At a Glance
- Tasks: Lead a dynamic hotel team and ensure an exceptional guest experience.
- Company: Henrietta Hotel, a stylish boutique in Covent Garden.
- Benefits: Competitive salary, professional development, and a vibrant work environment.
- Other info: Opportunity for career growth in a trendy London location.
- Why this job: Join a renowned hotel and make a real impact on guest satisfaction.
- Qualifications: 3+ years in hotel management, strong leadership, and commercial awareness.
The predicted salary is between 30000 - 32450 £ per year.
Henrietta Hotel opened in 2017, right in the heart of bustling Covent Garden.
A haven nestled away from the busy streets outside, Henrietta is comprised of 40 rooms divided into two buildings.
In the summer of 2024, renowned British chef Jackson Boxer took the helm of the restaurant, reimagining the food offering against the backdrop of a full restaurant redesign.
Expect nods to their Parisian heritage and the city’s famed bistros, as well as to Covent Garden’s rich history.
Taking inspiration from London’s continental neighbours, the menu at Henri reflects the culinary traditions and timeless appeal of a Parisian bistro, serving Jackson’s take on French classics alongside signature Experimental cocktails.
Job
Hotel Manager (Maternity Cover - 6 to 9 months)
Based in
Covent Garden, London
Reports to
Group Director of Hotels FR & UK
Description of the job
We are seeking an experienced Hotel Manager to join our dynamic team and lead the team at Henrietta Hotel as a maternity cover.
The Hotel Manager is responsible for managing the Hotel team and overall hotel targets to deliver an excellent guest experience while managing profitability and guest satisfaction measures.
- Operation
- Oversee the smooth daily operation of the hotel and directly oversee the following departments: Front Desk, Housekeeping, Reservations, and Maintenance.
- Ensure communication between the various departments (Front Desk, Housekeeping, Reservations).
- Represent the hotel and the Experimental brand through exemplary guest engagement, advice, and service - ensuring brand image and fostering guest loyalty.
- Play an active role in resolving technical issues and anticipating renovation and improvement works, ensuring the hotel’s overall condition (design, cleanliness) is maintained.
- Responsible for the safety of the establishment in compliance with applicable regulations.
- Revenue Management & Sales
- Work with the Revenue Manager to establish clear and structured pricing and sales strategies across all teams.
- Collaborate closely with the Group Operations and Sales teams to align local and global objectives.
- Accounting & Financial Control
- Supervise inventories and stock management in line with group standards.
- Manage purchasing processes, control deliveries, and maintain positive supplier relationships.
- Optimize operational performance to ensure compliance with budget targets and key financial indicators.
- Coordinate administrative and reporting matters between the hotel and the group’s headquarters.
- Human Resources
- Ensure compliance with local labor laws and regulations.
- Coordinate team recruitment in collaboration with the HR department.
- Oversee team scheduling in line with business needs.
- Support the professional development and training of your teams - guiding talent growth through your leadership and expertise.
- Work closely with the HR team to apply group standards and encourage internal mobility.
- Monitor payroll expenses and provide strategic recommendations when necessary.
- Communication & Events
- Represent the Experimental brand and always embody its values.
- Proactively propose and implement strategies to enhance brand visibility and guest engagement - through partnerships, events, and digital initiatives.
• You make your establishment “The place to be”!
ABOUT YOU
- You have at least 3 years of experience in a similar Hotel Manager or leadership role within a high-end boutique hotel.
- You demonstrate strong leadership, autonomy, and a collaborative spirit.
- You are highly organized, reliable, and able to manage multiple priorities with efficiency.
- You possess a strong commercial awareness and a solid understanding of Revenue Management techniques.
- You are fluent in English
- You are proficient in hotel management systems (Opera, Micros) and Microsoft Office Suite.
- #J-18808-Ljbffr
General Manager employer: Henrietta Hotel
Henrietta Hotel offers a vibrant and supportive work environment in the heart of Covent Garden, where employees are encouraged to grow and develop their skills under the guidance of experienced leaders. With a focus on exceptional guest experiences and a commitment to team collaboration, staff enjoy unique opportunities to engage with the culinary arts and hospitality industry while being part of a dynamic and innovative brand. The hotel's dedication to employee development and internal mobility ensures that every team member can thrive in their career journey.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace General Manager
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Henrietta Hotel
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Henrietta Hotel. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
