specialist: Customer Care & Troubleshooting in Gillingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Henry Schein One group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Henry Schein One group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Software Support Specialist: Customer Care & Troubleshooting in Gillingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Henry Schein One group:Your cover letter is your chance to shine! Tell us why you want to work at Henry Schein One group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Henry Schein One group!
How to prepare for a job interview at Henry Schein One group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
