At a Glance
- Tasks: Lead a dynamic support team, driving customer success and achieving targets.
- Company: Henry Schein One UK, a tech innovator in dental care.
- Benefits: Inclusive culture, career growth, and a supportive work environment.
- Other info: Join a diverse team that values creativity and collaboration.
- Why this job: Make a real impact in dental care with cutting-edge SaaS solutions.
- Qualifications: Experience in support roles and team management skills required.
The predicted salary is between 40000 - 50000 € per year.
At Henry Schein One UK, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI-driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice. We are innovators, relentlessly pursuing customer success and pushing the boundaries of the possible to create world-class SaaS products. We are committed to an inclusive culture that values diversity and flexibility and promotes equal opportunities for everyone.
What We Do
- Clinical: AI‑powered diagnostics and note-taking, giving dentists an extra set of expert eyes on every x‑ray, further detecting subtle signs across conditions and boosting clinical accuracy in seconds.
- Practice Management: Automating everything, ensuring dental practices get admin done quicker. Payments, Workflows & Patient Management, 3rd Party Integration, Reporting and Staff Instant Messaging.
- Patient Experience: A digital-first experience that empowers patients to manage appointments, complete medical forms, and make payments from their own device.
Our Culture
We are problem solvers, not ticket takers, and we champion creative problem-solving. Customer success is at the heart of everything we do. We strive to ensure that each member of our team, regardless of their department or role, prioritises the success of the customer in every interaction. Our customer success programmes maintain dynamic feedback channels with our product teams to align software with customer needs, delivering top-tier service and proactive support to create long-lasting partnerships that drive positive outcomes.
Your Impact
As a Team Lead in the support team, you will work within the team and alongside our practices. You will be responsible for your team, reporting to and working closely with the Support Manager, and you will play a key role in executing our business and departmental strategies. This role requires the ability to lead and inspire your team to achieve set targets (call targets, customer outcomes, NPS and retention).
What You'll Do
- Lead and develop a high-performing team, motivating and inspiring your team to reach and exceed all set targets and KPIs.
- Coach team members in best practices, fostering a culture of continuous development.
- Ensure all team members have clear, up-to-date Individual Development Plans (IDPs) and receive regular performance reviews and meaningful 1:1 conversations to support growth, engagement, and accountability.
- Maintain a trusting, collaborative environment, enabling the team to thrive.
- Lead the recruitment efforts for your team, identifying and hiring top talent.
- Promote an inclusive and diverse culture, in line with the Henry Schein One values.
What You'll Bring With You
- Experience on a support desk and managing teams through change.
- Ability to collaborate and coordinate work with multiple departments and stakeholders.
- Ability to multi-task and stay organised in a dynamic work environment, with excellent attention to detail.
- Innovative and creative, with the ability to develop, deliver and evaluate brilliant ideas.
- Credible, confident and articulate, with excellent communication and presentation skills.
- Uncover needs, and be able to challenge customer assumptions in a constructive and business-like fashion.
- Excellent independent decision making, analysis and problem-solving skills.
- Highly developed interpersonal and relationship skills.
- Excellent verbal and written communication skills.
- Solid experience in coaching, developing and motivating staff.
Diversity
Diversity at Henry Schein One is all about you being you. We are an equal-opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team and foster creativity and ambition throughout our business.
Our Values
- Community— Each Person is as Important as the Next; Open Communication; Diversity & Inclusion.
- Caring— Corporate Citizenship; Shared Success.
- Career— Ethics; Recognise Creativity & Encourage it; People are our Greatest Asset.
Our Hiring Process
We have designed a simple process that allows you to meet multiple members of the team. For most roles, interviews are via Zoom and we aim to complete the process in about 2 weeks. We look forward to hearing from you.
Team Lead, Software Support - 12 Months FTC in Gillingham employer: Henry Schein One Asia Pacific
At Henry Schein One UK, we pride ourselves on being an exceptional employer that champions innovation and inclusivity in the tech industry. Our supportive work culture fosters continuous development and collaboration, ensuring that every team member has the opportunity to thrive and contribute to our mission of enhancing dental care through cutting-edge SaaS solutions. With a strong commitment to employee growth and a diverse environment, we empower our staff to achieve their full potential while making a meaningful impact in the lives of dental professionals and patients alike.
Contact Detail:
Henry Schein One Asia Pacific Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Lead, Software Support - 12 Months FTC in Gillingham
✨Tip Number 1
Get to know the company inside out! Research Henry Schein One's mission, values, and products. This way, when you get that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role of Team Lead in Software Support. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Team Lead, Software Support - 12 Months FTC in Gillingham
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about redefining dental care and making a real impact in the industry.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We love seeing how your background aligns with our mission and values, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Henry Schein One Asia Pacific
✨Know the Company Inside Out
Before your interview, dive deep into Henry Schein One's mission and values. Understand their SaaS products, especially Dentally, and how they impact dental practices. This knowledge will help you align your answers with their goals and show that you're genuinely interested in being part of their innovative team.
✨Showcase Your Leadership Skills
As a Team Lead, you'll need to demonstrate your ability to inspire and motivate a team. Prepare examples from your past experiences where you've successfully led a team through challenges or changes. Highlight your coaching techniques and how you've fostered a culture of continuous development.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer interactions. Think of specific scenarios where you've had to manage difficult situations or improve team performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Emphasise Your Communication Skills
Excellent communication is key in this role. Be ready to discuss how you've effectively communicated with different stakeholders in previous roles. Practice articulating your thoughts clearly and confidently, as this will reflect your ability to lead and collaborate within a diverse team.
