At a Glance
- Tasks: Lead the digital experience strategy and optimise customer journeys across platforms.
- Company: COS, a luxury brand known for quality and innovative design.
- Benefits: 25% staff discount, health checks, pension scheme, and extensive development opportunities.
- Other info: Join a culture of curiosity and collaboration with excellent career growth potential.
- Why this job: Shape the future of online retail and drive exceptional customer experiences.
- Qualifications: Strong data-driven decision-making skills and a passion for customer-centric strategies.
The predicted salary is between 66150 - 80850 £ per year.
Company Description: COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
Job Description: In this role you are accountable for the digital experience across existing and new internal platforms and in partnership across marketplaces and franchise. Your strategy contributes to the total seamless omni-visual customer experience; maximising the vision and setting standards for excellence. Your team set global execution strategies to secure commercial success focusing on site content and customer journey planning, visual merchandising and sales. You are constantly iterating to leverage the capabilities of our digital channel and reach budgeted results for CRO, site engagement and long-term customer value.
What you will do:
- Strategic Planning: Delivers and evolves the strategy for an elevated customer journey across current and new digital channels to drive growth and commercial outcomes. Champion data led decision making to secure YOY financial success, ensure digital business goals are met and define long term channel growth ambitions.
- Cross Functional Collaboration: Partners closely with Marketing and Comms, to establish customer journeys and site experience strategies for campaigns and content in line with our commercial priorities and brand strategy – setting a global standard around our core offer expectations. Drives the Regions to adopt and leverage the guidelines for localised success.
- Experience Optimisation: Constantly evaluates and evolves the online customer experience in-line with the customer experience vision. Collaborates closely with Digital Product and Tech teams to input and influence the product road map, providing problem statements for development needs and commercial optimisation of the tools. Collaborate to realise the roadmap for the implementation of AI across Platforms, and the possibilities agentic AI and personalisation bring.
- Leadership and Team: Lead and grow a high performing Digital Experience team, guide them through the whole employee life cycle. Foster a culture of curiosity, testing, accountability and collaboration.
Qualifications: Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are open-minded and curious, we dare to be different, we believe in constant improvement and we empower and trust you to take ownership. Our values are part of who we are, what we stand for and how we act.
What you need to succeed:
- Data Driven Decision Making: Utilises data and customer insights to take strategic decisions, owns outcomes and delivers against targets to drive sustainable business performance.
- Dedication to Excellence: Foster a culture of continuous improvement, encouraging a mindset focused on value creation and continuous evolution to surpass customer expectations with outstanding services.
- Customer Centric: Keeps a pulse on customer and user needs, industry trends and best practices to ensure COS can deliver exceptional experiences and drive business outcomes.
- Collaboration: Builds strong internal partnerships to align priorities, influence outcomes and deliver cross functional results. Remove obstacles to support the team to implement change at pace and improve ways of working.
- Leadership: Sets high expectations, tracks progress and holds individuals accountable for outcomes and standards. Converts business strategy into clear prioritized plans ensuring teams feel their work is meaningful and commercially relevant.
Additional Information: We offer all to of our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. In addition to this UK based colleagues also receive 25 days holiday, annual health checks, 25% staff discount, pension scheme, discounts on various activities and financial/lifestyle products via our benefits hub, cycle to work scheme, discounted gym membership, employee assistance via retail trust, private health & dental care.
Ready to apply? Click on the I’M INTERESTED link where you can upload your CV securely. Once we have received your application, we will keep you updated regularly about the status of your application so please look out for our email. We are looking forward to hearing from you!
Summary: Type: Full-time, Function: Customer Service, Experience level: Mid-Senior Level, Industry: Retail
Global Head of Site Merchandising in London employer: HENNES & MAURITZ
COS is an exceptional employer that prioritises employee growth and development, offering extensive opportunities for advancement within a collaborative and innovative work culture. Located in the UK, employees benefit from a generous 25% staff discount across all H&M Group brands, along with a comprehensive benefits package that includes health checks, a pension scheme, and discounted gym memberships. Join us to be part of a team that values curiosity, accountability, and excellence, ensuring your contributions are meaningful and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Global Head of Site Merchandising in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like HENNES & MAURITZ, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like HENNES & MAURITZ!
We think you need these skills to ace Global Head of Site Merchandising in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at HENNES & MAURITZ, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at HENNES & MAURITZ and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show HENNES & MAURITZ that you’re ready to jump in and contribute right away!
How to prepare for a job interview at HENNES & MAURITZ
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
