At a Glance
- Tasks: Support and enhance Odoo deployments while resolving customer issues and improving processes.
- Company: Leading Odoo partner known for its collaborative and innovative culture.
- Benefits: Competitive salary, private healthcare, enhanced pension, and generous holiday allowance.
- Other info: Flexible hybrid work model with clear career progression opportunities.
- Why this job: Join a dynamic team and make a real impact on customer success with Odoo.
- Qualifications: Hands-on Odoo experience and strong knowledge of core modules required.
The predicted salary is between 42000 - 55000 £ per year.
Location: Manchester (hybrid — typically 2-3 days on-site, sensible commute from Greater Manchester, Cheshire, Lancashire and surrounding areas)
Salary: £42,000 – £55,000 DOE + bonus + benefits
Type: Permanent, full-time
Reference: HM-ODO-MAN-260518
About the role: A well‑regarded Odoo implementation partner is expanding its application managed services (AMS) practice and is looking for an experienced Odoo Support / AMS Analyst to join its Manchester hub. You will sit at the heart of the post go‑live customer relationship — keeping a varied portfolio of mid‑market Odoo deployments stable, evolving and continuously improving. This is a hybrid position with a strong, collaborative on‑site culture and the flexibility to focus on deep technical work from home when needed.
Key Responsibilities:
- Own incoming support tickets across multiple Odoo modules (Sales, Purchase, Inventory, Manufacturing, Accounting, CRM, Project, HR), triaging, reproducing and resolving issues against agreed SLAs.
- Configure new business processes, advise customers on best‑practice usage, troubleshoot data and integration issues, debug Python and XML‑RPC behaviour.
- Run SQL queries against PostgreSQL, manage minor enhancements and upgrade impact assessments.
- Partner with developers on root‑cause analysis, document recurring patterns into reusable knowledge‑base articles and contribute to continuous improvement of the AMS service.
What We're Looking For:
- Hands‑on Odoo experience in a support, functional consulting or AMS environment (Odoo Online, Odoo.sh or self‑hosted Community / Enterprise).
- Strong functional knowledge of at least three core modules.
- Comfort reading Python and Odoo XML.
- Working SQL / PostgreSQL skills.
- Confident ticket‑management experience (Jira, Zendesk, Freshdesk or similar).
- ITIL awareness and a customer‑first communication style.
- Curiosity to dig into edge cases and discipline to document them.
- Exposure to integrations (REST, XML‑RPC, EDI) and multi‑company / multi‑currency environments.
What's On Offer:
- Genuinely flexible hybrid pattern.
- Clear progression into senior consultant or technical lead routes.
- Odoo training and certification budget.
- Private healthcare.
- Enhanced pension.
- 25 days' holiday plus bank holidays.
- Salary band that recognises depth of Odoo expertise.
Odoo Support / AMS Analyst Jobs Manchester | Leading Odoo Partner | Henley Morgan employer: Henley Morgan Limited
Join a leading Odoo partner in Manchester, where you will thrive in a collaborative and flexible hybrid work environment. With a strong focus on employee growth, we offer clear progression paths, Odoo training and certification, and a comprehensive benefits package including private healthcare and an enhanced pension. Our culture prioritises support and innovation, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Odoo Support / AMS Analyst Jobs Manchester | Leading Odoo Partner | Henley Morgan
✨Tip Number 1
Network like a pro! Reach out to your connections in the Odoo community or related fields. Attend local meetups or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your Odoo projects or any relevant work you've done. This can really set you apart from other candidates when you're chatting with hiring managers.
✨Tip Number 3
Prepare for those interviews! Research common Odoo support scenarios and be ready to discuss how you'd handle them. Practising your responses will help you feel more confident and make a great impression.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it shows you're genuinely interested in the role.
We think you need these skills to ace Odoo Support / AMS Analyst Jobs Manchester | Leading Odoo Partner | Henley Morgan
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your hands-on Odoo experience and any relevant support roles you've had. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Odoo Support / AMS Analyst role. Share specific examples of how you've tackled challenges in previous positions and how you can bring that expertise to our team.
Show Off Your Technical Skills:Since this role involves working with SQL, Python, and various Odoo modules, make sure to mention your technical skills clearly. We love seeing candidates who are comfortable with these technologies, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Henley Morgan Limited
✨Know Your Odoo Inside Out
Make sure you brush up on your Odoo knowledge, especially the core modules mentioned in the job description. Be ready to discuss your hands-on experience and how you've tackled support tickets in the past.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've triaged and resolved issues in previous roles. Think about specific scenarios where you had to debug Python or XML-RPC behaviour and how you approached those challenges.
✨Familiarise Yourself with SQL and PostgreSQL
Since you'll be running SQL queries, it’s a good idea to brush up on your SQL skills. Be prepared to discuss how you've used SQL in past projects and any enhancements you've managed.
✨Emphasise Your Customer-First Approach
This role requires a strong customer-first communication style. Think of examples where you've successfully communicated with clients, especially when managing support tickets or advising on best practices.
