At a Glance
- Tasks: Manage field engineers, optimise schedules, and ensure outstanding customer service.
- Company: Join Henry Schein, a leading healthcare distributor with a commitment to innovation.
- Benefits: Enjoy a supportive work culture, competitive pay, and opportunities for growth.
- Other info: Flexible work arrangements available, fostering a diverse and inclusive environment.
- Why this job: Be part of a team that makes a real difference in healthcare delivery.
- Qualifications: Experience in scheduling or dispatching, strong problem-solving skills, and geographical knowledge.
The predicted salary is between 40500 - 49500 £ per year.
- Job
- Description
Overview: Joining Henry Schein is a unique opportunity to work within an innovative company, we are the largest distributor of healthcare products and services to office-based practitioners in the combined North American and European Markets.
Customers include dental practices and laboratories, physician practices, as well as government and other institutions.
Due to continued investment and growth, a fantastic opportunity has arisen for Customer Schedulers/Despatchers to join the Henry Schein Team.
Job Responsibilities
A Customer Scheduler is critical to the Technical Service structure; you will manager up to 12 field-based engineers.
The role involves routing multiple jobs per day, monitoring real time progress and re-scheduling to accommodate emergencies and overruns whilst ensuring optimum routing and engineer utilisation along with outstanding customer experience.
- Optimise engineer diaries to achieve maximum utilisation whilst reducing travel times.
- Coordinate multiple jobs daily for each engineer, prioritising workload based on urgency, skills required, and part availability.
- Actively handle dynamic changes, rerouting technicians to emergency calls, handling customer reschedules and reassigning incomplete or failed jobs.
- Monitor engineer tracking, job progress, and any short-notice changes in availability.
- Proactively identify jobs that are at risk of missing target arrival times and mobilise alternative resources to prevent breaches.
- Maintain constant contact with engineers, update customers on estimated times of arrival (ETAs), and manage customer expectations for appointment changes.
- Accurately close out work orders, process documentation, track failed appointments, and schedule necessary return visits.
- Job Skills & Experience Required
- Experience: Proven track record in a fast-paced scheduling, planning, or dispatch environment.
- Experience: 1–3 years of experience in dispatching, field service coordination, or logistics is highly preferred.
- Software Proficiency: Strong grasp of field service management software, ERP systems, or CRM systems (e. g., Salesforce, JDE , SAP).
- Problem Solving: Ability to remain calm under pressure, make split-second logistical decisions, and multi-task effectively.
- Geographical Knowledge: A solid understanding of UK geography, traffic patterns, and travel times to accurately plot daily routes.
Person Specification
- Calm Under Pressure: Capability to manage high-pressure, fast-paced, and potentially stressful emergency situations.
- Customer Service Oriented: A sympathetic, empathetic, and professional demeanour to assuage stressed or unhappy customers.
- Independent and Adaptable: Self-motivated individuals who can adapt easily to changing schedules, cancellations.
You’ll be working a set shift pattern between 8am – 5:30pm Monday to Friday.
Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation.
Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.
Over 90 years ago Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York, nearly 30 miles from Melville, New York, where our corporate headquarters resides today.
In the depths of the Great Depression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served.
Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932.
Henry Schein is now a Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners.
Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company.
Now serving more than 1 million customers in 33 countries and territories, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes.
We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted.
We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work.
No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place.
Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants.
If you are unable or limited in your ability to complete the application process, including the use or access of www. henryschein. com/careers, as a result of a physical or mental impairment, you can request reasonable accommodations.
Please e-mail the appropriate email address below with the type of accommodation you are requesting.
Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request.
- US Candidates: jobsupport@henryschein. com
- UK and Ireland Candidates: UKHSHRRecruitment@henryschein. co. uk
- Australia and New Zealand Candidates: APACCareers@henryscheinone. com
- Malaysia Candidates: CNHR@henryschein. com
- Italy Candidates: risorse. umane@henryschein. it
It is important to us to offer different types of work arrangements.
- Work Arrangements
- Work From Home: Work is performed directly from the TSM's home office.
- Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required.
- Onsite: Work is performed exclusively at a company facility.
- Field: Position requires traveling to different locations within a specific geographic territory, as assigned.
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Customer Scheduler -Despatcher in Cardiff employer: Henry Schein, Inc.
At Henry Schein, we pride ourselves on being an exceptional employer, offering a supportive work culture that values empathy and collaboration. Our commitment to employee growth is evident through continuous training opportunities and a focus on empowering our team members to excel in their roles. Located in a vibrant area, we provide a dynamic environment where you can make a meaningful impact while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Scheduler -Despatcher in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Henry Schein, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Henry Schein, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Scheduler -Despatcher in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Henry Schein, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Henry Schein, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Henry Schein, Inc.!
How to prepare for a job interview at Henry Schein, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
