General Manager in London

Henrietta Hotel opened in 2017, right in the heart of bustling Covent Garden. A haven nestled away from the busy streets outside, Henrietta is comprised of 40 rooms divided into two buildings. In the summer of 2024, renowned British chef Jackson Boxer took the helm of the restaurant, reimagining the food offering against the backdrop of a full restaurant redesign. Expect nods to their Parisian heritage and the city’s famed bistros, as well as to Covent Garden’s rich history. Taking inspiration from London’s continental neighbours, the menu at Henri reflects the culinary traditions and timeless appeal of a Parisian bistro, serving Jackson’s take on French classics alongside signature Experimental cocktails.

We are seeking an experienced Hotel Manager to join our dynamic team and lead the team at Henrietta Hotel as a maternity cover. The Hotel Manager is responsible for managing the hotel team and overall hotel targets to deliver an excellent guest experience while managing profitability and guest satisfaction measures.

• Operation
  • Oversee the smooth daily operation of the hotel and directly oversee the following departments: Front Desk, Housekeeping, Reservations, and Maintenance.
  • Ensure communication between the various departments (Front Desk, Housekeeping, Reservations).
  • Represent the hotel and the Experimental brand through exemplary guest engagement, advice, and service - ensuring brand image and fostering guest loyalty.
  • Play an active role in resolving technical issues and anticipating renovation and improvement works, ensuring the hotel’s overall condition (design, cleanliness) is maintained.
  • Responsible for the safety of the establishment in compliance with applicable regulations.
• Revenue Management & Sales
  • Work with the Revenue Manager to establish clear and structured pricing and sales strategies across all teams.
  • Collaborate closely with the Group Operations and Sales teams to align local and global objectives.
• Accounting & Financial Control
  • Supervise inventories and stock management in line with group standards.
  • Manage purchasing processes, control deliveries, and maintain positive supplier relationships.
  • Optimize operational performance to ensure compliance with budget targets and key financial indicators.
  • Coordinate administrative and reporting matters between the hotel and the group’s headquarters.
• Human Resources
  • Ensure compliance with local labor laws and regulations.
  • Coordinate team recruitment in collaboration with the HR department.
  • Oversee team scheduling in line with business needs.
  • Support the professional development and training of your teams - guiding talent growth through your leadership and expertise.
  • Work closely with the HR team to apply group standards and encourage internal mobility.
  • Monitor payroll expenses and provide strategic recommendations when necessary.
• Communication & Events
  • Represent the Experimental brand and always embody its values.
  • Proactively propose and implement strategies to enhance brand visibility and guest engagement - through partnerships, events, and digital initiatives.
  • You make your establishment “The place to be”!

ABOUT YOU

• You have at least 3 years of experience in a similar Hotel Manager or leadership role within a high-end boutique hotel.
• You demonstrate strong leadership, autonomy, and a collaborative spirit.
• You are highly organized, reliable, and able to manage multiple priorities with efficiency.
• You possess a strong commercial awareness and a solid understanding of Revenue Management techniques.
• You are fluent in English.
• You are proficient in hotel management systems (Opera, Micros) and Microsoft Office Suite.