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For Companies At a Glance
- Tasks: Welcome guests and manage their stay with personalised service and attention to detail.
- Company: Join a vibrant hotel team dedicated to exceptional guest experiences.
- Benefits: Receive on-the-job training, staff discounts, and opportunities for international mobility.
- Why this job: Be the face of hospitality and create memorable experiences for guests every day.
- Qualifications: Social, engaging, and motivated individuals with strong communication skills.
- Other info: Enjoy a dynamic work environment with clear career progression.
Responsibilities
- Greet and assist all guest as soon as they come in.
- Manage all operations involving the customer\’s visit to the reception: check-in, check-out, currency exchange, invoicing, accommodation, information, bookings, concierge services.
- Respond to all guest questions and requests, offering a personalised service adapted to each request.
- Ensure that a high level of customer service is always provided, respecting our quality standards.
- In coordination with the Front Office Manager, deal with customer complaints.
- Ensure the good communication and coordination between the hotel\’s departments (Housekeeping, and F&B).
- Coordinate security at the front desk in order to maintain a high level of safety for all our guests, goods and material, including key inventory and guest\’s belongings.
- Participate in the management of the hotel\’s switchboard, inform customers, and redirect calls.
- Participate in the management of the hotel\’s general mailbox by replying and redirecting emails.
- Assist with administrative tasks at the front desk, maintaining efficient administration within the department, preparing, and submitting operational reports on time.
- Ensure that the workspaces are well kept and that the entrance to the hotel is pleasant.
- Ensure all equipment of the department is kept clean and in good working condition.
Qualifications and skills
- A Hotel Receptionist is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude and skills that follow:
- Social, engaging and motivated.
- Flexibility to respond quickly and positively to a range of work situations.
- Be well spoken with excellent communication skills.
- Knowledge as well as abilities in other languages would be beneficial.
- Attention to details and customer needs.
- Proficiency with Microsoft Office Suite and PMS (Oracle, Opera, Micros).
Benefits
- On the job and personalised training to develop the technical and managerial skills necessary to develop a clear career path.
- Possibility of inner company mobility within our foreign venues such as Italy, France, Spain or Switzerland.
- Staff discounts and benefits.
- Pension scheme.
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Hotel Receptionist employer: Henrietta Hotel
Contact Detail:
Henrietta Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
First things first, make sure you know the hotel inside out! Familiarise yourself with the services, amenities, and local attractions. This way, when you chat with potential employers, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Networking is key! Attend industry events or join online groups related to hospitality. Connect with people who work in hotels or have connections in the field. You never know who might help you land that receptionist gig!
✨Tip Number 3
Practice your communication skills! Since being a hotel receptionist is all about interacting with guests, try role-playing scenarios with friends or family. This will help you feel more confident when it comes to handling guest inquiries and complaints.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows your interest and commitment to joining our team. So, get on it and let’s get you that job!
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see how you engage with guests and your enthusiasm for the role. A friendly tone can make a big difference.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples of how you've provided excellent customer service or handled challenging situations in the past.
Proofread, Proofread, Proofread!: Before hitting send, give your application a thorough read. Typos and errors can create a negative impression, so take the time to ensure everything is polished and professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Henrietta Hotel
✨Know the Hotel Inside Out
Before your interview, do some research on the hotel. Familiarise yourself with its services, amenities, and any recent news. This will not only help you answer questions more confidently but also show your genuine interest in the role.
✨Practice Your Customer Service Skills
As a Hotel Receptionist, you'll be the first point of contact for guests. Prepare for the interview by practising how you would handle various guest scenarios, including complaints or special requests. Role-playing with a friend can help you articulate your responses smoothly.
✨Show Off Your Communication Skills
Excellent communication is key in this role. During the interview, make sure to speak clearly and engage with your interviewer. Use examples from past experiences where you successfully communicated with customers or resolved issues to highlight your skills.
✨Highlight Your Attention to Detail
Attention to detail is crucial for a Hotel Receptionist. Be ready to discuss how you've demonstrated this skill in previous roles, whether it's through managing bookings accurately or ensuring a clean and welcoming environment. Specific examples will make your case stronger.
