At a Glance
- Tasks: Lead a dynamic hotel team and ensure an exceptional guest experience.
- Company: Henrietta Hotel, a stylish boutique in the heart of Covent Garden.
- Benefits: Competitive salary, professional development, and a vibrant work environment.
- Other info: Opportunity for career growth in a trendy London location.
- Why this job: Join a renowned hotel and make a real impact on guest satisfaction.
- Qualifications: 3+ years in hotel management, strong leadership, and commercial awareness.
The predicted salary is between 40000 - 50000 £ per year.
Henrietta Hotel opened in 2017, right in the heart of bustling Covent Garden. A haven nestled away from the busy streets outside, Henrietta is comprised of 40 rooms divided into two buildings. In the summer of 2024, renowned British chef Jackson Boxer took the helm of the restaurant, reimagining the food offering against the backdrop of a full restaurant redesign. Expect nods to their Parisian heritage and the city’s famed bistros, as well as to Covent Garden’s rich history.
We are seeking an experienced Hotel Manager to join our dynamic team and lead the team at Henrietta Hotel as a maternity cover. The Hotel Manager is responsible for managing the hotel team and overall hotel targets to deliver an excellent guest experience while managing profitability and guest satisfaction measures.
Operation- Oversee the smooth daily operation of the hotel and directly oversee the following departments: Front Desk, Housekeeping, Reservations, and Maintenance.
- Ensure communication between the various departments (Front Desk, Housekeeping, Reservations).
- Represent the hotel and the Experimental brand through exemplary guest engagement, advice, and service - ensuring brand image and fostering guest loyalty.
- Play an active role in resolving technical issues and anticipating renovation and improvement works, ensuring the hotel’s overall condition (design, cleanliness) is maintained.
- Responsible for the safety of the establishment in compliance with applicable regulations.
- Work with the Revenue Manager to establish clear and structured pricing and sales strategies across all teams.
- Collaborate closely with the Group Operations and Sales teams to align local and global objectives.
- Supervise inventories and stock management in line with group standards.
- Manage purchasing processes, control deliveries, and maintain positive supplier relationships.
- Optimize operational performance to ensure compliance with budget targets and key financial indicators.
- Coordinate administrative and reporting matters between the hotel and the group’s headquarters.
- Ensure compliance with local labor laws and regulations.
- Coordinate team recruitment in collaboration with the HR department.
- Oversee team scheduling in line with business needs.
- Support the professional development and training of your teams - guiding talent growth through your leadership and expertise.
- Work closely with the HR team to apply group standards and encourage internal mobility.
- Monitor payroll expenses and provide strategic recommendations when necessary.
- Represent the Experimental brand and always embody its values.
- Proactively propose and implement strategies to enhance brand visibility and guest engagement - through partnerships, events, and digital initiatives.
- You have at least 3 years of experience in a similar Hotel Manager or leadership role within a high-end boutique hotel.
- You demonstrate strong leadership, autonomy, and a collaborative spirit.
- You are highly organized, reliable, and able to manage multiple priorities with efficiency.
- You possess a strong commercial awareness and a solid understanding of Revenue Management techniques.
- You are fluent in English.
- You are proficient in hotel management systems (Opera, Micros) and Microsoft Office Suite.
Hotel Manager employer: Henrietta-Hotel-1
Henrietta Hotel offers a vibrant and supportive work environment in the heart of Covent Garden, where employees are encouraged to grow and develop their skills under the guidance of experienced leaders. With a focus on exceptional guest experiences and a commitment to team collaboration, staff enjoy unique opportunities to engage with a renowned culinary vision while being part of a dynamic hotel culture that values creativity and innovation. Join us for a rewarding career where your contributions directly impact our guests' satisfaction and the hotel's success.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even pop into local hotels to chat with staff. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories about your experiences and how you've made guests feel special. Remember, they want to see the real you!
✨Tip Number 3
Research the hotel! Before any interview, dive deep into what makes Henrietta Hotel unique. Familiarise yourself with their values, menu, and recent changes. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows us you're keen on joining our team at Henrietta. Don't miss out on this opportunity!
We think you need these skills to ace Hotel Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your commitment to guest satisfaction and how you’ve gone above and beyond in previous roles.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Hotel Manager position at Henrietta Hotel. Use keywords from the job description and showcase relevant skills and experiences that align with what we’re looking for.
Highlight Leadership Experience:As a Hotel Manager, strong leadership is key. In your application, emphasise your experience in managing teams, resolving conflicts, and driving performance. We want to see how you’ve led teams to success in the past!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s a straightforward process, and it helps us keep everything organised. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Henrietta-Hotel-1
✨Know Your Hotel Inside Out
Before the interview, make sure you research Henrietta Hotel thoroughly. Familiarise yourself with its history, the recent changes under Chef Jackson Boxer, and the unique offerings of the restaurant. This will show your genuine interest in the role and help you connect your experience to the hotel's vision.
✨Demonstrate Leadership Skills
As a Hotel Manager, strong leadership is key. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved guest satisfaction. Be ready to discuss how you would foster a collaborative spirit among departments like Front Desk and Housekeeping.
✨Showcase Your Financial Acumen
Since the role involves revenue management and financial control, brush up on your knowledge of budgeting and pricing strategies. Be prepared to discuss how you've optimised operational performance in previous roles and how you would approach financial targets at Henrietta Hotel.
✨Engage with Brand Values
Understand the Experimental brand values and think about how you can embody them in your role. Prepare to share ideas on enhancing brand visibility and guest engagement through events or partnerships. This will demonstrate that you're not just looking for a job, but are genuinely invested in the hotel's success.
