At a Glance
- Tasks: Drive customer success by managing relationships and ensuring value from our products.
- Company: Join a diverse team at Henry Schein One, committed to inclusion and growth.
- Benefits: Competitive salary, flexible work options, and opportunities for professional development.
- Other info: Be part of a vibrant community that values your unique perspective.
- Why this job: Make a real impact by helping customers thrive and grow with our solutions.
- Qualifications: Experience in customer success and a strong commercial mindset are essential.
The predicted salary is between 50000 - 60000 £ per year.
Responsibilities
- Revenue Ownership & Customer Growth: You’ll own a portfolio of customers, with a clear focus on driving retention and growth. This means taking accountability for commercial outcomes—including ARR, GRR, NRR and expansion—while ensuring customers consistently realise value from our products.
- Strategic Customer Partnerships: You’ll partner closely with customers to understand their goals, run impactful business reviews, and use data to clearly demonstrate the value we deliver. Along the way, you’ll spot both risks and opportunities early—acting quickly to protect renewals and uncover growth potential.
- Customer Health & Retention Management: Day‑to‑day, you’ll use dashboards and insights to stay on top of customer health, proactively managing churn risk and applying structured retention strategies where needed. You’ll also work closely with Sales to identify and progress upsell and expansion opportunities within your accounts.
- Scaled Customer Enablement: A big part of this role is scale. You’ll design and deliver digital‑first success experiences—from webinars and education programmes to success plans—helping customers adopt best practices and get the most out of our products in a repeatable, measurable way.
- Customer Insight & Product Influence: You’ll also be the voice of the customer internally. By bringing together feedback, product‑usage insights, and learning data, you’ll help shape product improvements and drive better customer outcomes, working closely with our Product Development team.
- Customer Advocacy & Community Building: Beyond this, you’ll help build a thriving customer community. Identifying champions, encouraging advocacy, and creating opportunities for customers to learn from each other, including attending industry events.
- Data, Governance & Performance Tracking: Behind the scenes, you’ll keep CRM data clean and actionable, track key metrics across your portfolio, and use insights to continuously improve performance and customer outcomes.
Desired Skills and Experience
- Strong commercial mindset—experience owning retention and growth metrics such as GRR, NRR, ARR, and expansion revenue.
- Proven experience in Customer Success, with a track record of improving customer health, driving adoption, and delivering measurable outcomes.
- Confident communicator—builds trust, leads strategic conversations, and clearly articulates value.
- Data‑driven—comfortable using data and insights to drive decision‑making.
- Ability to identify and progress upsell and expansion opportunities while delivering value.
- Experience delivering or contributing to digital‑first engagement such as webinars, education programmes, or scalable success initiatives.
- Experience with tools such as HubSpot, Salesforce, Gainsight, ChurnZero, and similar platforms.
- DESIRABLE: Customer Success certifications (e.g., CCSM, SuccessHACKER, Gainsight, Cisco/TSIA).
- DESIRABLE: Healthcare or dental industry experience.
About You
- Proactive and commercially aware—an advocate who thrives on combining relationship‑building with structured, digital‑first execution.
- Enjoys leading strategic reviews, spotting growth and retention opportunities through data, and building repeatable success frameworks rather than just managing accounts day to day.
- Energetic about customer advocacy and staying up to date with the latest CS trends through events and shaping best practice at scale.
Diversity & Inclusion
Diversity at Henry Schein One is all about being yourself. We are proud to be an equal‑opportunity employer and foster an environment that values diversity, equity, and inclusion. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.
Equal Opportunity Statement
We are an equal‑opportunity employer. All qualified candidates are considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.
Customer Success Manager employer: Henry Schein One group
At Henry Schein One, we pride ourselves on being an exceptional employer, offering a dynamic work culture that champions diversity and inclusion. As a Customer Success Manager, you'll have the opportunity to drive meaningful customer relationships while benefiting from robust professional development programmes and a supportive team environment. Our commitment to employee growth, coupled with our focus on innovative digital-first strategies, ensures that you will thrive in your role and contribute to our mission of delivering outstanding value to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Henry Schein One group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Henry Schein One group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Henry Schein One group:Your cover letter is your chance to shine! Tell us why you want to work at Henry Schein One group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Henry Schein One group!
How to prepare for a job interview at Henry Schein One group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
