Technical Team Manager - SaaS

What You'll Do

• Own the end-to-end technical delivery across imaging installations, data conversions, and migrations, ensuring work is delivered securely, accurately, and on schedule.
• Manage the technical delivery pipeline, including imaging installs, image conversions, data migrations, and complex technical support escalations.
• Take ownership of delivery performance, including SLAs, backlog management, and throughput across the team.
• Develop reporting dashboards to monitor delivery performance, quality, and operational efficiency.
• Design and implement scalable processes and continuous improvement initiatives to increase speed, consistency, and accuracy.
• Act as the escalation point for complex technical issues, driving timely resolution and restoring confidence where required.
• Partner cross-functionally with Sales, Onboarding, Training, and Customer Success to align on delivery expectations, timelines, and handoffs.
• Provide subject-matter oversight across dental imaging technologies, data migration methodologies, and SaaS implementation standards.
• Ensure compliance with medical device regulations, security standards, and data protection requirements.
• Collaborate with Product, Engineering, and Operations to surface delivery challenges, influence product improvements, and enhance tooling and automation.
• Deliver clear operational insights, reporting, and forecasts to leadership, supporting strategic decision-making.
• Continuously improve documentation, workflows, and CRM data integrity.
• Identify systemic issues, reduce operational risk, and implement long-term solutions to prevent recurrence.
• Lead and develop a high-performing technical team, ensuring clear accountability, strong performance, and delivery against targets and KPIs.
• Coach team members in best practices, fostering a culture of continuous development.
• Ensure all team members have clear, up-to-date Individual Development Plans (IDPs), and receive regular performance reviews and meaningful 1:1s.
• Maintain a collaborative, high-performance team environment and lead recruitment efforts to build a strong and capable team.
• Promote an inclusive and diverse culture, in line with company values.

What You'll Bring With You

• 3+ years experience leading technical teams within SaaS, healthcare technology, or related industries.
• Bachelor’s degree in a relevant field (or equivalent experience).
• Solid understanding of data structures, ETL processes, and data integrity best practices.
• Familiarity with dental imaging systems, DICOM standards, and imaging workflows.
• Experience working with APIs, system integrations, and technical troubleshooting.
• Experience managing technical delivery in high-volume or fast-paced environments.
• Strong understanding of operational metrics and the ability to use data to drive performance and decision-making.
• Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.

Diversity

Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal-opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We are making a difference every day and you can too.