At a Glance
- Tasks: Manage support tickets and resolve Odoo customer queries with a variety of challenges.
- Company: Join a leading Odoo implementation partner with a supportive team culture.
- Benefits: Permanent role, hybrid working, performance bonuses, and structured training.
- Other info: Exciting growth opportunities and a clear path to senior roles.
- Why this job: Build a long-term career in a fast-growing ERP environment with diverse tasks.
- Qualifications: Experience with Odoo or similar ERP, strong communication, and troubleshooting skills.
The predicted salary is between 31500 - 38500 £ per year.
About the role: We are partnering with an established Odoo implementation partner to find a Support / AMS Analyst who enjoys being the trusted first point of contact for a portfolio of live Odoo customers. This is a role for someone who likes variety: one ticket might be a quick configuration tweak in Accounting, the next a workflow question in Inventory or Sales, and the next a deeper investigation into why a customisation is behaving unexpectedly. With Odoo demand across the UK continuing to climb through 2026, the AMS team is growing and this is a genuine opportunity to build a long-term support career on a modern, fast-moving ERP.
Key Responsibilities: You will own and manage your own ticket queue, triaging incoming requests, setting expectations with customers and resolving issues against agreed SLAs. Day to day you will diagnose functional and light technical issues across core Odoo modules, apply configuration changes, reproduce and document bugs for the development team, and write clear guidance so customers get more from the platform. You will also spot recurring pain points and feed them back as improvement or upsell opportunities, keeping the relationship healthy long after go-live.
What We're Looking For: We would love to hear from you if you have hands-on experience supporting or configuring Odoo, or a comparable ERP, in a customer-facing role, with a solid grasp of at least a few core modules and how business processes map onto them. Confidence configuring two or more modules (Accounting and Inventory are especially valued) and the ability to read basic Python and XML to understand how customisations behave will set you apart. Exposure to Odoo Studio, basic SQL, or any AMS or service-desk background is a real advantage. Just as important are strong communication skills, a methodical approach to troubleshooting and the self-discipline to manage a busy queue calmly.
What's On Offer: A permanent role with a supportive, product-focused team, hybrid working built around a sensible Southampton commute, a performance bonus, structured Odoo training and certification, and a clear progression path towards senior support, functional consulting or technical specialisms. You will join at a point of real growth, with the backing to develop your Odoo expertise and the variety to keep the work interesting.
Odoo Support / AMS Analyst Jobs Southampton | Odoo Partner | Henley Morgan employer: Henley Morgan Limited
Join a dynamic team as a NetSuite Technical Consultant in Essex, where you will have the opportunity to work on impactful projects that enhance ERP systems for mid-market clients. Our company fosters a collaborative work culture with a strong emphasis on employee growth, offering competitive salaries, performance bonuses, and generous benefits including private healthcare and paid certification time. With a hybrid working model and a focus on work-life balance, this role provides a unique chance to develop your skills in a supportive environment while making a tangible difference in client operations.
StudySmarter Expert Advice🤫
We think this is how you could land Odoo Support / AMS Analyst Jobs Southampton | Odoo Partner | Henley Morgan
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Henley Morgan Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Henley Morgan Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Henley Morgan Limited!
✨Direct Apply to Henley Morgan Limited
Let's not forget to apply directly through the Henley Morgan Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Odoo Support / AMS Analyst Jobs Southampton | Odoo Partner | Henley Morgan
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Henley Morgan Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Henley Morgan Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Henley Morgan Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
