At a Glance
- Tasks: Support Odoo customers by resolving issues and enhancing their experience with the platform.
- Company: Join a growing Odoo implementation partner in Greater London.
- Benefits: Permanent role, hybrid working, performance bonuses, and structured training.
- Other info: Dynamic role with clear progression into senior support or consultancy.
- Why this job: Be the go-to person for clients and make a real difference in their business processes.
- Qualifications: Experience with Odoo or similar ERP systems and strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
A growing Odoo implementation partner is expanding its Application Management Services team and is looking for an Odoo Support / AMS Analyst to join its Greater London practice. You will be the first point of contact for a portfolio of live Odoo customers, keeping their systems healthy, resolving day‑to‑day issues and helping them get more value from the platform. This is a great fit for someone who enjoys problem‑solving, customer contact and the variety of working across multiple business processes rather than a single product.
Key Responsibilities
- Triage, investigate and resolve support tickets across core Odoo modules including Sales, Accounting, Inventory, Purchase, Manufacturing and HR.
- Manage incidents and service requests against agreed SLAs.
- Configure and adjust workflows, build and amend reports, and carry out light functional changes.
- Document fixes and known issues, elevate genuine development needs to the technical team, and act as a trusted advisor who helps clients adopt new features as they upgrade.
What We're Looking For
- Hands‑on experience supporting or configuring Odoo (or a comparable ERP) in a customer‑facing role, with a solid grasp of at least a few core modules and how business processes map onto them.
- Strong communication skills, a methodical approach to troubleshooting, and the confidence to manage your own ticket queue.
- Exposure to Odoo Studio, basic SQL, or light Python is a real advantage, as is any AMS or service‑desk background.
- Odoo certification is welcome but not essential – attitude and aptitude matter most.
What's On Offer
- A permanent role with a clear progression path into senior support, functional consultancy or technical specialisms.
- Hybrid working, a performance bonus, structured training toward Odoo certification, and a supportive team that invests in your development.
- You will work with a varied client base, so no two days look the same.
Odoo Support / AMS Analyst Jobs London | Odoo Partner | Henley Morgan employer: Henley Morgan Limited
Henley Morgan is an exceptional employer that prioritises employee growth and development, offering a clear progression path into senior roles within a supportive and dynamic team environment. With hybrid working options, structured training towards Odoo certification, and the opportunity to engage with a diverse client base, employees can enjoy a fulfilling career while making a meaningful impact in the world of Odoo support.
StudySmarter Expert Advice🤫
We think this is how you could land Odoo Support / AMS Analyst Jobs London | Odoo Partner | Henley Morgan
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Henley Morgan Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Henley Morgan Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Henley Morgan Limited!
✨Direct Apply to Henley Morgan Limited
Let's not forget to apply directly through the Henley Morgan Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Odoo Support / AMS Analyst Jobs London | Odoo Partner | Henley Morgan
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Henley Morgan Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Henley Morgan Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Henley Morgan Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
