At a Glance
- Tasks: Welcome guests and manage front desk operations with a friendly touch.
- Company: Henrietta Hotel, a stylish haven in Covent Garden.
- Benefits: Personalised training, staff discounts, and opportunities for international mobility.
- Other info: Flexible hours and a chance to grow your career in hospitality.
- Why this job: Join a vibrant team and enhance your customer service skills in a dynamic environment.
- Qualifications: Social, engaging, and motivated individuals with great communication skills.
The predicted salary is between 24750 - 30250 £ per year.
Henrietta Experimental opened in 2017, right in the heart of bustling Covent Garden. A haven nested away from busy streets outside, Henrietta is comprised of 40 rooms divided into two buildings. In the summer of 2024, renowned British chef Jackson Boxer took the helm of the restaurant, reimagining the food offering against the backdrop of a full restaurant redesign.
Job: Hotel Receptionist at Henrietta Hotel
Location: Covent Garden, London
Contract: Full Time Temporary - Immediate start to March 2027
Role Overview: Responsible for providing a warm welcome to guests and ensuring a smooth and efficient front desk experience throughout their stay. This role focuses on delivering exceptional customer service while managing front office operations such as check-ins, check-outs, reservations, and guest requests.
DUTIES AND RESPONSIBILITIES
- Guest Service: Welcome and assist all guests upon arrival in a professional and friendly manner. Manage all front desk operations related to guest stays, including check-in, check-out, invoicing, reservations, and concierge services. Provide guests with information about the hotel and local area. Respond to guest questions and requests, offering personalised service tailored to their needs. Ensure a consistently high level of customer service in line with the hotel’s quality standards. In coordination with the Front Office Manager, assist in resolving guest complaints and concerns.
- Front Office Operations: Manage front desk administrative tasks and ensure efficient departmental organisation. Prepare and submit operational reports as required. Participate in managing the hotel switchboard, providing information to guests and redirecting calls appropriately. Assist with managing the hotel’s general mailbox by responding to or redirecting emails. Ensure reception workspaces and the hotel entrance remain clean, organised, and welcoming.
- Communication & Coordination: Maintain clear communication with other hotel departments, particularly Housekeeping and Food & Beverage, to ensure smooth guest operations. Ensure effective coordination between departments to support guest satisfaction.
- Safety & Security: Support front desk security procedures to maintain a safe environment for guests, staff, and property. Monitor key inventory and ensure the safe handling of guest belongings.
ABOUT YOU
A Hotel Receptionist is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude and skills that follow: Social, engaging and motivated. Flexibility to respond quickly and positively to a range of work situations. Be well spoken with excellent communication skills. Knowledge as well as abilities in other languages would be beneficial. Attention to details and customer needs. Proficiency with Microsoft Office Suite and PMS (Oracle, Opera, Micros).
WHAT IT IS LIKE TO WORK FOR US? Whether you’re looking for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer: On the job and personalised training to develop the technical and managerial skills necessary to develop a clear career path. Possibility of inner company mobility within our foreign venues such as Italy, France, Spain or Switzerland. Staff discounts and benefits. Pension scheme.
Hotel Receptionist employer: Henrietta-Hotel-1
Henrietta Experimental is an exceptional employer located in the vibrant Covent Garden, offering a unique opportunity for Hotel Receptionists to thrive in a dynamic and supportive environment. With a strong focus on employee development, we provide personalised training and clear career paths, alongside enticing benefits such as staff discounts and the chance for international mobility within our venues across Europe. Join us to be part of a team that values your growth and fosters a culture of excellence in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Henrietta-Hotel-1. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Henrietta-Hotel-1
Don't be shy about reaching out to Henrietta-Hotel-1 directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Henrietta-Hotel-1 and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Henrietta-Hotel-1
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
