At a Glance
- Tasks: Support customers with software queries via phone and online chat.
- Company: Dynamic company focused on empowering customer success in healthcare.
- Benefits: Flexible working hours, training opportunities, and a supportive team environment.
- Other info: Join a diverse team that values creativity and ambition.
- Why this job: Make a real difference by helping customers improve patient care.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 25000 - 30000 £ per year.
About You
You are an ambitious career-driven individual who is highly self-motivated and can work independently or collaboratively within the department. You have strong communication and interpersonal skills. You enjoy working in a fast-paced and changing environment. You will be confident in learning the software, building your knowledge and being able to talk confidently with our customers. You will develop relationships with our customers, be empathetic and work with them so they leave the conversation more knowledgeable than when they joined.
What you'll be doing
- Coaching customers through their queries relating to their software via different forms of communication (phone and online chat).
- Empathetically approaching customers' questions and reassuring them you’re able to help them.
- Professionally and politely encouraging our customers to adopt a self-serve approach by sharing the relevant Support Document with them to guide them to a solution whilst ensuring they know you are with them every step of the way.
- Troubleshoot any questions from our customers where the answer is not instantly obvious, using all resources available to you to achieve this.
- Empowering our customers to get the best of our software so they can deliver vital patient care and make their lives easier.
Your personal attributes
- Great communication and collaboration skills working with business stakeholders.
- Show initiative and ability to analyse situations with a level of technical expertise.
- Strong attention to detail.
- Highly organised.
- Ability to stay calm under pressure.
- Excellent verbal and written communication skills.
- Empathetic and authentic, approachable and friendly.
- Inquisitive and interested, able to identify problems and present solutions.
- Self-motivated and diligent, and self-aware of their own training requirements and happy to seek support and develop their own knowledge.
Diversity
All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We’re making a difference every day and you can too.
1st Line Support Technician in Gillingham employer: Henry Schein One group
As a 1st Line Support Technician, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a culture of collaboration and empathy, ensuring that you not only enhance your technical skills but also build meaningful relationships with customers, empowering them to utilise our software effectively. Located in a vibrant area, we offer competitive benefits and a commitment to diversity, making us an excellent employer for those seeking a rewarding career in customer support.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Support Technician in Gillingham
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Henry Schein One group value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Henry Schein One group a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Henry Schein One group!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Henry Schein One group.
We think you need these skills to ace 1st Line Support Technician in Gillingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Henry Schein One group!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Henry Schein One group
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
