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- Tasks: Welcome and assist visitors in a caring and supportive environment.
- Company: Join a dedicated healthcare team focused on patient care.
- Benefits: Gain valuable experience in customer service and healthcare.
- Other info: Opportunities for growth and development in a dynamic healthcare setting.
- Why this job: Make a difference by ensuring a safe and welcoming space for families.
- Qualifications: High school diploma or GED, with customer service experience preferred.
The predicted salary is between 28800 - 43200 £ per year.
The Visitor Services Representative is responsible for welcoming and assisting patient visitors who come to see patients in the Postpartum and Labor and Delivery departments. One of their main roles is to assure that visitors are who they say they are and screen for appropriate visitation. This is done in a manner that supports an environment that is caring, supportive and safe.
Licensure and Certification: Current BLS provider card, Management of Assaultive Behavior certification within one (1) year of hire.
Education: High school graduate or GED equivalent.
Experience: 6 months experience in a customer service environment; service recovery skills preferred.
Knowledge and Skills: Service oriented behaviours required.
Physical Demands - Clerical/Administrative Non-Patient Care:
- Frequent sitting and standing/walking with frequent position change.
- Continuous use of bilateral upper extremities in fine motor activities requiring fingering, grasping, and forward reaching between waist and chest level.
- Occasional/intermittent reaching at or above shoulder level.
- Occasional/intermittent bending, squatting, kneeling, pushing/pulling, twisting, and climbing.
- Occasional/intermittent lifting and carrying objects/equipment weighing up to 25 pounds.
- Continuous use of near vision, hearing and verbal communication skills in handling telephone calls, interacting with customers and co-workers and performing job duties.
Key for Physical Demands:
- Continuous: 66 to 100% of the time
- Frequent: 33 to 65% of the time
- Occasional: 0 to 32% of the time
Visitor Services Rep in Penarth employer: Henry Mayo Newhall Hospital
Contact Detail:
Henry Mayo Newhall Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Rep in Penarth
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation. Check out their website and social media to see how they interact with visitors and what values they promote. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about assisting visitors, think of scenarios where you might need to handle difficult situations or provide exceptional service. Role-playing with a friend can help you feel more confident and prepared for those tricky questions during the interview.
✨Tip Number 3
Dress the part! First impressions matter, especially in a visitor-facing role. Make sure you look professional and approachable. A neat appearance can set the tone for a positive interaction right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity. It also keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Visitor Services Rep in Penarth
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer service. We want to see how you've handled situations and supported visitors in the past, so share specific examples that showcase your service-oriented behaviours.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you're a great fit for the Visitor Services Rep role.
Tailor Your Application: Take a moment to customise your application for this specific role. Mention the key responsibilities from the job description and explain how your skills align with them. This shows us that you’ve done your homework!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Henry Mayo Newhall Hospital
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Visitor Services Representative. Familiarise yourself with the key tasks, like screening visitors and ensuring a supportive environment. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about assisting visitors, be ready to share examples from your past experiences where you've excelled in customer service. Think of situations where you resolved issues or made someone feel welcome, as these stories will highlight your service-oriented behaviours.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific situations, like dealing with a difficult visitor or ensuring safety protocols are followed. Practise your responses to these scenarios so you can demonstrate your problem-solving skills and ability to maintain a caring environment.
✨Dress the Part
First impressions matter! Dress professionally and appropriately for the interview. A neat appearance shows that you take the opportunity seriously and respect the environment you'll be working in, which is crucial for a role focused on visitor interaction.