Overview
The Practice Broker will take responsibility for the marketing, promotion and sale of dental practices, ensuring excellent customer service by maintaining constant communication with all clients. The Practice Broker will register buyers and sellers, collect specifications, arrange viewings and negotiate offers, monitor sales as they proceed, liaise with solicitors and financial institutions, and provide regular updates to both buyers and sellers.
The Practice Broker will ensure that all transactions proceed in a timely manner, with high levels of referrals to our affiliates, that all incoming calls are dealt with professionally and that deposits are taken timely for transactions. The Practice Broker will help buyers decide what type of practice they would like to buy while advising sellers and promoting practices for sale.
Flexibility will be a key aspect of this role. The Practice Broker will be required to switch tasks as required, attend dental seminars, exhibitions, practice visits and work outside standard office hours to meet business needs.
Responsibilities
- Develop and maintain client relationships through appropriate propositions, ethical methods and internal liaison.
- Ensure excellent customer service for both buyers and sellers.
- Liaise with clients, solicitors and financiers to expedite the sale process.
- Manage seller and buyer expectations regarding business timescales and quality levels.
- Monitor sales, aiding buyers and sellers throughout the full cycle of their sale/purchase.
- Maintain a sound knowledge of marketing, sales and completion process, while following current dental legislation.
- Ensure effective communication with key seller/client relationships.
- Design marketing brochures and promotional materials.
- Maintain client confidentiality and manage time effectively.
- Meet and exceed set targets and ensure all sellers/buyers are aware of our terms, conditions and policies.
- Examine accounts, financial statements and liaise with banks and solicitors.
- Analyse information and prepare plans best suited to individual clients.
- Promote the company internally within the Henry Schein group and externally, attend events and network effectively.
- Ensure effective IT system management, database maintenance and collaboration with transition to new systems as required.
- Actively recognise and improve business' information systems and procedures.
This role is extremely varied; therefore the job description is not exhaustive and the role holder will be required to participate in other duties as required by the business.
Job Skills & Experience Required
- Good standard of education up to A level / NVQ.
- Excel and MS Office suite accreditation preferable, experience of selling financial services products and services desirable.
- Experience of working on a consultative basis with customers.
- General understanding of EBITDA desirable.
- Comfortable working in a competitive sales environment.
- Excellent customer service skills, preferably gained through experience in a technical customer service role.
- Sound knowledge of marketing sales and completion processes desirable.
- Great time management and the ability to juggle multiple competing stakeholders.
- Insight into the dental industry is desirable, although not a requirement.
- Comfortable working in a busy, multi‑discipline team to achieve overall business objectives.
Person Specification
- An open communicator who has a persuasive, consultative selling style.
- Someone who likes building and maintaining relationships with stakeholders through a "how can I help you" approach.
- A thorough worker who approaches tasks methodically.
- An individual who focuses on the need for accuracy and rules.
- A congenial and cooperative team member with an efficient, precise work ethic.
- Someone who is detail‑oriented, with a preference for high quality and technical expertise.
Equal Opportunity
Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person on the basis of gender, race, colour, nationality, ethnicity, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.
