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- Tasks: Support and optimise the IFS Cloud Field Service Management platform for efficient service operations.
- Company: Join Henry Schein, a top-rated healthcare solutions provider with a vibrant culture.
- Benefits: Competitive salary, career growth opportunities, and a supportive team environment.
- Why this job: Make a real impact in healthcare by enhancing service delivery through innovative technology.
- Qualifications: 3+ years experience with IFS FSM or similar platforms and strong communication skills.
- Other info: Be part of a global team dedicated to improving healthcare outcomes.
The predicted salary is between 36000 - 60000 £ per year.
Snr Manager HR EMEA | DLT Mentor, Talent Acquisition Leader, Blockchain Enthusiasts, AI Enthusiast, Personal Finance and Career Coach
As the largest provider of health care products and services to office‑based dental and medical practitioners, Henry Schein Inc. understands what it takes to be successful. Ranked first in its industry on the FORTUNE® World\’s Most Admired Companies list we set ourselves apart through our culture. Our culture is defined by our values, including mutual responsibility, ethical behaviour, creativity and open communication. Approximately 25,000 Team Schein Members (TSMs) worldwide help us to keep our culture and continue to thrive as a leader in our industry.
General Summary
Detail‑oriented and proactive IFS Cloud FSM Configuration and Training Analyst to support the configuration, optimization, and user adoption of the IFS Cloud Field Service Management platform. This role will work closely with business units and technical teams to configure workflows, enable efficient service operations, and provide training and documentation for end users.
Key Responsibilities
- Configuration and system support of IFS FSM modules (work orders, dispatch, inventory, mobile, customer engagement) to meet business requirements.
- Manage and optimize FSM workflows, business rules, SLAs, and field technician processes.
- Collaborate with IT and business stakeholders to translate service delivery needs into system configurations.
- Support UAT (User Acceptance Testing) and manage configuration‑related testing cycles.
- Develop and deliver end‑user training programs (in‑person, remote, or self‑guided).
- Create user manuals, process documentation, and training materials tailored to different roles (dispatchers, field techs, supervisors).
- Provide ongoing coaching and support to users across the organization.
- Act as a change agent to improve adoption and effective use of the platform.
- Ensure data accuracy and consistency within FSM modules (e.g., asset data, parts inventory, customer data).
- Support report and dashboard creation using IFS tools or external reporting platforms (e.g., Power BI).
- Analyze system usage and user feedback to identify training gaps or configuration issues.
- Collaborate on platform enhancements, upgrades, and new module rollouts.
- Monitor system performance, troubleshoot issues, and work with IFS support or partners as needed.
- Stay current on IFS Cloud updates, new features, and best practices.
Key Qualifications
- 3+ years of experience with IFS Field Service Management (or similar FSM platforms).
- Experience configuring cloud‑based ERP or FSM systems, ideally IFS Cloud.
- Using ClickLearn to create SOPs and training materials.
- IFS Certified Specialist – FSM Module or similar credentials.
- Experience with IFS Mobile Workforce Management or IFS Planning & Scheduling Optimization (PSO).
- Strong communication, organizational, and stakeholder engagement skills.
- Good understanding of field service workflows, technician dispatching, and mobile operations.
- Proficiency in MS Office Suite; experience with reporting tools (Power BI, Crystal Reports) is a plus.
- Formal Microsoft training in .NET and SQL Server.
- Understanding of data structures and relationships at a technical level including basic Transact‑SQL knowledge.
🚀 If you\’re ready to make an impact within our EMEA Team unleash your business skills, join us at Henry Schein! Apply now and be part of our incredible team. 🌟
About Henry Schein, Inc. Henry Schein, Inc. (Nasdaq: HSIC) is a solutions company for health care professionals powered by a network of people and technology with approximately 25,000 Team Schein Members worldwide, the Company\’s network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes. The Company´s Business, Clinical, Technology, and Supply Chain solutions help office-based dental and medical practitioners work more efficiently so they can provide quality care more effectively. These solutions also support dental laboratories, government and institutional health care clinics, as well as other alternate care sites.
Henry Schein operates through a centralized and automated distribution network, with a selection of more than 300,000 branded products and Henry Schein corporate brand products in our distribution centers. A FORTUNE 500 Company and a member of the S&P 500® index, Henry Schein is headquartered in Melville, N.Y., and has operations or affiliates in 33 countries and territories.
The Company\’s sales reached $12.6 billion in 2022, and have grown at a compound annual rate of approximately 12.1 percent since Henry Schein became a public company in 1995.
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IFS Business Analyst employer: Henry Schein EMEA
Contact Detail:
Henry Schein EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IFS Business Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Henry Schein on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Dive deep into IFS Cloud FSM and be ready to discuss how your experience aligns with their needs. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on articulating your past experiences and how they relate to the role of an IFS Business Analyst. Confidence is key!
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a thank-you email to express your appreciation for the opportunity. It’s a small gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace IFS Business Analyst
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with IFS Cloud FSM and any relevant skills. We want to see how your background aligns with the role, so don’t hold back on showcasing your achievements!
Show Off Your Communication Skills: Since this role involves collaborating with various teams, it’s crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect how you can effectively engage with stakeholders.
Highlight Your Technical Know-How: Don’t forget to mention your technical skills, especially if you have experience with IFS modules or similar platforms. We’re looking for someone who can hit the ground running, so let us know about your proficiency in tools like Power BI and SQL.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Henry Schein EMEA
✨Know Your IFS Inside Out
Make sure you’re well-versed in the IFS Cloud Field Service Management platform. Brush up on its modules, workflows, and how they relate to the role. Being able to discuss specific configurations or optimisations you've worked on will show your expertise.
✨Showcase Your Communication Skills
Since this role involves collaboration with various stakeholders, be prepared to demonstrate your communication skills. Share examples of how you've effectively engaged with teams or trained users in the past. This will highlight your ability to be a change agent within the organisation.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, like troubleshooting issues or managing user feedback. Think through your past experiences and be ready to explain your thought process and the outcomes of your actions.
✨Bring Your Training Materials
If you’ve created training materials or user manuals before, bring samples to the interview. This not only showcases your experience with ClickLearn but also demonstrates your proactive approach to user adoption and support.