At a Glance
- Tasks: Deliver top-notch service and create memorable dining experiences for guests.
- Company: Henrietta Hotel, a stylish venue in the heart of Covent Garden.
- Benefits: Personalised training, staff discounts, and opportunities for international mobility.
- Other info: Flexible working environment with a focus on career development.
- Why this job: Join a dynamic team and enhance your skills in a vibrant restaurant setting.
- Qualifications: Experience in hospitality, excellent communication skills, and a passion for food.
The predicted salary is between 22950 - 28050 £ per year.
Henrietta Hotel opened in 2017, right in the heart of bustling Covent Garden. A haven nestled away from the busy streets outside, Henrietta is comprised of 40 rooms divided into two buildings. In the summer of 2024, renowned British chef Jackson Boxer took the helm of the restaurant, reimagining the food offering against the backdrop of a full restaurant redesign. Expect nods to their Parisian heritage and the city’s famed bistros, as well as to Covent Garden’s rich history. Taking inspiration from London’s continental neighbours, the menu at Henri reflects the culinary traditions and timeless appeal of a Parisian bistro, serving Jackson’s take on French classics alongside signature Experimental cocktails.
Role Overview: Senior Waiter is responsible for delivering high-quality service while supporting the restaurant team in maintaining excellent operational standards. The role focuses on ensuring a positive guest experience, providing knowledgeable food and beverage recommendations, and maintaining the presentation and organisation of the restaurant.
DUTIES AND RESPONSIBILITIES
- Guest Service
- Provide professional and attentive service to ensure guests have an enjoyable dining experience.
- Greet and interact with guests in a welcoming and friendly manner.
- Assess guest needs and make appropriate food and beverage recommendations.
- Present and explain the menu to guests, demonstrating strong product knowledge.
- Take and serve food and beverage orders efficiently and accurately.
- Deliver bills and process guest payments.
- Service Standards
- Assist in maintaining the company’s standards for restaurant service and food quality.
- Ensure consistent, high-quality food and beverage service is delivered to guests.
- Set and prepare tables while maintaining excellent presentation of the dining area.
- Follow all food and beverage safety, hygiene, and quality regulations.
- Operational Support
- Ensure the restaurant floor and assigned section are fully prepared before service, with all mise en place and service equipment ready to the highest standards.
- Hold and manage an assigned section during service, following the established steps of service while anticipating guest needs to deliver attentive, discreet, personalised, and high-quality service throughout the dining experience.
- Participate actively in daily pre-service briefings and maintain up-to-date knowledge of menu changes, specials, reservations, dietary requirements, guest preferences, and operational priorities.
- Assist in maintaining the cleanliness, organisation, and presentation of the restaurant floor throughout service.
- Complete all required opening and closing duties to the restaurant’s standards.
- Support junior members of the team during service and contribute to maintaining a positive, professional, and collaborative working environment.
- Health & Safety
- Follow all food and beverage safety, hygiene, and quality regulations at all times.
ABOUT YOU
- Experience in a similar role within a comparable venue.
- Have a passion for Food & Beverage industry.
- Be well spoken with excellent communication skills.
- Attention to details and customer needs.
- Social, engaging and motivated.
- Flexibility to respond quickly and positively to a range of work situations.
- Knowledge as well as abilities in other languages would be beneficial.
- Proof of eligibility to work in the UK.
WHAT IT IS LIKE TO WORK FOR US?
Whether you’re looking for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer:
- On the job and personalised training to develop the technical and managerial skills necessary to develop a clear career path: weekly masterclass, internal training and training with brands, incentive, etc.
- Possibility of inner company mobility within our foreign venues such as Italy, France, Spain or Switzerland.
- Staff discounts and benefits.
- Pension scheme.
Senior Waiter in London employer: Henri
At Henrietta Hotel, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Covent Garden. Our commitment to employee growth is evident through personalised training and opportunities for inner company mobility across our international venues, ensuring that every team member can thrive in their culinary career. With competitive benefits, including staff discounts and a pension scheme, we create a supportive environment where passion for food and beverage flourishes.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Waiter in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Henri. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Henri
Don't be shy about reaching out to Henri directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Waiter in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Henri and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Henri
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
