At a Glance
- Tasks: Guide patients through their treatment journey and convert enquiries into accepted care.
- Company: Established private dental practice in Barnet with a focus on patient care.
- Benefits: Competitive salary with performance bonuses and opportunities for professional growth.
- Other info: Dynamic role with a supportive team and potential for career advancement.
- Why this job: Make a real difference in patients' lives while developing your sales and communication skills.
- Qualifications: 3+ years in sales or business development, preferably in healthcare.
The predicted salary is between 35000 - 42000 £ per year.
A new opportunity has become available for a Treatment Coordinator to join a well-established, fully private practice located in Barnet. Start date – As soon as possible. This is a full-time role, working 5 days per week plus alternate Saturdays.
Role Overview
Hiring a commercially driven, patient-focused professional who excels at guiding patients through their treatment journey and converting enquiries into accepted care. We're looking for more than sales ability alone; we value emotional intelligence, professionalism, and a genuine commitment to ethical patient care.
Experience & Qualifications
- Essential:
- Minimum 3 years of sales or business development experience
- Previous healthcare experience
- Strongly Preferred:
- Prior experience as a dental Treatment Coordinator
- 3+ years in UK private healthcare
- 5+ years of sales or business development experience
- Background in a high-value or complex sales environment
- Familiarity with dental or practice management software
Essential capabilities
- Builds rapport and trust quickly, tailoring communication style to individual patients
- Explains treatment plans and finance options clearly and confidently
- Handles objections, complaints, and difficult conversations with empathy and composure
- Maintains communication quality under volume and pressure
- Strong grasp of conversion rates and the levers that drive them
- Able to speak specifically about own KPI performance and proactively monitors own data
- Working knowledge of dental finance products, application processes, and the enquiry → consultation → conversion funnel
- Awareness of implant, orthodontic, and TIAD revenue dynamics
- Accurate, timely CRM record-keeping with consistent administrative follow-through
- Manages dental finance and direct debit pipelines, trackers, and reports reliably
- Translates complex clinical and commercial information into accessible language for patients
- Works effectively within a defined team hierarchy and coordinates clinical handoffs with precision
Desirable capabilities
- Experience improving treatment conversion through structured patient journey work
- Previous experience in private dental or premium private healthcare settings
- Track record in a high-value, consultative sales environment
What the role looks like day-to-day
- Act as the first point of contact for new patient enquiries via phone, email, web, and walk-ins
- Engage patients to understand their needs, introduce treatment options, and build trust
- Conduct face-to-face and virtual consultations, clearly explaining treatment plans, fees, and finance options
- Proactively follow up on enquiries, treatment plans, and outstanding cases to maximise conversion
- Support patients throughout their treatment journey, ensuring continuity and satisfaction
- Partner closely with clinicians to translate clinical recommendations into personalised patient pathways
- Take ownership of revenue, KPIs, and pipeline performance — not just bookings
- Maintain accurate CRM records and manage dental finance and direct debit pipelines
- Contribute to business development initiatives and practice growth
- Provide front-of-house and customer support when required
Salary
This is a commission and performance led role with a £35k basic plus monthly and yearly bonus which is target (revenue) led.
Requirements
- Legal right to work in UK (Cannot offer sponsorship)
- Available to work 5 days per week, Monday – Friday and alternate Saturdays
- Job stability
- Located locally to Barnet
- Comfortable with KPIs and Targets
Treatment Coordinator employer: Henry Schein Dental Recruitment
Join a well-established private practice in Barnet, where we prioritise patient care and professional growth. As a Treatment Coordinator, you'll thrive in a supportive work culture that values emotional intelligence and ethical practices, while enjoying competitive compensation and performance bonuses. With opportunities for career advancement and a focus on team collaboration, this role offers a rewarding environment for those passionate about making a difference in healthcare.
Contact Details:
Henry Schein Dental Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Treatment Coordinator
✨Tip Number 1
Get to know the practice before your interview! Research their values, services, and patient care approach. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the role of a Treatment Coordinator. Highlight your sales skills and emotional intelligence, and don’t forget to share specific examples of how you've successfully guided patients in the past.
✨Tip Number 3
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and gives you another chance to reiterate why you’re the perfect fit for their team.
✨Tip Number 4
Don’t hesitate to apply through our website! We make it easy for you to showcase your skills and experience. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Treatment Coordinator
Some tips for your application 🫡
Show Your Passion for Patient Care:When writing your application, let us see your genuine commitment to ethical patient care. Share experiences where you've gone the extra mile for patients, as this is what we value most!
Highlight Relevant Experience:Make sure to showcase your sales or business development experience, especially in healthcare. If you've worked as a Treatment Coordinator before, don’t hold back—this is your chance to shine!
Be Clear and Concise:We appreciate clarity! When explaining your skills and experiences, keep it straightforward. Use bullet points if needed to make your application easy to read and understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with us.
How to prepare for a job interview at Henry Schein Dental Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of dental treatments and finance options. Being able to explain these clearly will show that you’re not just a sales person, but someone who genuinely cares about patient care.
✨Show Your Emotional Intelligence
Prepare examples of how you've handled difficult conversations or objections in the past. This role requires empathy and composure, so demonstrating your ability to connect with patients on an emotional level will set you apart.
✨Be KPI Savvy
Familiarise yourself with key performance indicators relevant to the role. Be ready to discuss your previous performance metrics and how you’ve driven conversion rates in your past roles. This shows you understand the business side of things too!
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on explaining treatment plans and finance options in a way that’s easy to understand. The more comfortable you are with the material, the more confident you’ll be during the actual interview.
