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- Tasks: Provide secretarial support to healthcare professionals and manage patient referrals.
- Company: Friendly and supportive medical practice with a forward-thinking approach.
- Benefits: Flexible hours, supportive team environment, and opportunities for professional growth.
- Other info: Great opportunity for career development in the healthcare sector.
- Why this job: Join a dynamic team and make a difference in patient care.
- Qualifications: Experience in medical administration and strong communication skills required.
The predicted salary is between 24000 - 30000 £ per year.
We are currently seeking to appoint a Medical Secretary for 20 hours per week at our friendly, supportive practice. The role involves providing general secretarial support to the Practice Manager, General Practitioners, and other Health Care Professionals, including managing referrals and general clerical work over two sites.
Hours of work will be:
- Monday 14:00 - 18:00
- Tuesday 09:00 - 15:00
- Thursday 14:00 - 18:30
- Friday 13:00 - 17:30
As a forward-thinking and innovative practice, we require a similarly motivated and enthusiastic Secretary to join our team.
Main duties of the job:
- To provide an efficient copy typing and word processing service for GPs and health professionals as required, including the typing of letters, reports, patient referrals, and minutes in an accurate and quality manner.
- To assist the Practice Manager with all clerical and administrative duties.
- To make appointments, bookings, and admissions as required.
- To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
- To receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communications, taking messages and dealing with appropriate queries.
- To maintain the computer clinic system in an accurate and secure manner.
- To assist with the gathering of statistics and information when required.
- To provide cover for members of the secretarial team during periods of sickness and annual leave.
- To provide cover for members of the reception team during periods of sickness and annual leave.
About us:
The clinical team consists of five GP Partners, two Salaried GPs, three Practice Nurses, and four Healthcare Assistants, as well as the extended team of pharmacists, social prescribers, and first contact practitioners, who are all supported by a committed administrative and managerial team.
Job responsibilities:
- Typing and preparing clinical letters, referrals, reports, and general correspondence accurately and within agreed timescales.
- Managing incoming and outgoing patient referrals, ensuring all relevant information is complete and recorded correctly.
- Handling patient queries professionally by telephone, email, and in person, providing information and escalating concerns where appropriate.
- Maintaining and updating patient records in line with confidentiality and data protection requirements.
- Scheduling appointments, clinics, and meetings, and coordinating diaries for clinicians or medical staff.
- Liaising with GPs, hospitals, consultants, and other healthcare professionals regarding patient care and referrals.
- Processing incoming mail documentation efficiently.
- Ensuring accurate filing, scanning, and document management within electronic medical record systems.
- Supporting clinicians and the wider administrative team with day-to-day office duties.
- Monitoring and responding to urgent requests and prioritising workload effectively.
- Maintaining a high standard of customer service and compassionate communication with patients and relatives.
- Following practice policies, NHS guidelines, and confidentiality procedures at all times.
Person Specification:
- Previous experience in a medical secretary or healthcare administration role.
- Excellent typing skills with strong attention to detail.
- Strong communication and interpersonal skills.
- Ability to manage patient queries calmly and professionally.
- Good organisational skills and ability to prioritise workload.
- Experience using medical systems and Microsoft Office applications, including System One experience and ERS.
- Understanding of patient confidentiality and data protection requirements.
- GCSE Grade C/4 or above in English and Maths (or equivalent qualification) essential.
- Experience of working in a previous secretary role in Primary or Secondary care.
Medical Secretary employer: Henry Moore Clinic
Contact Detail:
Henry Moore Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Secretary
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field, whether it's through LinkedIn or local events. We all know that sometimes it's not just what you know, but who you know that can help you land that Medical Secretary role.
✨Tip Number 2
Prepare for the interview by researching the practice and its team. Familiarise yourself with their values and services. When you walk in knowing about their work, it shows you're genuinely interested and ready to contribute to their supportive environment.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to handling patient queries and managing administrative tasks. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression. Plus, it shows your enthusiasm for the role and the practice.
We think you need these skills to ace Medical Secretary
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Medical Secretary role. Highlight your relevant experience, especially in healthcare administration, and showcase your excellent typing skills and attention to detail. We want to see how you can fit into our friendly practice!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Don’t forget to mention your experience with medical systems and your ability to handle patient queries professionally.
Showcase Your Communication Skills: As a Medical Secretary, communication is key! In your application, give examples of how you've effectively managed patient queries or liaised with healthcare professionals. We love seeing candidates who can demonstrate their interpersonal skills.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important details. We can’t wait to hear from you!
How to prepare for a job interview at Henry Moore Clinic
✨Know Your Stuff
Before the interview, make sure you understand the role of a Medical Secretary inside out. Familiarise yourself with the specific duties mentioned in the job description, like managing referrals and maintaining patient records. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Highlight your typing skills and attention to detail during the interview. Bring examples of your previous work, such as letters or reports you've typed, to demonstrate your proficiency. If you've used medical systems or Microsoft Office applications, be ready to discuss how you've applied these skills in past roles.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to practice answering common questions. Focus on how you would handle patient queries and manage your workload effectively. This will help you articulate your thoughts clearly and reduce any nerves on the day.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. Inquire about the team dynamics, the practice's approach to patient care, or how they support their staff's professional development. This shows that you're engaged and eager to be part of their forward-thinking team.