At a Glance
- Tasks: Help clients with Sage Intacct queries and provide top-notch support.
- Company: Join an award-winning Sage Software partner known for excellent customer service.
- Benefits: Competitive salary, flexible home working, 25 days holiday, and private medical.
- Other info: Enjoy a supportive team culture with clear paths for career growth.
- Why this job: Make a real impact by solving customer issues and advancing your career.
- Qualifications: Must have Sage Intacct accreditation and experience in customer support.
The predicted salary is between 35000 - 45000 € per year.
About the role: Henley Morgan is working with an award-winning Sage Software accredited partner that is expanding its Sage Intacct support team. The business has built a strong reputation for first‑class customer service across its UK Sage Intacct user base and is now hiring an experienced Support Consultant to join a tight‑knit team that operates a flexible, largely home‑based working model. This is a customer‑facing role focused on resolving live Sage Intacct queries by telephone and email, owning tickets end‑to‑end and acting as a trusted advisor to a busy book of clients. You will not be sitting on the bench — there is a healthy ticket flow from day one and a clear, proven internal promotion path for consultants who want to move into senior, lead or implementation roles over time.
Key Responsibilities:
- Respond to customer support tickets via telephone and email, owning each query through to resolution.
- Diagnose and resolve Sage Intacct configuration, reporting and integration issues across general ledger, AP/AR, cash management and the dimensions framework.
- Advise customers on best‑practice use of Sage Intacct functionality and recommend small process improvements where appropriate.
- Document fixes, workarounds and FAQs into the internal knowledge base.
- Escalate complex technical issues to senior consultants or to Sage when needed, and chase to closure.
- Contribute to a positive, customer‑first team culture and support more junior team members as they come on board.
What We're Looking For:
- Sage Intacct accreditation is essential — this is NOT a trainee role.
- Demonstrable experience supporting live Sage Intacct customers in a partner or end‑user environment.
- Strong understanding of core accounting processes (GL, AP, AR, cash, reporting).
- Excellent phone manner and written communication — comfortable explaining technical detail to finance users in plain English.
- Calm under pressure, organised, and able to juggle multiple open tickets.
- UK-based with the right to work in the UK.
- A genuine team player with a good work ethic and a customer‑service mindset.
Bonus points for:
- Sage Intacct Dimensions or Reporting accreditation, exposure to integration tools (Boomi, Workato, n8n), prior experience in a Sage Gold Partner support desk.
What's On Offer:
- Salary £35,000 to £45,000 depending on experience, plus discretionary bonus.
- Flexible, largely home‑based working with occasional travel to the Birmingham office.
- 25 days holiday plus bank holidays, with the option to buy or sell.
- Private medical, employer pension, life assurance.
- Fully funded Sage Intacct accreditations and a proven internal promotion track.
- A warm, low‑ego team and a busy book of customers to get stuck into from day one.
Sage Intacct Support Consultant Jobs Birmingham | Sage Gold Partner | Henley Morgan employer: Henley Morgan Limited
Henley Morgan is an exceptional employer, offering a flexible, largely home-based working model that promotes a healthy work-life balance. With a strong focus on employee growth, the company provides fully funded Sage Intacct accreditations and a clear internal promotion path, ensuring that team members can advance their careers while contributing to a positive, customer-first culture. The supportive environment and commitment to first-class customer service make it an ideal place for experienced professionals looking to thrive in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Sage Intacct Support Consultant Jobs Birmingham | Sage Gold Partner | Henley Morgan
✨Tip Number 1
Network like a pro! Reach out to your connections in the Sage Intacct community or related fields. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios you might face as a Support Consultant. We recommend role-playing with a friend to get comfortable explaining technical details in plain English.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've resolved customer queries in the past. This will demonstrate your ability to own tickets end-to-end, just like they want.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Sage Intacct Support Consultant Jobs Birmingham | Sage Gold Partner | Henley Morgan
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sage Intacct Support Consultant role. Highlight your relevant experience with Sage Intacct and customer support, and don’t forget to showcase your understanding of core accounting processes.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific experiences that demonstrate your problem-solving skills and customer service mindset.
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional, but let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process.
How to prepare for a job interview at Henley Morgan Limited
✨Know Your Sage Intacct Inside Out
Make sure you brush up on your Sage Intacct knowledge before the interview. Be ready to discuss specific features, configurations, and common issues that users face. This will show that you're not just familiar with the software but also understand how to resolve real-world problems.
✨Show Off Your Customer Service Skills
Since this role is customer-facing, prepare examples of how you've successfully handled customer queries in the past. Think about times when you turned a frustrated customer into a satisfied one. Highlight your communication skills and ability to explain technical details in simple terms.
✨Demonstrate Your Problem-Solving Ability
Be ready to tackle hypothetical scenarios during the interview. Practice explaining how you would approach diagnosing and resolving a Sage Intacct issue. This will help the interviewers see your thought process and how you handle pressure while juggling multiple tickets.
✨Emphasise Teamwork and Culture Fit
Henley Morgan values a positive team culture, so be prepared to discuss how you contribute to a team environment. Share experiences where you've supported colleagues or contributed to a collaborative atmosphere. This will show that you're not just a lone wolf but a genuine team player.
