Senior Waiter in City of Westminster

Henrietta Hotel opened in 2017, right in the heart of bustling Covent Garden. A haven nestled away from the busy streets outside, Henrietta is comprised of 40 rooms divided into two buildings. In the summer of 2024, renowned British chef Jackson Boxer took the helm of the restaurant, reimagining the food offering against the backdrop of a full restaurant redesign. Expect nods to their Parisian heritage and the city’s famed bistros, as well as to Covent Garden’s rich history. Taking inspiration from London’s continental neighbours, the menu at Henri reflects the culinary traditions and timeless appeal of a Parisian bistro, serving Jackson’s take on French classics alongside signature Experimental cocktails.

Job:

Senior Waiter

Based in:

Covent Garden, London

Reports to:

Restaurant Manager

Role Overview:

Senior
Waiter is responsible for delivering high-quality service while supporting the
restaurant team in maintaining excellent operational standards. The role
focuses on ensuring a positive guest experience, providing knowledgeable food
and beverage recommendations, and maintaining the presentation and organisation
of the restaurant.

DUTIES AND RESPONSIBILITIES

Guest Service

• Provide professional and
  attentive service to ensure guests have an enjoyable dining experience.
• Greet and interact with
  guests in a welcoming and friendly manner.
• Assess guest needs and make
  appropriate food and beverage recommendations.
• Present and explain the menu
  to guests, demonstrating strong product knowledge.
• Take and serve food and
  beverage orders efficiently and accurately.
• Deliver bills and process
  guest payments.

Service Standards

• Assist in maintaining the
  company’s standards for restaurant service and food quality.
• Ensure consistent,
  high-quality food and beverage service is delivered to guests.
• Set and prepare tables while
  maintaining excellent presentation of the dining area.
• Follow all food and beverage
  safety, hygiene, and quality regulations.

Operational Support

• Ensure the restaurant floor and
  assigned section are fully prepared before service, with all mise en place and
  service equipment ready to the highest standards.
• Hold and manage an assigned section
  during service, following the established steps of service while anticipating
  guest needs to deliver attentive, discreet, personalised, and high-quality
  service throughout the dining experience.
• Participate actively in daily
  pre-service briefings and maintain up-to-date knowledge of menu changes,
  specials, reservations, dietary requirements, guest preferences, and
  operational priorities.
• Assist in maintaining the
  cleanliness, organisation, and presentation of the restaurant floor throughout
  service.
• Complete all required opening and
  closing duties to the restaurant’s standards.
• Support junior members of the team
  during service and contribute to maintaining a positive, professional, and
  collaborative working environment.

Health & Safety

• Follow all food and beverage
  safety, hygiene, and quality regulations at all times.

ABOUT YOU

• Experience
  in a similar role within a comparable venue
• Have a passion for Food &
  Beverage industry.
• Be
  well spoken with excellent communication skills.
• Attention
  to details and customer needs.
• Social,
  engaging and motivated.
• Flexibility
  to respond quickly and positively to a range of work situations.
• Knowledge
  as well as abilities in other languages would be beneficial.
• Proof
  of eligibility to work in the UK.

WHAT IT IS LIKE TO WORK FOR US?

Whether you’re
looking for an entry-level employment or a new opportunity to evolve, we make a
point to recruit, develop, and retain the most motivated and talented people
from all backgrounds and skills. Here is what we can offer:

• On
  the job and personalised training to develop the technical and managerial
  skills necessary to develop a clear career path: weekly masterclass, internal
  training and training with brands, incentive, etc.
• Possibility
  of inner company mobility within our foreign venues such as Italy, France,
  Spain or Switzerland.